Outreach & Enrollment Assistant Resume Example
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OUTREACH & ENROLLMENT ASSISTANT
Summary
Dedicated and focused Outreach & Enrollment Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
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Accomplishments
Multitasking
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
- Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Data Preparation
- Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Medical Records
- Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Training
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
Outreach & Enrollment Assistant
October 2014 to March 2015Humana Inc. － North Palm Beach , FL
October 2014 to March 2015Humana Inc. － North Palm Beach , FL
- Provide eligibility and enrollment assistance for Medicaid, CHIP, and Federal Marketplace health insurance programs to uninsured patients of the health center and community residents
- Conducted in-reach, outreach, and educational activities to existing health center patients and non-health center patients about affordable insurance options and help them enroll
- Explained to individuals and families the importance of having health insurance
- Conduct community outreach and engagement events including public events and business presentations
- Provided education and facilitated enrollment of eligible health center patients
- Collect data and find patients who are currently using the health center's sliding fee, and are uninsured
- Enrolled clients in our Primary Health Care Program (PHC), Breast Cervical Cancer Services Program (BCCS), Federally Qualified Health Centers (FQHC), Expanded Primary Health Center (EPHC) services.
- Issue out a SunRx card which clients got a discount at the pharmacy
- If client needed another services our company would be able to help with I would send referrals to the department that would help
- Schedule client first appointment and women services appointment
- Training for Certified Application Counselor (CAC)
- Send out recertification letters to clients who were about to expire with our sliding fee programs
- Logged in our monthly report and sent it to our Supervisor
- Entered all client information in TACHC
- Scanned clients eligibility card to their chart
Medical Receptionist
September 2012 to October 2014Community Action Health Center － City , STATE
September 2012 to October 2014Community Action Health Center － City , STATE
- Verify insurance
- Answer multiple telephone lines
- Collect co-payments
- Schedule/reschedule appointments for our PA, Counselor, BCCS, and enrollment
- Confirm appointments daily
- Go over faxes and mail that is received in our office
- Greet patients as they come up to the window
- Fill out walk-in forms
- Make sure all registration forms/PHQ forms are updated
- Enroll patients in our discount program for the pharmacy
- Send recall letters for out Breast and Cervical Cancer Services
- Verify on med-it that the women are due for services
- Work on refill request
- In charge of medical records
- Update the roster for our Humana patient's
- Work on the accounting, daily revenue, reconciliation, cashiering, deposit at the end of the work day
Substitute Teacher/Nurse
August 2011 to May 2012Taft ISD － City , STATE
August 2011 to May 2012Taft ISD － City , STATE
- Fill in for any teacher that would not attend work
- Fill in for the nurse when she would not attend work
- In the classrooms I would be given instructions on daily activities or any assignments that the children had to do
- I would be in charge of the class on making sure all the children were listening and understood the assignments
- If help was needed I would help the students with their assignments
- In the nurses office I would give the students their medication after confirming the dose and time the student needed to take the medication in the log book
- When the students came to the nurses office feeling sick I would evaluate the student and take their vitals to determine if a parent needed to be called
Personal Provider
January 2010 to June 2011Olivia Castaneda － City , STATE
January 2010 to June 2011Olivia Castaneda － City , STATE
- Helped with laundry
- Monitored blood pressure and blood sugar readings for medication purposes
- Took patient to doctor appointments
- Took patient to run errands
- Bathed or helped with bathing when patient felt she could
- Cooked breakfast and lunch for client
- Clean the clients home
Education
Certification : Nursing, 2009Kaplan College － City, State, USA
Diploma : 2008Taft High school － City, State, USA
Certifications
CPR/First Aid certified
CAC certified
Community Partner certified
Skills
- Accounting
- Computer programming
- Typing skills
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Resume Overview
School Attended
- Kaplan College
- Taft High school
Job Titles Held:
- Outreach & Enrollment Assistant
- Medical Receptionist
- Substitute Teacher/Nurse
- Personal Provider
Degrees
- Certification : Nursing , 2009
Diploma : 2008
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