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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly motivated professional with twenty eight years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and revenue generating employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Skills
  • KPI management
  • Labor relations
  • Marketing tactics
  • Customer relations
  • Employee satisfaction and managing in service efficiencies while mitigating unnecessary costs or other non monetary losses.
  • Key partnership cultivation
  • Territory and account oversight
  • Strategic planning
  • Contract negotiation expertise
Education and Training
LeTourneau University Longview, TX Expected in 12/2005 BBA : Business And Managerial Economics - GPA :
Experience
Columbia University - Owner / President
New York, NY, 09/2016 - 10/2021
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Provided multiple services to many contracted customers, the needs of each being unique.
  • I demand high value, meaning the best work/result done at the best cost possible.
Abm - Director of Facilities and Security
Kyle, TX, 10/2013 - 11/2016
  • Directed implementation of goals, policies, procedures and work standards for program success.
  • Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
  • Oversaw contractor selection of service work contract bids with various department supervisors.
  • Planned facility improvements with work order priorities to maintain optimal operations.
  • Identified facility infrastructure replacement and enhancements and developed budgets.
  • Conducted performance feedback to evaluate work of employees to meet performance standards.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of [Type] buildings.
  • Developed annual and multi-year work plans to meet business needs.
  • Reviewed incident reports to identify corrective actions to forward to [Job title] for resolution.
  • Educated staff on safety procedures, OSHA requirements and company policies.
  • Monitored facility to foster safety, security and consistent maintenance.
  • Administered and monitored budgets for contracts, equipment and supplies.
  • Drafted and enforced preventive maintenance schedule for facility systems and equipment.
  • Contributed to engineering planning and design to address space and installation management.
  • Oversight of an annual budget of $2.7M and oversaw a $21M construction / expansion project.
  • Three direct reports and eighteen employees under their limited guidance
First Group America - Operations Manager
City, STATE, 05/2006 - 09/2013

My main responsibility as multi-unit Operations Manager was to oversee our company's P&L as a contractor providing multiple services to three chemical plants / refineries. Exxon Mobil (Baytown, Texas,) Shell-Motiva (Gonzalez, Louisiana) and Rohm and Haas (Deer Park, Texas). Oversight of a combined $8M annual budget (base) with exchange order services into the tens of millions of dollars. Oversaw approximately 60 employees.

  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
Houston Airport System - Facility Administrator
City, STATE, 04/2001 - 05/2006

In my role as Facility / Contract Administrator, I would oversee multiple contracted vendors and suppliers to provide multiple services to the three houston airports, IAH, HB, EFD. Total combined annual operating budgets totaled approximately $21M with specialty agreements and change orders easily doubling that amount. I would also interact with city leaders and city council in that role.

  • Led facility management staff and consultants in producing business plan devoted to all aspects of facility operations, including setting priorities and job assignments.
  • Established department goals and deadlines.
  • Prepared and reviewed operational reports and schedules.
  • Administered and monitored budgets for contracts, equipment and supplies.
  • Led facilities management team, delivering continuous one-on-one training to [Number] [Job title]s for busy [Type] location.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.

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Resume Overview

School Attended

  • LeTourneau University

Job Titles Held:

  • Owner / President
  • Director of Facilities and Security
  • Operations Manager
  • Facility Administrator

Degrees

  • BBA

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