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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
Outreach Coordinator, 01/1 to 01/1
Res-Care, Inc.Tecumseh, OK,
  • Perform a range of transportation demand management, marketing, and planning-related projects.
  • Enhancing opportunities for individual travelers, commuters, and/or students to utilize non-drive-alone means of transportation.
  • Develop, promote, and/or implement a range of worksite and/or schools-based operational programs.
  • Determine the appropriate sources and methods for the accumulation of research related to assignments.
  • Provide TDM services to employers, schools.
  • Provide program information prepares and draft presentation.
  • Research reports using prescribed methods, perform specific and limited portions of a broader assignment of an experienced TDM professional.
  • TDM outreach, or public relations and other activities of limited scope requiring knowledge of TDM principles and techniques Conduct peer reviews and makes technical presentations.
Business Service Representative, 04/2006 to
EquifaxFrankfort, KY,
  • Downloaded routes onto a disk for AMR drivers.
  • Scheduled routes to be read in the central region.
  • Call back routes for second day reading.
  • Make route changes such as placing in the appropriate route through ARCS System.
  • Communicate with other districts when appropriate.
  • Call customers to set up appointments for meter change.
  • Customer service to walk-ins.
  • Locate information on business/residential accounts on STORMS Software (upgrades, new service, demolitions).
  • Process payroll for the department and record vehicle usage and mileage thru the colt system.
Information Systems Specialist, 01/1 to 01/1
DevereuxWashington, CT,
  • User administration for applications on various platforms including distributed host and stand alone.
  • Host Applications TSO, EOS, ISPF Domain rights to Windows Active Directory and Computer Management for research and planning purposes.
  • Provided superior customer service for division personnel, with concentration on Engagement Managers.
  • Organized shares, applications and data for Active Directory Group access rights.
  • Created and maintained Onboarding documentation for processes performed by area.
  • Document fixes and problem resolution for access issues to broaden knowledge base.
  • Troubleshooting access issues on various platforms including distributed, host and stand alone.
Customer Service Representative, 06/2001 to
Charlie's ProduceDutch Harbor, AK,
  • Answer customer concerns on their billing.
  • Set up new accounts and closing accounts for customers, within the time frame they request.
  • Connect customers to the proper department as needed for other concerns.
  • Issue tree service work orders.
  • Cover dispatch assisting servicemen on work orders and site repairs.
  • Served as a High Bill Specialist for customers who request a one on one explanation on their bills.
Administrative Associate, to
City Of Houston, TxHouston, TX,
  • Answering the Customer Information Telephone Line and live chat services Conducting and/or helping with promotional events Document all bilingual and disabled commuters when identified Documenting all calls and emails on sales force Collecting and processing customer applications (Nuride cards) Producing matches of commuters using the ride match database Conducting database validation calls for data updates and for cross- selling/marketing of transportation services Helping with customizing & mailing marketing materials Assisting outreach coordinators at worksite events when requested and administrative functions as well.
  • Making sure commuters who pre-register go through the Nuride follow up process Special projects: Main contact for Transit Agencies in CT Update transit information on spread sheets Gather survey information in person and by telephone.
  • to to to.
Education and Training
Master of Science: Management, Expected in 2016
University of Saint Joseph - West Claire, CT
GPA:
With a Certificate in Healthcare Management Systems
Bachelor of Science: Business Management, Expected in 2014
Goodwin College - Jessica Claire, CT
GPA:
Organizational Studies
Skills
Account Management, Accounts Receivable, Active Directory, Active Directory, administrative functions, billing, closing, Cold Calling, Computer Literate, Client, Customer Satisfaction, Customer service, database, documentation, drivers, frame, ISPF, mailing, marketing, marketing materials, access, Power Point, Windows, Needs Assessment, Payroll, Process payroll, personnel, presentations, Problem Solving, problem resolution, processes, Producing, public relations, Quick, reading, read, repairs, Reporting, Research, Research reports, selling, Sales, spread sheets, STORMS, TDM, Telephone, transportation, Troubleshooting, TSO, Typing, upgrades, validation, Visio
Activities and Honors
Perform a range of transportation demand management, marketing, and planning-related projects. Extensive knowledge of transportation options within Connecticut. Extensive skills working with People and understand the needs of the clients I work with. CORE QUALIFICATIONS 64 Concord St,

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School Attended

  • University of Saint Joseph
  • Goodwin College

Job Titles Held:

  • Outreach Coordinator
  • Business Service Representative
  • Information Systems Specialist
  • Customer Service Representative
  • Administrative Associate

Degrees

  • Master of Science
  • Bachelor of Science

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