(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of [Industry] operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Business planning
  • Strategic Planning
  • Staff Management
  • Sales and Marketing
  • Creative merchandising
  • Verbal and written communication
  • Project Management
  • Team management
  • Operational improvement
  • Relationship development
Northeast State Community College Blountville, TN Expected in Associate of Science : Nursing - GPA :
Powell Valley High School Big Stone Gap, VA, Expected in 1998 High School Diploma : - GPA :
Work History
Radial Commerce, Inc - Outbound Associate
Groveport, OH, 11/2015 - 01/2018
  • Start immediately.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Inspected ingoing and outgoing shipments toDrove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to verify accuracy and prevent errors.
  • Worked with customers to pack items according to specific desires and requirements.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Rural King - Hardware Sales Associate
Elyria, OH, 02/2013 - 10/2015
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Koch Industries, Inc. - Manager of Project Management
Saint Petersburg, FL, 02/2008 - 03/2013
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Drove team success through shared vision and recognition of quality performance.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Recorded inventory sales into organization's weekly income report.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Fedex - General Manager
Sherman, TX, 01/2000 - 01/2008
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

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School Attended

  • Northeast State Community College
  • Powell Valley High School

Job Titles Held:

  • Outbound Associate
  • Hardware Sales Associate
  • Manager of Project Management
  • General Manager


  • Associate of Science
  • High School Diploma

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