Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results-oriented Certified Swing Manager experienced in scheduling, coaching and managing restaurant employees. Well-versed in both front- and back-end areas of operations and excited to leverage skills developed over four years in the field to take on growth-oriented, long-term position.
Skills
Quality controls
Team building
Food safety
Opening and closing procedures
Serving expertise
Problem solving
Organizational ability
Professional demeanor
Employee training
Safe food handling
Excellent customer service
Meeting deadlines
Flexible and adaptable
Outgoing personality
Equipment operation and maintenance
Point of Sale (POS) system operations
Multitasking and prioritization
Service-oriented
Strong communication skills
Accurate cash handling
Sales techniques
Inventory monitoring
Maintaining floor displays
Food preparation techniques
Regulatory compliance
Effective customer upselling
Courteous and professional demeanor
Prior store management responsibilities
Dish preparation
Budgeting and cost control
Employee mentoring
Computer proficiency
Purchasing
Flexible schedule
Team contribution
Menu memorization
Cash register operation
Fluent in English and Spanish
Food inspection
Guest and client satisfaction
Experience
10/2019 to CurrentOTP 2Fedex | Burlington, WA,
Inspected and repaired program systems and components.
Installed parts along production line in constant operation.
Tested components, assemblies and systems to diagnose problems.
Completed logs and job reports for completed and pending service calls at shift end.
Monitored and logged all parts and devices used on each service call.
06/2018 to CurrentCertified Swing ManagerTropicana Entertainment | Baton Rouge, LA,
Kept premises clean and neat by proactively monitoring all areas of operations.
Managed 5 weekly shifts with 13-person teams doing up to $1500 in revenue.
Monitored employee performance in order to give guests positive and high-quality service at every visit.
Coached team employees on correct methods to complete guest service and food safety tasks.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Planned and managed menus for weekly offerings and special events.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Oversaw hiring, training and development of kitchen employees.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Handled over $3000 worth of cash and card transactions daily with accuracy and efficiency.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Managed kitchen staff team of 20 and assigned various stages of food production.
Supervised team of 40-50 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
Collaborated with department managers/general manager to educate 40-50 employees on menu and procedural changes.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Oversaw food preparation, production and presentation according to quality standards.
12/2017 to 06/2018Floor SupervisorMcdonald's Uk | Enfield, NH,
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Enhanced sales by implementing merchandising and promotional improvements.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
Delegated tasks appropriate to individual employees to provide development opportunities.
Monitored sales performance through analysis of sales reports and comparison shopping.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Monitored performance of 35-50 team members to develop optimization plans.
08/2015 to 12/2017Overnight Crew MemberMcdonalds Corp. | City, STATE,
Assisted customers based on currently available product, promotional and policy information.
Helped customers complete purchases, including processing payments and bagging items.
Communicated effectively with members of public in often crowded and noisy environments.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Notified the shift manager immediately of any spills or cross contamination issue, enabling quick clean-up and remediation.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Removed outdated and overripe items from stock to eliminate health risks.
Assessed floor displays to determine which merchandise required restocking.
Bent, lifted, opened, and moved food products weighing up to 50 pounds.
Processed customer purchases and returned proper currency and bills, maintaining 90% accuracy rate.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Replenished inventory with focus on addressing customer needs.
Education and Training
Expected in 05/2013High School Diploma | High Point High School, Beltsville, MDGPA:
Guitar Club Member
Chamber Choir Member
Outstanding Musicianship Award Recipient
Drama Club Member
Additional Information
I have been known to go above and beyond when instructed to do a task that I enjoy doing. I will see that it is done on time with as much detail as possible so that guests and upper management are satisfied with the result.
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