Licensed Claims Adjuster focused on effective time management, cost control and mediation. Self-motivated and customer-focused with a Positive attitude and exceptional problem solving skills.
Claims file management processes
Strong interpersonal and communication skills
Received recognition award for Outstanding Customer Experience Results
Outside Property Adjuster September 2014 to CurrentAllstate Insurance Claims-Adj CAT OA - Atlanta, GA
Review the insurance policy, evaluates damages, determines loss coverage and authorizes payments.
Delivers compassionate service that is fast, fair and easy to ensure customer retention.
Works independently, prioritizing responsibilities, and managing own workload.
consistently meets band level behaviors, production, quality, and/or customer service goals.
Specific responsibilities include: Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met Researches and responds to complex customer communications, concerns, conflicts or issues Reviews customer satisfaction results which participates in determining necessary personal and Team unit action plans Summarizes documents and enters into claim system notes (NextGen Software) Documents a claim file with notes, evaluations and decision making process(NextGen Software) Handles first notice of loss of water damage claims Investigates, reviews, determines and verifies coverage/policy information Provides coverage explanation to customer May assist in reviewing files and making recommendations to refer files to Home Office for escalation Completes and reviews contents inventory, contents pricing, and mitigation bills Notifies insured of exposure over the policy limit Prepares damage estimate for claims (Using Xactimate Software) Inspects and estimates water damage, wind damage, hail damage to a dwelling or claims that include Public Adjuster involvement Adheres to applicable compliance standards.
Assistant Manager January 2012 to September 2014Rent-A-Center Corporation - Decatur, GA
Managing support staff Increasing the revenue of the store by analyzing profit and loss margins Offering enthusiastic sales guidance to customers that maximize their experience Increased the number customer accounts from 350 to 478 Consistent in meeting company credit standards at 5.9% weekly Monitoring and improving sales skills of all employees Setting specific goals for store performance and employee training and development Inventory management and security of all store assets Securing on time payments and collecting on delinquent accounts Budgeting, pencil profit system, and report analysis Keeping merchandise in excellent, rent-ready condition Delivering customer-oriented service Assisting in maintaining a quality showroom Ensuring timely deliveries.
Assistant General Manager January 2010 to January 2012The Krystal Company - Decatur, GA
Responsible for managing the daily operations of restaurant and staff Performed various administrative functions Maintained highest level of quality, service, and cleanliness Controlled costs, inventory, and waste Achieved maximum sales utilizing systemic marketing and local marketing efforts Successfully used suggestive sales techniques Analyzed profit or loss statement records with General Manager and took necessary corrective actions Interviewed, recommended, trained, and supervised all Shift Leaders and crew members in the restaurant.
Project Manager January 2007 to January 2010Atlanta, GA
Defined the business needs and resource requirements Lead and created innovative sales techniques and marketing strategies to ensure an increase in customer base Conducting demographic research brand strategy and planning.
Help guide the creative process, from brief to in-market delivery.
Develop and implement promotions to grow circulation and brand growth to become the preferred channel within the industry Executing image and branding of the specified events/programs and for all associated materials and/or collateral Lead the development of operating plans Effectively gained small business accounts through cold-calling Identified and targeted the appropriate audiences including advertisers, radio listeners, and social media users Oversee tactical execution of promotions and packaging Secured venues for events Lead proposal efforts including project scoping Assured that legal documents were completed and signed for related projects.
Sales Associate January 2005 to January 2007OfficeMax - Statesboro, GA
Producing high quality print materials in a timely manner that meets or exceeds the customer's expectations.
Trained and became knowledgeable on new products, and worked with representatives from Intel, Lexmark, HP, Samsung and Canon in order to drive sells Assisted customers with office and technology purchases through visual and verbal communication sales techniques Accepted and processed electronic jobs received from customers and/or other ImPress locations.
Processed and recommended improvements to custom designed orders as needed.
Ensured accurate and timely processing of all customer requests for ImPress services.
Accurately calculated prices and provided quotes to customers for all services.
Ensured that kiosks were set to corporate specifications Maintained and executed the quality control process.
Bachelor of Business Administration : FinanceGeorgia Southern University - Statesboro, GAFinance
Xactimate Software (Latest Version)
Microsoft Office Suite- Word/Excel/Publisher/PowerPoint