Knowledgeable and dedicated customer service professional with extensive experience in safety supply and safety service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
8 years of P-21 experience
Organizational skills
Energetic and driven
Motivated team player
Customer focused
Complaint resolution
Order fulfillment
Warehousing functions
Receiving support
Stocking and replenishing
Shipping procedures understanding
Key holder experience
Money handling abilities
Multi-line phone talent
Good listening skills
Calibration of 4 gas monitors
Repair ISC Monitors
Skills
Organizational skills
:
Energetic and driven
:
Motivated team player
:
Customer focused
:
Complaint resolution
:
Order fulfillment
:
Warehousing functions
:
Receiving support
:
Stocking and replenishing
:
Shipping procedures understanding
:
Key holder experience
:
Money handling abilities
:
Multi-line phone talent
:
Good listening skills
:
Work History
09/2020 to Current
Outside Sales RepresentativeCooper Pest Solutions – Mount Laurel, NJ,
Performed required travel for training and scheduled events.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Completed all call reports, paperwork and on-going personal training by required deadlines.
Acquired and applied safety supplies and service knowledge to create effective dialogue with customers.
Completed daily outbound calls.
Negotiated prices, terms of sales and service agreements.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Identified prospective customers by using business directories and following leads from existing clients.
Prioritized tasks and projects to meet tight deadlines.
Presented information to customers, peers and all levels of management.
Met existing customers to review current services and expand sales opportunities.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
07/2017 to 09/2020
Customer Service ManagerFirst Fidelity Bank – Midwest City, OK,
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Completed special projects by using effective decision making, critical thinking and time management skills.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
01/2016 to 07/2017
BartenderSessions Ii – San Francisco, CA,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Set up glassware, liquor and other necessary supplies for special events.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Set up bar for operation, obtained cash bank and stocked service bar.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
07/2013 to 12/2016
Customer Service RepresentativeAshley Furniture – Atlanta, GA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Expected in
No Degree: MSHA SURFACE/UNDERGROUND Western Wyoming Community College - Rock Springs, WY GPA:
Expected in 05/1990
High School Diploma: Fowler High School - Fowler, CO GPA:
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