Outbound Clerk and Router Resume Example
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OUTBOUND CLERK AND ROUTER
Professional Summary
Thorough and multi-talented Office staple, with top-notch administrative skills and solid background in logistics. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Work History
Company Name - Outbound Clerk and RouterCity, State10/2019 - 05/2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Orchestrated efficient routing by producing accurate shipping documentation and package labels
- Recognized transportation issues prior to escalation and applied cross-trained knowledge for effective resolution
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
- Coordinated dispatching of many different carriers to accomplish daily delivery requirements
- Handled client correspondence and tracked records to foster office efficiency
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to many databases
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Created and corrected work instructions for accounts that are now use throughout the company
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring
- Trained in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting
- CPR certified and certified in blood born pathogens
Company Name - Logistics AdministratorCity, State07/2018 - 10/2018
- Collaborate with vendors and transportation workers to ensure correct and on-time shipment of all materials
- Create detailed orders based on production needs to ensure all necessary equipment and materials are acquired
- Maintained order, shipping, inventory and invoice records in SAP
- Update incoming/outgoing shipment, inventory and accounting paperwork daily, carefully checking for discrepancies in arrival times, invoices and revenue
- Analyze situations quickly and determine proper course of action Created detailed work orders for drivers to reduce errors, including accurate information on address and vehicle size needs
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Company Name - Returns ClerkCity, State08/2017 - 08/2018
- Designed and implement new ideas for customer service and employee satisfaction. As well as cut return costs
- Dispose of any damaged material and immediately report to warehouse manager
- Quickly unloaded shipments using forklift to streamline work flow
- Receive shipments, unloading and sorting according to product type and scanning all bar-codes into system before stocking
- Collaborate with other departments
- Demonstrate clear attention to detail with minimal errors
- Enter data to include all new information and changes to old information
- Generate reports as requested by upper management
- Part of the Safety Team to insure that all employees and departments are up to date with OSHA regulations
Company Name - Logistics clerkCity, State07/2015 - 03/2016
- Successfully managed production activities so all orders were shipped on time
- Managed documentation of and training on production procedures and work instructions
- Maintained and communicated daily productivity and shipment reports for all departments
- Verified that all process control parameters were being documented and followed at all times
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
- Created and updated department work instructions and reports on a regular basis
- Addressed all personnel issues promptly and professionally
- Directed improvements in safety, product quality, service and costs
- Met aggressive production and safety goals while minimizing equipment downtime
- Reviewed order data on a daily basis to verify transactions and shipping dates
Skills
- Office administration
- Package routing
- Logistics
- Inventory Maintenance
- Administrative support
- First Aid and CPR
- Staff Management
- Team Leadership
- Employee training and development
- Internal communications
- Shipping and Receiving
- Spreadsheets
- Event Coordination
- Safety training
- Documentation and control
Education
12/2006James Madison High SchoolCity, StateHigh School Diploma
Certifications
OFFICE MANAGER
CLERK
COST REDUCTION
PROCESS CONTROL
COMMERCIAL ACCOUNTS
OPERATIONS
SHIPPING AND RECEIVING
SAP
LOGISTICS LEAD
CONVEYOR
DOCUMENTATION
MATERIAL HANDLING
DRIVERS
PAYROLL
WEAPONS
SANITATION
INVENTORY
FILING
EXCEL
DATA ENTRY
CUSTOMER SERVICE
SKILLS
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Resume Overview
School Attended
- James Madison High School
Job Titles Held:
- Outbound Clerk and Router
- Logistics Administrator
- Returns Clerk
- Logistics clerk
Degrees
- High School Diploma
