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Outbound Sales Small Business Consultant Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Focus

Accomplished business professional with over 21 years of solid experience in sales, management, customer service and business development. Looking to acquire a Relationship Banking position within the financial services industry. Adept in a fast paced and competitive environment paying specific attention to detail while maintaining necessary margins and promoting excellent customer rapport.

Summary of Skills
  • Established track record of exceptional sales results
  • Resolution-oriented
  • Strong sales-closer
  • Team leadership

  • Top Ranked Sales Executive
  • Consultative sales techniques
  • Operations management
  • P&L management
Accomplishments
  • Youngest member to be appointed to service of AFSCME Local 369 as Executive Board Member at-large to serve on contract negotiation team on behalf of 700+ members.
  • Created strategies to develop and expand existing customer sales, which resulted in a 55% increase in monthly sales for 1st quarters of 2006-2008.
  • Established 15 new commercial accounts in a single year through successful client development.
  • Boosted company sales by [Number]% by introducing [Number] new products into the market in less than [Number] months.
  • Boosted company sales by 35% by introducing 3 new products into the market in less than 7 months.
Professional Experience
11/2014 to OUtbound Sales/Small Business Consultant Truck Stop | FL, State,
  • Consult with existing customers to explore ideas of leveraging and maximizing web presence to increase sales and overall margins
  • Provide account solutions to maximize productivity and increased exposure
  • Increase new sales revenue by 45% bi-weekly.
  • Add new account sales to customer portfolio by an average of 5% monthly
  • Top-tier producer new Revenue, daily sales, CSS 250% tier 90-day trend
01/2014 to 11/2014 Billing Agent Rochester Armored Car | Laredo, TX,
  • Handle high volume customer concerns with billing & payments
  • High-level customer retention
  • Responsible for new revenue
  • 2nd level escalation for customer complaints/account closures
  • Retain security and integrity of customer accounts/data
06/2013 to 2014 Internet Sales and Support University Of Houston | Houston, TX,
  • Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs
  • Setup/troubleshoot/correct issues with customer products, email follow-ups
05/2013 to 11/2013 Transportation Security Officer Amarillo College | Amarillo, TX,
  • Implement security-screening procedures centralized to TSA objectives.
  • Protect traveling public by analyzing, testing and conducting screening of passengers, baggage and cargo.
  • Participate in information briefings concerning security-sensitive intelligence and classified information.
08/2010 to 08/2011 Customer Solutions Agent 2 Virtusa | New York, NY,
  • Responsible for support of the Debit Card production team agents performance analysis including: mentoring new agents, session reviews and coaching opportunities
  • Attend weekly meetings with Work Force Management to improve procedures, training, metrics
  • Identify issues with customer accounts and resolve using tools such as FDR, Lexis Nexis
  • Point of contact for escalations regarding Inter-departmental policies and procedures
05/2010 to 08/2010 Assistant Director of Admissions Blythe Construction Inc | Huntersville, NC,
  • Oversee a team of 8 Enrollment Counselors to ensure QA by monitoring team calls weekly, and providing feedback.
  • Use key metrics and percentages to help improve team member production.
  • Keep team tracking boards up to date.
  • Coach team and provide feedback to increase overall conversion rates.
  • Ensure team members comply with all applicable State and Federal regulations.
  • Received MVP award and top team producer on two occasions.
  • Keep team current of program changes and of Administrative policies.
03/2009 to 07/2009 Enrollment Advisor Kaplan Univeristy/Iowa College Of Acquisition | City, STATE,
  • Interviewed prospective students to qualify and determine appropriate program.
  • Networked and developed personally developed leads from internal and external tools.
  • Maintained a 100% start rate and average 137% of goal at 90-day trend.
  • Adheres to laws and regulations governing student recruitment Title IV.
  • MVP Award.
2004 to 2009 Senior Manager CRM West Valley Window Coverings | City, STATE,
  • Hold full P & L responsibility for both Retail and Commercial Sales Departments through direct training leadership and supervision of 2 Sales Managers and 16 independent Sales Agents.
  • Increased sales in 7-month period by 35% by adding 3 new products to existing sales line.
  • Performed monthly sales forecasting and competitive analyses to determine product performance levels.
  • Established all trade show accounts and coordinated display backdrops with designers.
  • Develop and manage major contract accounts, recommend and design center displays and initiate and plan for model design center window covering options.
  • Hire and train direct sales staff; develop commission schedule and territory assignments.
2000 to 10/2002 Account Executive/Team Lead/Network Engineer II Worldcom | City, STATE,
  • Manage area sales and marketing of products and services in selected territory.
  • Actively participate in the selection, training, evaluation, and planning of Sales Representative Network's activities within the geographic area of responsibility.
  • Develop, maintain and improve relationships with key accounts within designated area.
  • Summarize and report area sales status at Area Sales Managers meetings.
  • Manage the successful achievement of target revenue and product goals.
  • Evaluate team Sales Representative's performance and manage accordingly to maximize sales revenue and market penetration within the area.
  • Assisted in implementation of official shift scheduling from (5) 8 hour days to 4) 10-hour days to improve employee morale after Chapter 11 filing Reported directly to Director of Operations Tier III.
01/1998 to 01/2000 Field Engineer The Wilson Group | City, STATE,
  • Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region.
  • Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; build working relationships with customers and develop informal communication channels with customer account at the local level.
03/1990 to 06/1997 Accountant I/Enforcement Office/Parking Referee The City Of Ann Arbor | City, STATE,
  • Bonded 15th District Court) Writ of Execution/Parking Responsible for enforcement of Municipal Laws regarding City Code and Uniform Vehicle Code by State of Michigan Statute Execute Writ of Execution by seizure of property as directed by Court Order Respond to issues involving traffic and vehicle code as directed by Central Dispatch Rotate dispatching responsibilities using10-codes and phonetic alphabet daily Parking Referee (Interim 6-month term as appointed by Department Head) Presided over hearings pertaining to formal complaints as registered involving traffic citations, personal property seizures and vehicle impoundments.
  • Based decisions on the preponderance of evidence either reducing, dismissing or upholding the action as given Recognized for implementation and decision upheld clarify the Title X Section 143 of the Ann Arbor City Code allowing for the seizure of vehicles on private property.
  • Remained in capacity thereof after replacement hire to train new individual on specific day to day activities.
  • Received several commendations Managed over a group of 4 Administrative Assistants.
Education
Expected in 2002 B.S | Business, Communication Eastern Michigan University, Ypsilanti, MI GPA: Cum Laude
Business, Communication Cum Laude
Expected in 1996 A.S | Humanities & Social Sciences Washtenaw Community College, Ann Arbor, MI GPA:

Humanities & Social Sciences

Additional Information
  • State of Michigan Resident Product Life Insurance 07/1991
Skills

Business Development, Client Relations, Product Development, CRM Systems, Customer Needs Assessment, Expense Control and Account Management.

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Eastern Michigan University
  • Washtenaw Community College
Job Titles Held:
  • OUtbound Sales/Small Business Consultant
  • Billing Agent
  • Internet Sales and Support
  • Transportation Security Officer
  • Customer Solutions Agent 2
  • Assistant Director of Admissions
  • Enrollment Advisor
  • Senior Manager
  • Account Executive/Team Lead/Network Engineer II
  • Field Engineer
  • Accountant I/Enforcement Office/Parking Referee
Degrees
  • B.S
  • A.S