outreach specialist resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A quick learner with excellent customer service skills that assist COVID-19 graduate research project. Three years of accumulated experience in case management, qualitative and quantitative data collection, and customer service. With a strong background in epidemiology, current work has been dedicated to enhancing cross-national health outcomes through critical analysis of COVID-19 disease burden, disease transmission, and a comparative policy evaluation. Enjoys working in faced-pace environments and delivering detail-oriented work.

Expected in 12/2020 Master of Public Health | Epidemiology And International Health Azusa Pacific University, Azusa, CA GPA:
  • ·Research: Cross-National Comparative Policy Analysis: An Epidemiological Assessment of COVID-19 Cases and Policies in Central America
Expected in 2018 Bachelor of Science | Health Sciences California State University, Fullerton , Fullerton , GPA:
  • Professional Development: Reassurance Caller and Case-Management
Work History
02/2020 to Current International Health Policy Internship Sharp Decisions | San Jose, CA,
  • Conducts research for synthesis of ethical, political, and economic data to determine implications for COVID-19
  • Submitted IRB proposal to follow research ethics, protocols, and recognize research implications
  • Demonstrated strong interpersonal communication and cultural sensitivity when interviewing 10 Spanish speaking community members to record health remedy methods
  • Collects and analyzes descriptive data and communicates evidence-based recommendations through presentations
  • Meets deadlines through effective time-management and disseminates data to inform partners and stakeholders of progress
11/2019 to Current Outreach Specialist Community Health System | Carlsbad, CA,
  • Supports complex projects including a research synthesis of evidence that led to curriculum development of 2 programs
  • Case manages 125 client profiles on a data bases system; frequently deliver outcome data
  • Presents culturally sensitive skills when presenting mental and behavioral health topics to adolescents and parents
  • Delivers pre and post surveys to deliver presentations to educational and mental health stakeholders
  • Quickly grasps medical terms to deliver health education seminars and collaborate with medical professionals
  • Utilizes Microsoft Office to schedule and meet project and program deadlines
  • Quickly adapted to the COVID-19 guidelines and assisted in organizing a program and conference to be 100% virtual
  • Co-lead Mobilized for Youth for Action program—resulted in data analysis, 4 in-person presentations, and advocacy
  • Independently manages workload including outreach, spreadsheet maintenance, data entry, and phone/zoom meetings
11/2018 to 11/2019 Project Specialist Wellpath | San Luis Obispo, CA,
  • Supported large, complex projects (seminars, conferences, presentations, communications) that served a culturally diverse population
  • Assisted human resources department by designing content and conducting potential intern and volunteer phone interviews; collected relevant application information
  • Presented creative and sensitive communication skills when communicating with external audiences; created content for newsletters, press-releases, and social-media platforms
  • Researched grants that led to the writing and editing of grant proposals that contributed to interdepartmental funding
  • Volunteered to serve on “Health Equity Action Team” – fostered values of diversity and inclusion
  • Worked independently and with a team to meet deadlines and deliverables for the Inland Health Professions Department
  • Exemplified interpersonal communication skills when volunteering to mentor and supervise foster youth activity
05/2018 to 11/2018 Behavioral Health Technician Maxim Healthcare Services | City, STATE,
  • Practiced daily interpersonal and oral communication skills when facilitating applied behavioral treatment for 5 children
  • Performed sensitive and confidential patient intake interviews
  • Wrote behavioral trends with medical terminology through quantitative data collection and surveillance
  • Organized deadlines and coordinated all program activities while quickly adapting to changing behavioral situations
  • Utilized written communication skills to record and deliver an analysis of quantitative and qualitative data
01/2018 to 05/2018 Reassurance Caller Council On Aging-Orange County | City, STATE,
  • Provided 25 interpersonal, interactive, phone calls to frail, isolated, and/or disabled adults; qualitative data recorded
  • Utilized decision analysis when collecting mental health data of clients through phone interviews
  • Conducted intakes interviews of current or new clients via telephone and in-person visitations; organized forms in files
  • Demonstrated clear understanding of patient confidentiality when managing confidential files
  • Microsoft Office (Outlook, Word, Excel, SPSS, PowerPoint)
  • Biology and chemistry lab skills
  • Independent Reasoning and Time Management
  • Oral, Verbal, and Interpersonal communication
  • Interview and data collection

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Resume Overview

School Attended

  • Azusa Pacific University
  • California State University, Fullerton

Job Titles Held:

  • International Health Policy Internship
  • Outreach Specialist
  • Project Specialist
  • Behavioral Health Technician
  • Reassurance Caller


  • Master of Public Health
  • Bachelor of Science

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