Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively.

Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 11 years of sobriety and ready to help others reclaim lives through use of proper services.

  • Interpersonal abilities
  • Leadership skills
  • Recovery guidance
  • Intervention planning
  • Case management proficiency
  • Learning disability awareness
  • Social activity planning
  • Peer mentoring
Work History
Paranatal Educator, 06/2020 to 12/2020
Hope NetworkCadillac, MI,
  • Informed families on potential risks and overall benefits of natural births.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during and after labor.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Certified Peer Support Specialist, 11/2019 to 12/2020
Wayside Recovery CenterCity, STATE,
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Chemical Health Case Management , 10/2015 to 11/2019
Proof AllianceCity, STATE,
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Participated in professional growth programs to support special education improvement efforts.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Oversaw implementation of The Birth Mothet Panel as well as Changing Course programs, collaborating with management to implement smooth operation of all aspects of program and responding to any operational setbacks.
: , Expected in 06/1993
William Henry Harrison High School - Evansville, IN
Bachelor Of Social Science: Social Work, Expected in 03/1996
University Of Southern Indiana - Evansville, IN
Certificate : Certified Peer Support Specialist , Expected in 09/2020
Bold North Recovery Center - Golden Valley, MN,
Certified : Paranatal Educator , Expected in 06/2020
JJWay - Online,

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School Attended

  • William Henry Harrison High School
  • University Of Southern Indiana
  • Bold North Recovery Center
  • JJWay

Job Titles Held:

  • Paranatal Educator
  • Certified Peer Support Specialist
  • Chemical Health Case Management


  • Bachelor Of Social Science
  • Certificate
  • Certified

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