To utilize my background in sales and customer service to meet and exceed the sales obejectives set forth for the proprietary and aftermarkert parts purchased by the Mack/Volvo dealers in the southeast. Seasoned sales knowledge in the parts industry both on and off highway Five years of leadership experience. Ability to meet and exceed sales goals. Highly organized, analytical thinker with solid communication skills. Team player attitude that adds value to the success of a team. Strong ability to design and layout target marketing stratagies to maximaze growth and profit potential. Advanced computer experience with various systems including Parts Compass, ITrack, NAPP, & Impact. Negation skills that demonstrate win-win positioning of solutions for customer base and organization. Dynamic understanding of parts pricing in the Volvo/Mack industry to insure prices are competitive to market conditions.
DEX Heavy Duty PartsAdvance, NCOutside Parts Sales Representative01/2014 to Current
Evaluate and setup EGR Valve parts order processes to insure Volvo Brand is maximizing gross profits.
Initiate implementation of EGR Valve parts stocking point through the creation of part Min/Max's.
Organize monthly order process through ITrack Inventory Overview, reducing inventory overhead of Dex EGR parts.
Creation of a functional work order process that allows Dex employees ease of opening work orders through created templates and reduction of errors.
Creation of Volvo Branded Hood ordering processes through ITrack, setting Min/Max ordering points to maintain sustainable product levels for the brand.
Aid in the design and implementation of polished renovated wheel processes.
Design and creation of ITrack work order template for renovated wheels, ensuring proper account tracking from core to final sale.
Development of a process that takes products reflecting long stocking history to an EBay on-line sales listing.
Sold over 32 products via EBay on-line sales listing, recovering cost for Dex.
Received 100% positive feedback from buyers of EBay on-line sales listings.
Aid in set up of Dex Renovated Hood program and creation of work order template through ITrack.
Met and exceed all PBP sales goal in year 2015.
Aided in adding an additional $105,119.68 at 74.42% to the Dex Sales departments goal.
U.S. Power Dana/Spicer Off-Highway Service CenterStatesville, NCSales and Operations Manager01/2008 to 01/2014
Routine field visits to local businesses.
Ensure accuracy of product information including the design of brochures for distribution to potential clients.
Establish solid relationships with local and international representatives to successfully drive sales.
Design and construct sales format for local branch.
Supervise shop operations consisting of 7 employees.
Met yearly branch sales goals while surpassing yearly gross profit margin.
Maintain monthly profit margins (45%+ with annual monthly branch sales in $200,000-$350,000 range).
Create and maintain new and existing policies and procedures.
Resolve customer issues to ensure business relationships are maintained.
PURCHASING Representative) Managed parts and supply purchases on $2M account.
Control inventory levels and resolve price discrepancies to ensure timely invoice payments.
Ensure preferred vendor pricing in order to meet customer account satisfaction.
Carolina Boat, IncSalisbury, NCParts Associate01/2007 to 01/2008
Increase part sales by providing ordering and tracking support, and following up with vendors and customers.
Increase company profit through sound inventory management practices.
Organize and maintain company warranty and rebate forms.
Handle customer billing and payments in an accurate manner.
Utilize customer service skills to resolve concerns and to build strong relationships.
Assist with the coordination of service appointments.
Increase company profits by closing sales of boats and parts through face-to-face, telephone, and Internet customer interactions.
Volvo Training Completed Ellifritz Associated Customer Service Class Completed Revenue and Profitability Management Class.
04North Iredell High School, Statesville, NC
Associates Degree13Forsyth Technical Community College
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Companies Worked For:
DEX Heavy Duty Parts
U.S. Power Dana/Spicer Off-Highway Service Center
Carolina Boat, Inc
North Iredell High School
Forsyth Technical Community College
Job Titles Held:
Outside Parts Sales Representative
Sales and Operations Manager
04 Associates Degree 13 BA
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