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Outside Sales Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Safety and Safety Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding safety standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Consultative sales approach
  • Strategic negotiations
  • Customer service-oriented
  • Friendly and cheerful
  • Exceptional time management
  • Approachable
Experience
09/2020 to Current Outside Sales Representative Heartland Payment Systems | Indianapolis, IN,
  • Educated customers on product features and technical details to highlight benefits.
  • Emphasized product features based on analysis of customers' needs.
  • Attended trade shows and sales conferences.
  • Answered customers' questions regarding products, prices and availability.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
07/2017 to 09/2020 Branch Manager Hood Industries, Inc. | Wiggins, MS,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
01/2016 to 07/2017 Bartender Donatos | Hilliard, OH,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
07/2013 to 12/2015 Customer Service Representative Clean Harbors | Carson, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Expected in 09/2020 | MSHA SURFACE/UNDERGROUND Western Wyoming Community College, Rock Springs, WY GPA:
  • Completed coursework in MSHA SURFACE and UNDERGROUND
Expected in 05/1990 High School Diploma | Fowler High School, Fowler, CO GPA:

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Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Western Wyoming Community College
  • Fowler High School
Job Titles Held:
  • Outside Sales Representative
  • Branch Manager
  • Bartender
  • Customer Service Representative
Degrees
  • High School Diploma