Outreach Specialist Resume Example Landmark Health

OUTREACH SPECIALIST

Professional Summary

Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.

Skills

Public Relations
Project Outreach Plans
Coding participant data
Data verification
Inbound and outbound calls
Recordkeeping

Writing case histories
Telephone etiquette
Client Engagement
Supervision
Team management
Relationship development

Education

TCLOSECity12/2016Master of Science: Telecommunications

Brazos CoCity10/2018Associate of Arts: Corrections

ATI Career Training Center - WacoCity, State04/2007Certificate: Nursing Assistance

Certifications

First Aid/CPR Certified
ServSafe
Notary Public

Accomplishments

Supervised team of 10 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Work History

Landmark Health- Outreach Specialist
Waterford , NY05/2020 - Current

Worked with medical teams, patients and families to implement effective treatment plans.
Organized clinical documentation, treatment plans, and referrals.
Scheduled Procedures in Harker Heights Tx, Killeen Tx, 2 Different locations in Waco Tx, Gatesville Tx, Temple Tx and Abilene.
Worked with Outreach Team at Harker Heights Tx, Cameron Tx, Waco Tx, Killeen Tx and Temple Tx.
Preserved and prepared reports and treatment records.
Developed relationships with patients to effectively handle all discrepancies.

Maricopa Integrated Health System- Patient Service Specialist
Tempe , AZ03/2020 - Current

Explained plans for treatment and payment options.
Compiled and reviewed medical charts.
Reviewed and corrected claim errors to facilitate smooth processing.
Used EPIC to schedule appointments.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Inputted accurate patient insurance, billing and payment information in Epic.
Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Inputted accurate patient insurance, billing and payment information in Epic.

City Of Johnson City- 911 Telecommunicator
Johnson City , TN06/2011 - 03/2019

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Optimized productivity to improve on-time emergency response and life support.
Reduced risks and emergency response issues by observing public safety field units.
Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
Cultivated client rapport by interfacing with callers to aid with medical emergencies.
Aided senior leadership by collecting research for executive decision-making support.
Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Answered calls from automatic routing system and took basic information from callers.
Read system maps and caller information, and documented all details in system.
Routed calls to police, fire and ambulance service to meet individual call needs.

Falls County Sheriff Office- Correctional Officer
City , STATE06/2011 - 03/2019

Investigated attempted escapes and conducted searches for escaped inmates.
Established positive working relationships and maintained boundaries with resident offenders.
Made rounds at specified intervals and conducted head counts and roll calls.
Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Completed dorm sanitation and maintenance checks and reported results to management.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Supervised and directed juvenile movement during various activities on and off campus.
Built solid relationships with staff and residents to keep institution safe and secure.
Searched building and grounds, living quarters and work areas for contraband.
Created and maintained arrest files on all inmates processed through jail.
Restrained juvenile inmates when disturbances required physical intervention.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Delivered inmates to work sites and returned safely by following protocols.
Arranged for medical and dental care of inmates.
Booked new inmates into facility and processed inmates for release.
Identified facility openings and designated inmates to housing units.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Supervised inmates clearing debris from roadways and drains.
Determined and assigned inmates to appropriate housing.
Escorted inmates to and from cells, court, hospitals and medical appointments.
Received and accounted for personal possessions and determined inmate work assignments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Observed behavior of residents individually and in groups.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
Completed intake paperwork, fingerprints and searches.
Conducted routine and emergency head counts.
Led disciplinary hearings and made recommendations for sentencing.
Notified victims of upcoming inmate releases.
Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.

Resume Overview

School Attended

TCLOSE
Brazos Co
ATI Career Training Center - Waco

Job Titles Held:

Outreach Specialist
Patient Service Specialist
911 Telecommunicator
Correctional Officer

Degrees

Master of Science : Telecommunications
Associate of Arts : Corrections
Certificate : Nursing Assistance

Outreach Specialist Resume Example

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