Motivated professional, adds value to any organization in need of great collaboration, interpersonal and multitasking abilities, excellent customer service and strong computer skills. Ability to meet tight deadlines.
Skills
60 WPM (10+ years)
ADDING MACHINE (10+ years)
AVAYA (6 years)
CASH (10+ years)
Inside Sales
PeopleSoft
Upselling
Detail-oriented team player with excellent multitasking abilities
Proficient in
Microsoft Word, Windows, Excel, Access, Microsoft Publisher Internet,
Net, folding machine, check signing machine, and lektriever
Hospitality
Customer service
First Aid/CPR
Supervision & leadership
Experience
10/2021 to Current
Outbound Member Engagement RepresentativeBank Of America Corporation – , ,
Make outbound calls to patients to explain and try to set them up on mail order prescriptions from our Mosaic Pharmacy
Take inbound calls from patients
Answer many questions and handle any escalated calls
Review other Representatives on their calls helping them on how to explain our pharmacy better to the patients
Set up spreadsheet
Work on Five9 to make calls also Ring Central
Train all new employees
Work with heath care providers to get new patients to contact
This Call Center is new and I helped get it up and running for the company
04/2021 to 10/2021
Enrollment Patient Specialist ICampbell Soup Co – , ,
Scheduling patient for APP in Palliative care
Making outbound calls for prospective patients and working to ensure the efficient
scheduling of initial in-home appointments
Ensuring that the patient receives a detailed explanation of Aspire’s services
Expedite emergency clinical calls as needed
Process new appointments or changes to existing appointment
Own, manage, convert, and enrolling an assigned referral base
Ramp new Advance Practice Provider’s census and maintain Apps at target census
Schedule appointments at the “best time” by considering the needs of our patients
within the context of the APP’s overall schedule and availability
Demonstrate compassion for individual needs, attention to detail, and collaborating
with other team members are critical success factors of this role
Demonstrate a high level of professionalism and continuous improvement while
participating in the call quality monitoring processes
Work collaboratively and efficiently with other corporate and field based team members
to ensure patients receive exceptional service
Document accurate and concise patient/family feedback and special needs during each
call in our computer systems, enabling our market-based clinicians to provide excellent
care during each appointment
07/2017 to 04/2021
Inbound Sales RepresentativeCharter Communication, Spectrum – City, STATE,
Answer calls from our customers to service them on their requests
Place orders for our customers
Worked closely with other employees to make sure
proper training was completed
Typed correspondences to customers through emails that were received through our
website with questions concerning our products and store location, etc
Working with many departments to assist our customers
This is an inbound sales position with selling our cable products, internet services,
phone services and mobile phones services
This position takes calls from upset
customers which I work with to resolve their issues.
02/2008 to 05/2017
Administrative AssistantThe University Of Akron – City, STATE,
Served as liaison and acted on behalf of administrator in dealings with people inside and
outside the University
Independently composed non-routine correspondence on behalf of supervisor and/or
under own signature
Coordinated and monitored multiple department budgets and expense accounts,
approved expenditures and signs various financial forms, researched and reconciles
discrepancies, assisted in budget projections
Assisted in the administration of department programs/projects, ensured compliance
with policies, procedures, and regulations originating within and outside the University,
participated in departmental procedures and policy changes, researched and analyzed
information, drafted and composed reports
Provided technical advice and information to aid administrator in decision making,
answered questions and resolves problems concerning administration of program and
projects
Directed the work of other clerical/secretarial staff and student employees by training,
evaluating, assigning duties, and providing information about changes in department
and University policies and procedures, hiring, firing, and disciplinary recommendations,
coordinated and monitored personnel actions (e.g., recruitment, tenure, promotion,
etc.)
Served as liaison between department and individuals affected by the personnel actions
and other relevant departments (e.g., Personnel, Payroll, etc.), maintained personnel
records and files; course scheduling; maintain full and part-time faculty files; process
graduate student; PeopleSoft; purchasing; NOLIJ; course evaluation processing;
textbook ordering; DARS
Underwriting billing and contracts and general administration
And projects, directed
the work of other clerical/secretarial staff and student employees by training,
evaluating, assigning duties, and providing information about changes in department
and University policies and procedures, hiring, firing, and disciplinary recommendations,
coordinated and monitored personnel actions (e.g., recruitment, tenure, promotion,
etc.), served as liaison between department and individuals affected by the personnel
actions and other relevant departments (e.g., Personnel, Payroll, etc.), maintained
personnel records and files; course scheduling; maintain full and part-time faculty files;
process graduate student; PeopleSoft; purchasing; NOLIJ; course evaluation processing;
textbook ordering; DARS; underwriting billing and contracts and general administration.
Education and Training
Expected in 01/2001 to to
High School Diploma: Business Management Some College - Kent, OH GPA:
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