04/2010 to 11/2011Outbound Sales Rep Omaha Steaks － Omaha , NEThis was one of my first jobs. Very cut and dry, I was connected with possible customers in order to persuade them to purchase out product. (Various steak and perishable items). The word patients will continue to come up throughout my resume. Even though this was one of my first jobs it taught me how to stay calm but still be persistent in a polite manner. Omaha Steaks had a "Second Try" policy. If a customer would say no to a "Pitch" we presented to them it was mandatory of us to come at them with another sales attempt. As you can assume this included a lot of hangups and foul language from some customers. Yet it helped me gain that experience at a young age.
02/2012 to 08/2014Produce Clerk. Hyvee － Omaha, NEUnlike Omaha Steaks Hyvee was more of a face to face customer care job. Any problems, or questions customers had I had to deal with them with a smile on my face and a positive body language in order to convey my message to the customer in a polite manor.
02/2014 to 08/2016SupervisorMarriott Int － Omaha, NEWorking for Marriott was a wonderful experience for me as far as expanding my abilities in information technology, multitasking, and working with others. One of the main focuses I had during this job was working on my communication skills. Because one of the most important capabilities you can have in that job is being able to explain something in a manor that makes sense and is easy to understand. If you do not have that ability you will not succeed in that job. A large reason I enjoyed the job was because it was always changing. Many additions were made to the company as a whole which in turn means we were required to learn new policies and operating procedures very frequently. This of course enhanced my ability to keep up with important information as it grows or changes completely. Another task we had was working for the ADA (Americans With Disabilities Act). This act passed in 1994 requires all hotels in the US to meet specific codes that make hotel rooms more comfortable for guest that had physical disabilities. We made sure that when a guest with disabilities booked a room that they were provided the proper room that fit their disability by calling the hotel blocking the room for them, and making sure the hotel was following the requirements set by the ADA. Finally there was the Technology Assistance line. Marriott gives its reservation agents the ability to make reservations and work out of their own home. in providing this program, Marriott would also have to provide the agent with the proper equipment to do their job sufficiently. I would help the agents set up their equipment in the center and make sure they had all programs and applications that were necessary. Once they were at home if they had any problems with their Technology they would call us in the Tech department. I would stay on the phone with them and troubleshoot the problem step by step until we had solved the issue/issues the agent had. Patients in this job was key especially when it came to the elderly agents that sometimes had little to no experience with such modern technology.
