Outbound Support Resume Example
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OUTBOUND SUPPORT
Summary
Results-Focused management professional offering 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Operations management Shipping and receiving Change management Production scheduling Cross-functional team management Results-oriented Supervision and training Exceptional problem solver
Highlights
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Accomplishments
Business Development:
- Successfully grew business by - decreasing downtime,
Project Management:
- Initiated The process flow for the order selection depart, provided the support information to remove useless procedures which resulted in the increase in productivity without have the team to work harder, but smarter.
People Management:
- Increased productivity by 10% (by cross training more team member and removing the same day-to-day thought of doing the same thing.
Experience
Outbound Support
November 2014Crate And Barrel － Locations: Sarasota , FL
November 2014Crate And Barrel － Locations: Sarasota , FL
- Warehouse Team member - I was provided the opportunity to learn all aspects of the outbound function: Selector - Re-Bin - Packer - Shipper - Q/A While everyone is not afforded the opportunity to learn multiple area, Amazon provides an opportunity for personal growth if you have the desire.
- While Amazon is the largest online business. Amazon company has multiple shifts which allowed me to take online classes while fulfilling my family obligation.
Department Specialist
May 2014 to November 2015Gpm Investments － Blacksburg , VA
May 2014 to November 2015Gpm Investments － Blacksburg , VA
- Directly responsible for the floor appearance, and the layout of the Appliance department.
- Responsible for the departmental training, internally and externally.
- Working with external vendors (Samsung, GE, LG) Responsible for transitioning new hires from the classroom to the floor environment.
- Working hand in hand with the other department Specialist.
General Manager
October 2012 to February 2014Comoto － Oxnard , CA
October 2012 to February 2014Comoto － Oxnard , CA
- Directly responsible for the outcome of the day to day operation.
- This includes hiring, scheduling and the performance throughout the day, while focusing on achieving the daily sales goal and managing the pass due accounts.
- Fully crossed trained staff.
- Support a self-directed team environment.
- Monthly training program to continuously support growth.
- driven.
- Meets and exceeds monthly company goals.
- Created an open and positive relationship with Wal-Mart (partner).
Inbound Support
November 2011 to September 2012Radial Commerce, Inc － Easton , PA
November 2011 to September 2012Radial Commerce, Inc － Easton , PA
- Warehouse Team member - I was provided the opportunity to learn all aspects of the outbound function, which includes picking and packing, sorting and loading.
- Given the opportunity to learn multiple areas.
- While Amazon is the largest online business, this company has different shifts which allowed me to take online classes while fulfilling my family obligation.
Warehouse Fulfillment Supervisor
December 2007 to November 2011Brooks Automation, Inc. － New York , NY
December 2007 to November 2011Brooks Automation, Inc. － New York , NY
- Direct, coach and provide daily feedback to all team members and leads assigned to the break pack and wave replenishments.
- Engaging and interacting with the associate will help support these goals.
- Supported the opening, of the new Fulfillment Center in Tolleson AZ.
- Created a 85% crossed trained department Received quarterly bonus based on performance 4 yrs.
- straight Nominated to receive multiple achievement awards Selected to support four facility conversion.
Outbound Manager
December 2004 to December 2007Dollar Tree Stockton Ca － City , STATE
December 2004 to December 2007Dollar Tree Stockton Ca － City , STATE
- Direct, develop and train up 25 team members, not including supervisors involved in shipping and receiving department.
- Scheduling work assignments, maintaining daily performance tracking sheets, and provide feedback to all team members, as well as managers to ensured smooth daily operations.
- Resolve problems and serve as liaison between the warehouse and store management.
- Monitor safety and cleanliness standards for the distribution Increase the departments productivity 10% over previous year while reducing the turn over to less than 5% as we meet or exceed all of the company goals.
- Served as a mentor to junior management team members.
Process Improvement Manager
May 1998 to August 2004ADVO Inc － City , STATE
May 1998 to August 2004ADVO Inc － City , STATE
- These positions allowed me to take all the experience and knowledge of the company and put it into training manuals for 19 Fulfillment Centers across the country.
- Selected to lead a team 30 +members within the company and within different departs while only given 5 months to complete, test and distribute the training materials.
- Selected to be a member of the Branch assessment Team.
Education
Associate of ArtsHumphrey's College － City, State
U.S Marines 09/1983 to 09/198
Skills
coach, conversion, hiring, layout, managing, mentor, receiving, safety, sales, Scheduling, shipping, sorting, store management, training materials, training manuals
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Resume Overview
School Attended
- Humphrey's College
Job Titles Held:
- Outbound Support
- Department Specialist
- General Manager
- Inbound Support
- Warehouse Fulfillment Supervisor
- Outbound Manager
- Process Improvement Manager
Degrees
- Associate of Arts
U.S Marines 09/1983 to 09/198
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