One of my strongest core skills i think would be my communication skills. I have the ability to hold a conversation with even a complete stranger. I am easy to talk to, and always try to keep a positive attitude. In the modern age it seems that face to face communication is slim to none. I have gotten to the point (at 22 years of age), that I prefer to either call some one or speak to them in person rather than text. Its one of my favorite things about my personality.
Another big overall skill would be my Patients. Over the years I have been lucky enough to hold a few jobs that mainly dealt in customer care. Not only did they teach me a certain amount of respect, but gave me an enormous amount of patients. Assisting another human being with something they are not familiar with can sometimes be a strenuous task, especially when it comes to technology. I will explain in my work history my most recent endeavor with my patients in the work place.
The one thing I really look fondly on as far as accomplishments in the work place occurred while i was working for Marriott Int. I had been hired to the "Lead Desk" which held a variety of different responsibilities. There were two main responsibilities that took most of my effort and patients. The first was assisting reservation agents with any questions they had on policy, or applications on the devices they worked with on a day to day basis. The second would be Information Technology help line. We would assist in any problems the agents would run into with said technology. (Windows 7,10, Ooma) I was put of for "Rookie of the year" award. Distinguishing an employee for their hard work in a department they had just moved to that year. The best part was I was nominated by the agents themselves and by my coworkers in my department.
04/2010 to 11/2011
Outbound Sales Rep Omaha Steaks － Omaha , NEThis was one of my first jobs. Very cut and dry, I was connected with possible customers in order to persuade them to purchase out product. (Various steak and perishable items). The word patients will continue to come up throughout my resume. Even though this was one of my first jobs it taught me how to stay calm but still be persistent in a polite manner. Omaha Steaks had a "Second Try" policy. If a customer would say no to a "Pitch" we presented to them it was mandatory of us to come at them with another sales attempt. As you can assume this included a lot of hangups and foul language from some customers. Yet it helped me gain that experience at a young age.
02/2012 to 08/2014
Produce Clerk. Hyvee － Omaha, NEUnlike Omaha Steaks Hyvee was more of a face to face customer care job. Any problems, or questions customers had I had to deal with them with a smile on my face and a positive body language in order to convey my message to the customer in a polite manor.
02/2014 to 08/2016
SupervisorMarriott Int － Omaha, NEWorking for Marriott was a wonderful experience for me as far as expanding my abilities in information technology, multitasking, and working with others. One of the main focuses I had during this job was working on my communication skills. Because one of the most important capabilities you can have in that job is being able to explain something in a manor that makes sense and is easy to understand. If you do not have that ability you will not succeed in that job. A large reason I enjoyed the job was because it was always changing. Many additions were made to the company as a whole which in turn means we were required to learn new policies and operating procedures very frequently. This of course enhanced my ability to keep up with important information as it grows or changes completely. Another task we had was working for the ADA (Americans With Disabilities Act). This act passed in 1994 requires all hotels in the US to meet specific codes that make hotel rooms more comfortable for guest that had physical disabilities. We made sure that when a guest with disabilities booked a room that they were provided the proper room that fit their disability by calling the hotel blocking the room for them, and making sure the hotel was following the requirements set by the ADA. Finally there was the Technology Assistance line. Marriott gives its reservation agents the ability to make reservations and work out of their own home. in providing this program, Marriott would also have to provide the agent with the proper equipment to do their job sufficiently. I would help the agents set up their equipment in the center and make sure they had all programs and applications that were necessary. Once they were at home if they had any problems with their Technology they would call us in the Tech department. I would stay on the phone with them and troubleshoot the problem step by step until we had solved the issue/issues the agent had. Patients in this job was key especially when it came to the elderly agents that sometimes had little to no experience with such modern technology.
High School DiplomaWestside High Shool － Omaha , NE, USA
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Companies Worked For:
Westside High Shool
Job Titles Held:
Outbound Sales Rep
High School Diploma
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