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outbound sales representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills
  • Past Due Account Management
  • Active Listening
  • Phone Script
  • Online Chat
  • Call Management
  • Strong Telephone Etiquette
  • Outbound Calling
  • Account Updating
  • Customer Loyalty
  • Retail Sales Customer Service
  • Call Control
  • HIPAA Compliance
  • Customer Communication
  • Call Center Operations
  • Customer Service
Work History
12/2021 to Current
Outbound Sales Representative Autonation, Inc. Mountain View, CA, Florida
  • Examined issues to determine importance and urgency and escalated calls to manager.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
  • Analyzed customer data and sales trends to develop targeted sales campaigns.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Made average of 190 outbound and inbound calls per day.
12/2020 to 12/2021
Healthcare Customer Service Representative Nes Associates Cheyenne, WY, Texas
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Built and maintained positive working relationships with patients and staff.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Handled customer service inquiries in person, via telephone and through email.
  • Investigated insurance claims denials and appeals.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Was receiving over 60 calls each day.
11/2018 to 12/2020
Customer Service Representative/Data Entry Clerk Campbell Soup Co Cincinnati, OH, Austin, TX
  • Processed customer service orders promptly to increase customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated and maintained customer information, documents and records.
  • Tracked customer service cases and updated service software with customer information.
  • Completed data entry tasks with accuracy and efficiency.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Sorted documents and maintained organized filing process.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Managed and organized documents for data entry tasks.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
05/2014 to 11/2018
Team Leader Dollar General Warehouse City, STATE, Indianola, MS
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Increased sales by 20%.
Education
Expected in 05/2012 to to
High School Diploma:
Humphreys County High School - Belzoni, MS
GPA:

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Resume Overview

School Attended

  • Humphreys County High School

Job Titles Held:

  • Outbound Sales Representative
  • Healthcare Customer Service Representative
  • Customer Service Representative/Data Entry Clerk
  • Team Leader

Degrees

  • High School Diploma

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