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Owner Of Contracting And Roofing Company Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
01/2011 to 12/2019 Owner of Contracting and Roofing Company Mark Retter Roofing Nd Construction | City, STATE,
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Created, modified, and executed [Timeframe] business plans to maximize client satisfaction.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Offered pricing and feature recommendations to management and cross-functional teams.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Determined and recommended methods to address improvement opportunities.
10/2009 to 05/2011 Chief Estimator /Project Manager Cal Pac Sheet Metal Inc. | City, STATE,
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
  • Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Initiated outbound administrative requests by phone and in writing to accomplish [Result].
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Developed team communications and information for [Type] meetings.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Collaborated with [Type] department on operational support tasks to model importance of group goals.
03/1998 to 12/2009 Senior Estimator /Senior Project Manager Victory Sheetmetal Inc. | City, STATE,
  • Developed estimates and takeoffs while drafting detailed proposals.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Delivered comprehensive bid proposals for [Type] projects and gained client approval on costs.
  • Determined project objectives, budgets and schedules by coordinating with clients and teammates and optimized plans to meet changing conditions.
  • Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
  • Accurately estimated time and materials costs for projects.
  • Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Followed standards and procedures to maintain safe work environment.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Provided accurate measurements and estimates for all projects.
Education
Expected in 06/1978 High School Diploma | Benson Polytectnic High School, Portland, OR, GPA:
  • Professional development completed in Aviation Mechanics
Expected in 06/1981 Associate of Science | Aviation Mechanics PCC Rock Creek, Portland, OR, GPA:

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Resume Strength

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  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Benson Polytectnic High School
  • PCC Rock Creek
Job Titles Held:
  • Owner of Contracting and Roofing Company
  • Chief Estimator /Project Manager
  • Senior Estimator /Senior Project Manager
Degrees
  • High School Diploma
  • Associate of Science