Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Route my assigned clients and other orders through TMS system with correct carriers.
Determine cubic feet for pallet limits for trailer load.
Route orders with carriers in order to be shipped out on time and according to client’s requests.
Change label types, ship via’s as needed.
Provide estimated quotes through our WMI system for carriers when necessary.
Request online quotes through carrier’s website for quotes on in order ship out product with that specific carrier.
Check current waves to see when orders will be dropped for printing.
Communicating with carriers on pickups for product to be shipped out in timely fashion either through phone calls, email or carrier’s website to obtain quotes when shipping.
Communicate with coworkers with any questions or concerns with about existing loads.
Ship out cartons that either expedited, next day, FedEx next day, etc.
Update existing daily pick up reports, international report for expedited orders, and shipping calendar.
Create task sheets for shipping calendar for clerks to cut loads for priority orders.
Managed the shipping query, set up appointments for incoming containers and trailers.
Processed, edited and invoiced loads as they became ready.
Processed the outgoing mail to our customers via Priority, MaxiShip or FedEx.
Fix any errors in Host Server/Error Maintenance, freight manifesting, and OM Inquiry email issues with the picktickets.
Fix any errors required to fully receive in a shipment.
Familiar and acquainted with processing Canadian and/or International shipments through Purolator and other carriers by communicating with our Customs and International Logistics team.
Oversaw freight preparation to keep regulations and client requirements satisfied.
Coordinated with carriers for on-time delivery and recovering loads.
Determined appropriate loads and practical delivery schedule for each customer by balancing needs and availability of both carriers and clients.
Identified cost savings opportunities for customer.
Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
Provided training and mentorship to subordinate staff to gauge preparedness in executing outbound shipment plans through creating several standard operating procedures on priority clients, updating our daily reports, and processing parcel shipments.
Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
Negotiated and arranged transport of goods with shipping or freight companies.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
Entered shipping information into computer system and estimated freight and postal rates.
Account Manager, 12/2005 - 12/2011 Chicago High School For The Arts – Chicago, IL,
Manage and sales of current and new policies.
Customer service.
Answered telephone.
Greeted clients and took payments.
Filing policies and paperwork.
Helped out other agents with any overflow including quotes and sales when needed.
Reported claims to companies.
Go onsite to get any additional information and take photos if needed for claims department.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Go onsite to get any additional information and take photos if needed for claims department.
Supervised agents’ sales of current and new policies.
Accomplished manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results.
Coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures were just a few more of my responsibilities.
Maintained computer and physical filing systems.
Compared vendor prices and negotiated for optimal savings.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
Standard Diploma: , Expected in 05/1994 - Muhlenberg County High School - Greenville, KY GPA:
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