Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level operations position in face paced environment. Ready to help team achieve company goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Safety and Cleanliness Standards
Computer Proficiency and Microsoft Office
Payment Processing
Retail Metrics and Goals
Inventory Management
Available Nights, Weekends and Holidays
Product Knowledge
Loss Prevention
Item Ticketing and Pricing
Security Practices
Attention to Detail
Product Demonstrations
Flexible Hours
Energy and Physical Stamina
Excellent Written and Verbal Communication
Ability to Lift 40 pounds
Sales and Promotions
POS Software
Merchandising and Display
Locating Merchandise
Merchandise Receiving and Handling
Store Policies and Procedures
Adaptable and Flexible
Documentation and Reporting
Store Organization
Team Cooperation
Information Analysis
Basic Mathematics
Guest Services
Goal-Driven
Verbal and Written Communication
Store Opening and Closing
Cleaning and Sanitizing
Service Contracts
Team Supervision
Creative Thinking
Decision Making
Team Leadership
Work History
Overnight Team Lead, 10/2018 to Current Giant Eagle – Altoona, PA,
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored customers for signs of security concerns and escalated issues to management.
Increased business sales utilizing [Product or Service] knowledge.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Food Service Director, 03/2012 to 10/2018 Abbington Holladay – Murray, UT,
Planned operations to effectively cover all needs while controlling costs and maximizing service.
Identified team weak points and implemented corrective actions to resolve concerns.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Worked with qualified dietition to diversify menu with new offerings.
Delivered in-depth training to workers in food preparation and inmate facing roles to promote strong team performance.
Developed strategies to improve food service levels for busy facility handling up to 300 meals each day.
Helped general management develop prices based on inventory costs and portion sizes.
Purchased food and cultivated strong vendor relationships.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Motivated staff to perform at peak efficiency and quality.
Verified prepared food met all standards for quality and quantity before serving to inmates
Verified prepared food met all standards for quality and quantity before serving to customers.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Hired and managed all kitchen staff.
Coordinated and organized all kitchen inventory.
Increased kitchen efficiency 70% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Handled escalated inmate concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Unit Manager, 02/2004 to 03/2012 North Hill Nursing And Rehabilitation Center, Llc – Tarrant, AL,
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Carefully interviewed, selected, trained and supervised staff.
Identified team weak points and implemented corrective actions to resolve concerns.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Achieved highest employee retention rate in region.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma: , Expected in 07/2004 Stone Coast Academy - Miami, FL, GPA:
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