Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Call Center Representative with expertise providing customer support in high call volume environments.
Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Outbound Sales Representative, 01/2013 to 06/2013 Discover Card Services – Deerfiled, IL
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to [ 9 ] calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Wireless Phone Specialist, 08/2011 to 01/2012 Virgin Mobile – Springfield, IL
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Sales Representative, 02/2009 to 12/2011 Comcast – Rolling Meadows, IL
Set up new accounts, established customer credit, and set up payment methods.
Answered customers' questions regarding products, prices and availability.
Wrote sales contracts for orders obtained and submitted orders for processing.
Recorded prospect contact information in computer database
Associate of Science: Interior Design, 1995 William Rainey harper College - Palatine, IL
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Companies Worked For:
Discover Card Services
William Rainey harper College
Job Titles Held:
Outbound Sales Representative
Wireless Phone Specialist
Associate of Science : Interior Design , 1995
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