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Overnight Team Lead Resume Example

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OVERNIGHT TEAM LEAD
Professional Summary

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level operations position in face paced environment. Ready to help team achieve company goals.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Safety and Cleanliness Standards
  • Computer Proficiency and Microsoft Office
  • Payment Processing
  • Retail Metrics and Goals
  • Inventory Management
  • Available Nights, Weekends and Holidays
  • Product Knowledge
  • Loss Prevention
  • Item Ticketing and Pricing
  • Security Practices
  • Attention to Detail
  • Product Demonstrations
  • Flexible Hours
  • Energy and Physical Stamina
  • Excellent Written and Verbal Communication
  • Ability to Lift 40 pounds
  • Sales and Promotions
  • POS Software
  • Merchandising and Display
  • Locating Merchandise
  • Merchandise Receiving and Handling
  • Store Policies and Procedures
  • Adaptable and Flexible
  • Documentation and Reporting
  • Store Organization
  • Team Cooperation
  • Information Analysis
  • Basic Mathematics
  • Guest Services
  • Goal-Driven
  • Verbal and Written Communication
  • Store Opening and Closing
  • Cleaning and Sanitizing
  • Service Contracts
  • Team Supervision
  • Creative Thinking
  • Decision Making
  • Team Leadership
Work History
10/2018 to Current
Overnight Team LeadCompany Name – City, State
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
03/2012 to 10/2018
Food Service DirectorCompany Name – City, State
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Worked with qualified dietition to diversify menu with new offerings.
  • Delivered in-depth training to workers in food preparation and inmate facing roles to promote strong team performance.
  • Developed strategies to improve food service levels for busy facility handling up to 300 meals each day.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met all standards for quality and quantity before serving to inmates
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Hired and managed all kitchen staff.
  • Coordinated and organized all kitchen inventory.
  • Increased kitchen efficiency 70% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated inmate concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
02/2004 to 03/2012
Unit ManagerCompany Name – City, State
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained and supervised staff.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Achieved highest employee retention rate in region.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Correctly calculated inventory and ordered appropriate supplies.
Education
07/2004
High School Diploma
Stone Coast Academy - City
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Resume Overview

School Attended

  • Stone Coast Academy

Job Titles Held:

  • Overnight Team Lead
  • Food Service Director
  • Unit Manager

Degrees

  • High School Diploma

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