Outreach & Enrollment Assistant Resume Example Community Action Health Center

OUTREACH & ENROLLMENT ASSISTANT

Summary

Dedicated and focused Outreach & Enrollment Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Employee training and development
Insurance processing
Inventory systems
First Aid certified
HIPAA guidelines
Strong organizational skills
Active listening skills
Energetic work attitude
Telecommunication skills
Excellent communication skills
Multi-line phone proficiency
Filing and data archiving

Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience

Outreach & Enrollment Assistant
October 2014 to March 2015Community Action Health Center － Sinton, TX

Provide eligibility and enrollment assistance for Medicaid, CHIP, and Federal Marketplace health insurance programs to uninsured patients of the health center and community residents
Conducted in-reach, outreach, and educational activities to existing health center patients and non-health center patients about affordable insurance options and help them enroll
Explained to individuals and families the importance of having health insurance
Conduct community outreach and engagement events including public events and business presentations
Provided education and facilitated enrollment of eligible health center patients
Collect data and find patients who are currently using the health center's sliding fee, and are uninsured
Enrolled clients in our Primary Health Care Program (PHC), Breast Cervical Cancer Services Program (BCCS), Federally Qualified Health Centers (FQHC), Expanded Primary Health Center (EPHC) services.
Issue out a SunRx card which clients got a discount at the pharmacy
If client needed another services our company would be able to help with I would send referrals to the department that would help
Schedule client first appointment and women services appointment
Training for Certified Application Counselor (CAC)
Send out recertification letters to clients who were about to expire with our sliding fee programs
Logged in our monthly report and sent it to our Supervisor
Entered all client information in TACHC
Scanned clients eligibility card to their chart

Medical Receptionist
September 2012 to October 2014Community Action Health Center － Sinton, TX

Verify insurance
Answer multiple telephone lines
Collect co-payments
Schedule/reschedule appointments for our PA, Counselor, BCCS, and enrollment
Confirm appointments daily
Go over faxes and mail that is received in our office
Greet patients as they come up to the window
Fill out walk-in forms
Make sure all registration forms/PHQ forms are updated
Enroll patients in our discount program for the pharmacy
Send recall letters for out Breast and Cervical Cancer Services
Verify on med-it that the women are due for services
Work on refill request
In charge of medical records
Update the roster for our Humana patient's
Work on the accounting, daily revenue, reconciliation, cashiering, deposit at the end of the work day

Substitute Teacher/Nurse
August 2011 to May 2012Taft ISD － Taft, TX

Fill in for any teacher that would not attend work
Fill in for the nurse when she would not attend work
In the classrooms I would be given instructions on daily activities or any assignments that the children had to do
I would be in charge of the class on making sure all the children were listening and understood the assignments
If help was needed I would help the students with their assignments
In the nurses office I would give the students their medication after confirming the dose and time the student needed to take the medication in the log book
When the students came to the nurses office feeling sick I would evaluate the student and take their vitals to determine if a parent needed to be called

Personal Provider
January 2010 to June 2011Olivia Castaneda － Taft, TX

Helped with laundry
Monitored blood pressure and blood sugar readings for medication purposes
Took patient to doctor appointments
Took patient to run errands
Bathed or helped with bathing when patient felt she could
Cooked breakfast and lunch for client
Clean the clients home

Education

Certification : Nursing, 2009Kaplan College － Corpus Christi, TX, USA

Diploma : 2008Taft High school － Taft, TX, USA

Certifications

CPR/First Aid certified

CAC certified

Community Partner certified

Skills

Accounting
Computer programming
Typing skills

Resume Overview

Companies Worked For:

Community Action Health Center
Taft ISD
Olivia Castaneda

School Attended

Kaplan College
Taft High school

Job Titles Held:

Outreach & Enrollment Assistant
Medical Receptionist
Substitute Teacher/Nurse
Personal Provider

Degrees

Certification : Nursing , 2009
Diploma : 2008

Outreach & Enrollment Assistant Resume Example

Resume Score: 90%

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