, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Flexible hard worker ready to learn and contribute to team success.
Skills
Multitasking
Active listening
Organizational skills
Basic math
Customer service
Working collaboratively
People skills
Time management
Decision-making
Friendly, positive attitude
Microsoft Office
Problem resolution
Planning
Experience
03/2021 to CurrentPaint AssociateAce Hardware | Los Gatos, CA,
Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Advised customers on effective selection of paints, primers and finishes to different types of unfinished and previously painted surfaces for optimal color results and maximum durability.
Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
Provided customers with insight on optimal tools, equipment and materials, recommending most appropriate options for objectives and explaining instruction on proper use.
Took orders via telephone, recording customer information and order specifications, processing credit card payments and preparing orders for in-store pick-up.
Assisted customers in establishing reasonable timelines and cost expectations for projects, identifying products and procedures best suited to help customers achieve goals.
Received customer calls to store to advise on current promotions, product availability and recommended project procedures, helping callers identify solutions and capturing business.
Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
Organized store by returning all merchandise to its proper place and restocked displays.
Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
08/2020 to 05/2021Delivery DriverFedex | Henderson, NV,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Notified customers of delays, decreasing calls to support.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Processed payments by accepting cash, checks and credit card payments.
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Maintained safe driving habits to protect property and general public on roadways.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Maximized schedule efficiency and personal use of time by planning optimal routes.
Obtained receipts or signatures for delivered goods, collecting payment for services when required.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
11/2018 to 08/2020Sandwich ArtistGpm Investments | Sulphur, LA,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Communicated with customer to provide menu offering details and assist with decision-making.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Informed customers of regular deals or monthly specials to upsell orders.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Monitored and counted food stock and supplies to reorder on time.
Education and Training
Expected in | General Education Palomar College, San Marcos, CAGPA:
Expected in 09/2020High School Diploma | Pacific View Charter , Oceanside, CA, GPA:
Expected in | BusinessUEI College , Oceanside , GPA:
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