out of title quality control resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of effective leadership and maximized productivity.

  • Training and Development
  • Team Leadership
  • Excellent multi-tasking ability
  • Staff Management
  • Relationship building
  • Friendly nature
  • Organizational skills
  • Documentation and control
  • Recruitment
  • Kitchen staff coordination
Work History
(Out of Title) Quality Control, 01/2021 to Current
Medstar HealthBaltimore, MD,
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Help other supervisors work out problems and/or learn new tasks.
  • Help supervisors with training, entering paperwork into required locations and gave any support supervisors may need.
  • Work side by side with Coordinator with teams meetings and projects.
  • Work with other Quality Control on projects such as Flex Station for breakfast and helping to manage Home Delivery.
  • Train new Temps for SPPS work when getting hired from temp agency.
Nutrition Services Supervisor 2, 03/2017 to Current
Bradford ManorBradford, PA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Monitored food preparation, production and plating for quality control.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Handled day-to-day running of kitchen, ensuring high levels of productivity and progression
Nutrition Services Supervisor, 01/2016 to Current
Saint Paul Public Schools Nutrition ServicesCity, STATE,
  • Consistently provided friendly guest service and heartfelt hospitality by encouraging students to try new foods and inspiring them to try fruits and vegetables.
  • Promptly and empathetically handled parent, staff, and student complaints as they arise.
  • Greeted customers and provided excellent customer service.
  • Always smiling and greeting customers with cheer and enthusiasm.
  • Pleasantly and courteously interacted with students, staff and parents.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal reputation and clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Written out and posted job descriptions.
  • Assembled food orders while maintaining appropriate portion control and temperature control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Follow food prep guidelines as required.
  • Verified that prepared food met all standards for quality and quantity.
  • Placed food in warmers for immediate service or stored them in refrigerated storage cabinets so as to keep them at temp for food service.
  • Handled currency transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Always making sure that quality is top priority as well as presentation.
  • Different color veggies are always a great eye catcher and go well with the main dish.
  • Kids love the different colors.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Maintained clean and safe environment sweeping, deliming dish machine, cleaning and sanitizing all work spaces as well as the condiment carts and serve lines.
  • Stainless steel polish to make carts look respectable and new.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform, hairnet, and hands scrubbed and washed.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • This includes prepping breakfast (hot and cold), washing and prepping breakfast fruit.
  • Prepping veggies and fruit for lunch.
  • Preparing hot lunch items according to food prep guidelines.
  • Filling out temp.
  • Logs, production records, entering numbers in the computer for accountability.
  • Serving fresh food on the line to hungry students.
  • Made sure kids and staff entered there numbers into the computer pad correctly, making sure students took the right portions and components for reimbursable meals.
  • Followed offer verses serve guidelines.
  • Ordered food, dry goods, and milk as needed.
  • Trained staff to have the same goals, respect, care, accuracy, and smiles as I do.
  • Routinely moved and stocked food products as deliveries came.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
  • Also helped staff prep items early so there was more time for extra cleaning such as milk coolers, mopping out walk in coolers or refrigerators, sweeping stock rooms, etc.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
  • Managed kitchen staff by orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
  • Cut spending by through effective inventory management and supply sourcing

  • Cut spending by effective inventory management and supply sourcing
Nutrition Services Assistant, 10/2001 to 08/2016
Saint Paul Public Schools Nutrition ServicesCity, STATE,
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained smooth and timely operations in preparation, delivery of meals and kitchen sanitation.
  • Managed food delivery for 200+ guests for special events Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Stored food in designated containers and storage areas to prevent spoilage. Turned or stirred foods to ensure even cooking. Communicated with other kitchen team members to ensure food was prepared on time and correctly. Cooked and packaged batches of food, such as hamburgers and fried chicken. Cooked food according to menus, special dietary or nutritional restrictions, and numbers of portions. Ensured food was stored and cooked at correct temperature. Monitored food preparation and serving techniques to ensure that proper procedures were followed. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepped fruit and veggies according to food prep guidelines.
  • Washed dishes, sanitized serving lines and work stations.
  • Prepped dressings and condiments. Helped supervisor out with inventory, milk orders, or anything that was needed.
  • Filled in as out of title supervisor when we were in between supervisors or current supervisor went out on medical.
  • Worked as a team with 4 or more other staff creating a fun, workable environment.
  • Had fun and lots of smiles when engaging with the students, staff and or parents.
  • Encouraged students to try new foods.
  • The students would give a thumbs up or thumbs down when trying new food items which made it fun for them.
Serve Safe Certification Food Managers Certificate: , Expected in 04/2021 to Saint Paul Public - MN,
Associate of Arts: Generals, Expected in 2015 to Century College - White Bear Lake, MN

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Resume Overview

School Attended

  • Saint Paul Public
  • Century College

Job Titles Held:

  • (Out of Title) Quality Control
  • Nutrition Services Supervisor 2
  • Nutrition Services Supervisor
  • Nutrition Services Assistant


  • Serve Safe Certification Food Managers Certificate
  • Associate of Arts

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