OTP 2 Resume Example
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OTP 2
Summary
Results-oriented Certified Swing Manager experienced in scheduling, coaching and managing restaurant employees. Well-versed in both front- and back-end areas of operations and excited to leverage skills developed over four years in the field to take on growth-oriented, long-term position.
Skills
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Experience
OTP 2 / Fedex - Burlington , WA10/2019 - Current
- Inspected and repaired program systems and components.
- Installed parts along production line in constant operation.
- Tested components, assemblies and systems to diagnose problems.
- Completed logs and job reports for completed and pending service calls at shift end.
- Monitored and logged all parts and devices used on each service call.
Certified Swing Manager / Tropicana Entertainment - Baton Rouge , LA06/2018 - Current
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Managed 5 weekly shifts with 13-person teams doing up to $1500 in revenue.
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Coached team employees on correct methods to complete guest service and food safety tasks.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Planned and managed menus for weekly offerings and special events.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Oversaw hiring, training and development of kitchen employees.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Handled over $3000 worth of cash and card transactions daily with accuracy and efficiency.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Managed kitchen staff team of 20 and assigned various stages of food production.
- Supervised team of 40-50 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Collaborated with department managers/general manager to educate 40-50 employees on menu and procedural changes.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Oversaw food preparation, production and presentation according to quality standards.
Floor Supervisor / Mcdonald's Uk - Enfield , NH12/2017 - 06/2018
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Enhanced sales by implementing merchandising and promotional improvements.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored performance of 35-50 team members to develop optimization plans.
Overnight Crew Member / Mcdonalds Corp. - City , STATE08/2015 - 12/2017
- Assisted customers based on currently available product, promotional and policy information.
- Helped customers complete purchases, including processing payments and bagging items.
- Communicated effectively with members of public in often crowded and noisy environments.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Notified the shift manager immediately of any spills or cross contamination issue, enabling quick clean-up and remediation.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Removed outdated and overripe items from stock to eliminate health risks.
- Assessed floor displays to determine which merchandise required restocking.
- Bent, lifted, opened, and moved food products weighing up to 50 pounds.
- Processed customer purchases and returned proper currency and bills, maintaining 90% accuracy rate.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Replenished inventory with focus on addressing customer needs.
Education and Training
High Point High School - City, State05/2013High School Diploma
- Guitar Club Member
- Chamber Choir Member
- Outstanding Musicianship Award Recipient
- Drama Club Member
Additional Information
I have been known to go above and beyond when instructed to do a task that I enjoy doing. I will see that it is done on time with as much detail as possible so that guests and upper management are satisfied with the result.
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Resume Overview
School Attended
- High Point High School
Job Titles Held:
- OTP 2
- Certified Swing Manager
- Floor Supervisor
- Overnight Crew Member
Degrees
- High Point High School -
City,
State
05/2013 High School Diploma
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