Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-oriented Certified Swing Manager experienced in scheduling, coaching and managing restaurant employees. Well-versed in both front- and back-end areas of operations and excited to leverage skills developed over four years in the field to take on growth-oriented, long-term position.

  • Quality controls
  • Team building
  • Food safety
  • Opening and closing procedures
  • Serving expertise
  • Problem solving
  • Organizational ability
  • Professional demeanor
  • Employee training
  • Safe food handling
  • Excellent customer service
  • Meeting deadlines
  • Flexible and adaptable
  • Outgoing personality
  • Equipment operation and maintenance
  • Point of Sale (POS) system operations
  • Multitasking and prioritization
  • Service-oriented
  • Strong communication skills
  • Accurate cash handling
  • Sales techniques
  • Inventory monitoring
  • Maintaining floor displays
  • Food preparation techniques
  • Regulatory compliance
  • Effective customer upselling
  • Courteous and professional demeanor
  • Prior store management responsibilities
  • Dish preparation
  • Budgeting and cost control
  • Employee mentoring
  • Computer proficiency
  • Purchasing
  • Flexible schedule
  • Team contribution
  • Menu memorization
  • Cash register operation
  • Fluent in English and Spanish
  • Food inspection
  • Guest and client satisfaction
10/2019 to Current OTP 2 Fedex | Burlington, WA,
  • Inspected and repaired program systems and components.
  • Installed parts along production line in constant operation.
  • Tested components, assemblies and systems to diagnose problems.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Monitored and logged all parts and devices used on each service call.
06/2018 to Current Certified Swing Manager Tropicana Entertainment | Baton Rouge, LA,
  • Kept premises clean and neat by proactively monitoring all areas of operations.
  • Managed 5 weekly shifts with 13-person teams doing up to $1500 in revenue.
  • Monitored employee performance in order to give guests positive and high-quality service at every visit.
  • Coached team employees on correct methods to complete guest service and food safety tasks.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Planned and managed menus for weekly offerings and special events.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Oversaw hiring, training and development of kitchen employees.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled over $3000 worth of cash and card transactions daily with accuracy and efficiency.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
  • Managed kitchen staff team of 20 and assigned various stages of food production.
  • Supervised team of 40-50 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Collaborated with department managers/general manager to educate 40-50 employees on menu and procedural changes.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Oversaw food preparation, production and presentation according to quality standards.
12/2017 to 06/2018 Floor Supervisor Mcdonald's Uk | Enfield, NH,
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored performance of 35-50 team members to develop optimization plans.
08/2015 to 12/2017 Overnight Crew Member Mcdonalds Corp. | City, STATE,
  • Assisted customers based on currently available product, promotional and policy information.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Notified the shift manager immediately of any spills or cross contamination issue, enabling quick clean-up and remediation.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Assessed floor displays to determine which merchandise required restocking.
  • Bent, lifted, opened, and moved food products weighing up to 50 pounds.
  • Processed customer purchases and returned proper currency and bills, maintaining 90% accuracy rate.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Replenished inventory with focus on addressing customer needs.
Education and Training
Expected in 05/2013 High School Diploma | High Point High School, Beltsville, MD GPA:
  • Guitar Club Member
  • Chamber Choir Member
  • Outstanding Musicianship Award Recipient
  • Drama Club Member
Additional Information

I have been known to go above and beyond when instructed to do a task that I enjoy doing. I will see that it is done on time with as much detail as possible so that guests and upper management are satisfied with the result.

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Resume Overview

School Attended

  • High Point High School

Job Titles Held:

  • OTP 2
  • Certified Swing Manager
  • Floor Supervisor
  • Overnight Crew Member


  • High School Diploma

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