Outreach & Enrollment Assistant Resume Example

Dedicated and focused Outreach & Enrollment Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Multitasking 

• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service 

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation 

• Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records 

• Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training 

• Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

CPR/First Aid certified

CAC certified

Community Partner certified

• Accounting
• Computer programming
• Typing skills