Outbound Sales Representative Resume Example
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OUTBOUND SALES REPRESENTATIVE
Summary
Customer-focused with 6+ years of experience leading outbound call center operations. Innovative leader with track record of developing and implementing creative new processes that meet client, customer and call team needs. Dedicated to maximum sales and fundraising results with exceptionally engaged and loyal employees. High-energy Telemarketer with 1 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Telemarketer with over 1 years track record in sales and customer service. Consistently able to professionally aid customers and assist with any concerns or questions. Strengths include computer proficiency, troubleshooting, multitasking and personal persuasion.
Skills
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Experience
Medical Records Specialist|Gid Solutions - Rockford , IL|12/2020 - Current
- Streamlined day-to-day office processes to meet long-term goals.
- Maintained electronic medical records for all clients
- Determined and implemented techniques to improve medical records retrieval process.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Logged all requests for medical records into spreadsheets.
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Kept department clean, organized and professional.
- Updated daily logs to track information movements.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
- Consolidated diverse medical records.
- Scanned incoming documentation.
Outbound Sales Representative|Accel Entertainment, Inc. - Miami , FL|06/2019 - 12/2020
- Cold called business leaders to initiate inclusion in sales strategies.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Trained 15+ outbound callers to conduct successful outbound calls for telemarketing, sales, fundraising and surveys.
- Led outbound calling team such that each team member met or exceeded sales targets.
- Provided timely, courteous and knowledgeable responses to information requests.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Set up new accounts and listed personal, demographic and payment information in system.
- Made appointments with interested customers according to schedule availability.
- Developed at least 85 new leads each day.
- Contacted private individuals or businesses by telephone to solicit sales.
- Achieved sales targets on monthly basis by signing clients up for services, handling appointments and overseeing insurance verifications.
Assistant Store Manager|Modani Furniture - Riverside , CA|10/2018 - 06/2019
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Contributed to organizational initiative to achieve monthly sales, budget and other targeted goals.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised in processing credit, debit, and cash payments to streamline sales.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Store Manager|Ross Stores, Inc - Baker City , OR|02/2016 - 09/2018
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Worked closely with regional manger to formulate and build store brand and strategy.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Translated marketing information into strategic plans for establishment.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Corrected operational discrepancies by developing and executing process improvements.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw POS operations and cash management to reduce errors.
- Interviewed, hired, supervised and trained 10+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening andclosing duties.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Handled proof-of-concept requirements to meet strategic objectives.
- Trained employees on store security, monetary procedures and customer service expectations.
- Hired, trained, evaluated performance and enforced disciplinary actions for 10+ associates.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Oversaw company merger to drive seamless transition and integration of operations.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Assistant Manager|Bi-Mart Corporation - City, State|03/2013 - 02/2017
- Planned and prepared workflow schedules, delegating tasks for 45+-member team.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supported sales management initiatives to optimize business development.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Trained team of 45+ to deliver outstanding customer service, boosting customer satisfaction ratings 90%.
- Enhanced sales by implementing merchandising and promotional improvements.
- Oversaw team development according to industry service standards to further customer loyalty.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Completed inventory audits to identify losses and project demand.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Education and Training
Marie Curie High School|City|06/2008GED
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Resume Strength
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Resume Overview
School Attended
- Marie Curie High School
Job Titles Held:
- Medical Records Specialist
- Outbound Sales Representative
- Assistant Store Manager
- Store Manager
- Assistant Manager
Degrees
- GED
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