outreach specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops. Detail-oriented Outreach Worker with extensive knowledge of public community members. Adept at cultivating relationships with individuals and advocating for all types of needs. Successful in event planning and all age connections with experience in governmental programs and cultural sensitivity. Caring, skilled and passionate about positively impacting programs and helping participants by providing expert support. Familiar with public relations and always looking for ways to improve operations and personalize assistance with the El Paso community. Well-organized and resourceful with detail-oriented and conscientious approach. Results-oriented Outreach Worker with 5 years of experience. Successful at community education and connecting individuals dealing with similar issues. Adept at cultivating personal relationships with clients and community members.

  • Resource Distribution
  • Electronic Medical Record Software
  • Agency Service Requirements
  • Dynamic Communication Skills
  • Maintaining Client Records
  • Client Engagement and Assistance
  • Timelines and Milestones
  • Community Events
  • Youth Outreach
  • Family Outreach
  • Outreach Activities
  • Public Outreach
Work History
Outreach Specialist, 05/2017 - Current
Aftermath Inc Bow, NH,
  • Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
  • Represented organization at industry conferences by manning booths and giving polished presentations.
  • Maintained solid pipeline of candidates to keep public outreach program full and operating at peak capacity for maximum effectiveness.
  • Built and maintained contact and referrals database for leads across El Paso community.
  • Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
  • Maintained positive relationships with public and regularly reached out to offer assistance to individuals.
  • Developed relationships with public to effectively handle all discrepancies.
  • Networked across City of El Paso to build new connections and make initial contacts with prospects.
  • Collaborated with senior leadership to execute pilot programs and upcoming projects.
  • Publicized new programs via multifaceted outreach strategies targeted on improving information and participation.
  • Collaborated with various companies and government entities to shape approaches and leveraged trends in local marketplaces and industries.
  • Increased referrals by calling on target groups, organizations and professionals.
Office Assistant, 05/2017 - Current
Liberty Mutual Pensacola, FL,
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Verified accuracy of business records by consistently updating customer information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Organized and readied reports compiled data for submission to managers.
  • Prepared information to give customers appropriate answers regarding billing and service matters.
Substitute Teacher, K-12, 01/2014 - 05/2017
Stauffer Financial Agency Fort Myers, FL,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Provided instruction for students in core subject areas.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Helped students develop life-long learning skills and good study habits.
Insurance Agent, 01/2010 - 01/2014
State Farm Insurances City, STATE,
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Met and exceeded revenue goals through generating new leads and identifying new clients.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Bachelor of Arts: Public Administration With Minor in Communication, Expected in 01/2023
The University of Texas At El Paso - El Paso, TX
Status -
Associate of Arts: Multidisciplinary Studies, Expected in 05/2018
El Paso Community College - El Paso, TX
Status -
High School Diploma: , Expected in 05/1998
Bel Air High School - El Paso, TX
Status -
English :
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • The University of Texas At El Paso
  • El Paso Community College
  • Bel Air High School

Job Titles Held:

  • Outreach Specialist
  • Office Assistant
  • Substitute Teacher, K-12
  • Insurance Agent


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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