My name is Jessica Claire. I am a hard working, dedicated employee. I have been working since I was roughly 15 years old. I worked as a phone girl/ front cashier for a little pizza shop from 2013 until about a year after graduating high school, 2016. Graduating high school, I worked 12 hour shifts overnight in a lens factory that was a fast pace environment and I really enjoyed from 2015 until 2018. I left this to go for my dream of working with troubled teenagers, which began at Key Program as an Awake Overnight Shift Worker November of 2018. I've worked overnights for over 5 years now. I know how to stay awake and keep myself busy. Working overnights at the key program the last 2 years, I like to get all my work done as soon as I begin the shift instead of leaving some to do throughout the shift. I usually then find other things to do around the program whether it is writing positive notes for the clients to wake up to or making sure they are waking up to a clean and safe environment. I now currently work 2nd shift as a residential caseworker at Key program still. I transport clients to and from school in a safe reliable car. I help them with everyday life skills (dinner, chores, hygiene routines), we work on ways to regulate emotions appropriately every day. We have treatment plans we work on daily with each client in order to handle daily routines. I also work at Mama's Kitchen as a waitress/bartender and being a manager to the other waitresses. I create schedules that work out for everyone. I work with my team and take their input on all new specials and ideas they have to come up with new drink and food menus. I strive to be great in anything I do. I love to see everyone happy in the end. I want to continue my career with the youth and being a care worker for them. I want to help these young teens with the real world, life skills, and getting through tough situations appropriately. I am a supportive care worker and i want to become a BETTER professional youth care worker role. Flexible and hardworking with the ability to monitor and review quality of child and youth services provided. Special talents in befriending and supporting youth in accomplishing specific goals, ambitions and dreams. I put my all and dedication into these kids as any should.
- Crisis Intervention
- Patient Care
- Working night shift
- Shift Scheduling
- Shift planning
- Late-night shift availability
- Team working
- Youth supervision
- Group and individual sessions
- Great active listening skills
- Listening
- Creative
- Problem solving
Tempe, AZ, 11/2018 - 03/2020
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
- Worked with clients to improve life choices and maximize benefits of programs
- Completed clear and concise documentation of youth behavior and actions
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
- Educated potential participants on available services and processes to engage in program
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health
- Observed and monitored client behavior and responses to treatment
- Conducted therapeutic individual and family therapy sessions
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
- Completed incident reports when disorder or violence occurs
- Provided counseling and support to clients with drug and alcohol abuse issues
- Made sure clients were always in safe environment and felt safe anywhere
- Managed to deescalate client without physical intervention
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
City, STATE, 07/2018 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Bussed and reset over 50 tables per shift, working efficiently to keep dining room and work areas clean
- Closed out cash register with 100% accuracy and prepared cashier report
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Evaluated employees' strengths and assigned tasks based upon experience and training
City, STATE, 06/2015 - 10/2018
- Maintained clean, neat and organized work area to prevent safety hazards, reducing workplace incidents 90%.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Identified defects during 1 minute checks.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
City, STATE, 06/2013 - 06/2016
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Educated customers on promotions to enhance sales
- Prepared beverages and filled food orders for customers
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Monitored social media and online sources for industry trends
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Resume Overview
School Attended
- Shepherd Hill Regional High School
Job Titles Held:
- Overnight Shift Worker/Residential Caseworker
- Waitress/Bartender/Manager
- Inspector Machine Operator
- Customer Service Cashier
Degrees
- High School Diploma
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