Hardworking and reliable Process Assistant with five years of Amazon experience. Has assisted in the opening of five separate Amazon sites(SAV3, TPA3 GSO1, HSV1, and STL3). Offering strong management and positive engagement experience, willingness to learn, and high quality production with quick decision making skills.
Strong skillset experience includes utilizing multiple programs(RODEO, Hero, FC Research) to track, and ship customer orders in a timely manner. Expert level of Problem Solve experience with the ability to resolve customer orders under extreme pressure
Skills
Reliable
Teambuilding
Active listening
Quality Management
Conduct Public Presentations
Employee Training
Critical Thinking
Multitasking
Computer skills
Maintenance & Repair
Decision-making
Utilizing Microsoft Office
Experience
Pack Process Assistant, 10/2021 to Current S&P Global – Princeton, NJ,
Leads team by answering questions and solving complex problems daily.
Communicates with management to understand process improvement areas and collaborate for solutions in order to develop process upgrades, improve production rates and reduce costs
Keeps meticulous reports and documentation detailing daily processing activities, updated logs and submitting timely reports for supervisor review.
Mastered and applied lean manufacturing principles in researching and implementing new production methodologies with department supervisors and managers to establish objectives and monitor performance of team members based on established metrics.
Controlled labor resources by reviewing time-off requests and creating staff work assignments. Conferred with other supervisors to coordinate operations and activities within or between departments.
Fostered positive employee relationships through communication, training and development coaching.
Assigned projects and distributed tasks to team members as per area of expertise after holding performance evaluations to discuss key performance indicators and address areas needing improvements
Problem Solver, 08/2021 to Current S&P Global – Centennial, CO,
Resolved 1000+ customer order issues using problem solving tools (FC Research,POPs,Rodeo and Printmon) in a timely and efficient manner
Completed over 500 CPT( Critical Pull Time) Problem solve orders on time at the scheduled 40min pad time
Trained 10 Area Managers, 5 Operations Managers, and 6 AAs in problem solve
Trained 8 SLAM and Jackpot Operators
Responded to and resolved over 50 problem solve job-related inquities from Area and Operations managers with punctual and professional answers
Garnered valuable standard work training to Amazon Associates in daily problem solve related incidents such as Asin progression, processing damaged product and missing items
Communicated with teammates, supervisors and other shift personnel about potential hazards and other issues to collectively resolve together
Slam and Jackpot Operator, 08/2019 to Current Papa Murphy's Take And Bake Pizza – City, STATE,
Ensured Auto Slam and weight machine was able to perform at a continuous and steady pace by changing labels at appropriate times and resolving issues related to the system being inoperable
Resolved conveyor system issues by clearing jams and blockages to maintain throughput at a consistent flow, allowing Critical Pull Time orders to be fulfilled
Slammed 1000+ customer orders and transferred them to Outbound Ship Dock to be delivered
Handled canceled orders according to standard work and returned putback items to Inbound Stow in order to maintain an accurate inventory count for future customer orders to be filled
Processed over 1500 customer orders by ensuring shipping labels were applied correctly and packages were sealed properly
Pack Associate, 04/2017 to 10/2021 Company Name – City, State,
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of machinery to avoid safety incidents
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Keyed in data for packages into computer system using handheld scanners, averaging over 1,000 packages per shift.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Stacked, organized and palletized packages for efficient storage and movement.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
Fulfilled orders quickly to accomplish challenging daily objectives.
Weighed and measured products and materials to check compliance with specifications and regulations.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Defined strategies and created a plan to achieve ambitious operational objectives.
Received multiple documented positives for productivity as well as quality
Associate, 01/2016 to 04/2017 Company Name – City, State,
Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Maintained accountability for building keys, master keys, and access cards.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Operated compactors and balers to discard cardboard boxes and trash.
Checked and stocked inventory throughout facility to meet expected demands.
Specifically trained on how to safely handle blood and airborne pathogens
Completed routine maintenance checks, notifying management of any needed repairs.
Associate, 06/2014 to 01/2016 Company Name – City, State,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Organized food preparation stations and replenished supplies regularly.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
Communicated with customer to provide menu offering details and assist with decision-making.
Answered guest questions, delivering most accurate and updated information available.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Education and Training
GED: , Expected in 02/2015 Cleveland State Community College - Cleveland, TN GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
