Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Flexible hard worker ready to learn and contribute to team success.

  • Multitasking
  • Active listening
  • Organizational skills
  • Basic math
  • Customer service
  • Working collaboratively
  • People skills
  • Time management
  • Decision-making
  • Friendly, positive attitude
  • Microsoft Office
  • Problem resolution
  • Planning
03/2021 to Current Paint Associate Ace Hardware | Los Gatos, CA,
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
  • Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
  • Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
  • Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
  • Took orders via telephone, recording customer information and order specifications, processing credit card payments and preparing orders for in-store pick-up.
  • Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals.
  • Received customer calls to store to advise on current promotions, product availability and recommended project procedures, helping callers identify solutions and capturing business.
  • Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
08/2020 to 05/2021 Delivery Driver Fedex | Henderson, NV,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays, decreasing calls to support.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Processed payments by accepting cash, checks and credit card payments.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Maximized schedule efficiency and personal use of time by planning optimal routes.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
11/2018 to 08/2020 Sandwich Artist Gpm Investments | Sulphur, LA,
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Answered guest questions, delivering most accurate and updated information available.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored and counted food stock and supplies to reorder on time.
Education and Training
Expected in | General Education Palomar College, San Marcos, CA GPA:
Expected in 09/2020 High School Diploma | Pacific View Charter , Oceanside, CA, GPA:
Expected in | Business UEI College , Oceanside , GPA:

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School Attended

  • Palomar College
  • Pacific View Charter
  • UEI College

Job Titles Held:

  • Paint Associate
  • Delivery Driver
  • Sandwich Artist


  • Some College (No Degree)
  • High School Diploma
  • Some College (No Degree)

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