Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Patient and empathetic with extensive background in conflict resolution and customer care. Seeking a position which will allow me to grow and work as part of a team.
Eager and willing to expand and broaden my skills, experience and knowledge.
Creative problem solver
Hourly shift management
Bank deposit procedures
Opening and closing procedures
PACKING AND SHIPPING, 05/2016 to Current THE UPS STORE – 1670 E CHEYENNE MTN BLVD
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Managed day-to-day operations of a retail location, productivity and world-class customer service delivery, cost control and expenses.
DATA COLLECTION SPECIALIST, 02/2016 to Current LUCE Research – 5086 LIST DR, COLORADO SPRINGS, CO 80919
Review, classify and record survey data in preparation for computer analysis.
Conduct research to gather information about survey topics.
Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews and file reviews.
HOUSEKEEPING, 05/2015 to 10/2015 QUALITY INN AND SUITES – 555 W GARDEN OF THE GODS RD, COLORADO SPRINGS, CO 80907
Worked in a fast paced environment dependent on quality, efficiency and cleanliness.
Worked as part of a team to ensure speed and customer satisfaction.
provided ongoing guest services
PERSONAL CARETAKER, 08/2013 to 03/2015 ROBERT BASHAM – PENROSE, COLORADO
Administered bedside or personal care, such as personal hygiene assistance.
perform housekeeping duties such as cooking, cleaning, washing clothes or dishes, and running errands.
Plan shop for or prepare nutritious meals or assist family in planning, shopping for, or preparing meals.
Transportation of clients to locations outside the home, such as to medical appointments or on outings, using a motor vehicle.
SUPERVISOR, 04/2011 to 09/2013 THE RUBY SLIPPER – DOWNTOWN CANON CITY, COLORADO
Increased profits through effective sales training and troubleshooting profit loss areas.
Promoted from Team Leader to Assistant Manager within 2 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Completed profit and loss performance reports.
Some college, no degree: BUSINESS AND COMPUTER HARDWARE AND SOFTWARE, NA PUEBLO COMMUNITY COLLEGE - PUEBLO/CANON CITY, COLORADO
High School Diploma: 2006 GARDEN PARK HIGH SCHOOL - CANON CIT, COLORADO