Healthcare professional offering thirteen years of experience in healthcare administration. Proven success in leading initiatives to improve day-to-day business functions and enduring quality patient care. Adept at maximizing occupancy, streamlining operations, and improving profits to meet demanding business objectives. Knowledgeable about industry standards and best practices.
Skills
Strategic planning and execution
Budgeting
Relationship building
Team building
Marketing and advertising
Operations Oversight
Staff Management
Staff training/development
Brand development
Company Organization
Work History
OSHA Specialist/Logistics Manager, 07/2019 - Current Related Companies – Rochester, NY,
Identify accident causes and optimal prevention strategies by conducting thorough investigations and analyses
Conduct investigations into incidents and reported on findings
Develop safety training procedures and documented into manuals for distribution to all staff members
Inspect facilities for adherence to fire, hazard and safety guidelines
Recommend changes to company culture in order to improve safety and meet changing demands
Verify monthly practice of fire drills for every work shift
Oversee safety strategy progress and maintained compliance with deadlines to support standards and process optimization
Perform regular safety hazard assessments to reduce risks and promote positive behaviors at all levels
Conduct safety evaluations to recommend alternate safety procedures
Direct logistics operations, including shipping and receiving of wide range of products daily.
Resolve conflicts and negotiated mutually beneficial agreements between parties.
Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
Director of Operations, 08/2017 - 06/2019 Purpose Home Health Solutions, LLC – City, STATE,
Manage all departments within organization
Oversee budget/fiscal management of all departments
Review month end financial statements and report on budget variance
Oversee purchasing and give final approval on purchase request for agency
Responsible for CMS guidelines and regulations as related to agency operations
Ensure agency is providing high level patient care and customer satisfaction
Provide staff with monthly, quarterly, and annual education through testing and education in-service as required by state regulations
Ensure compliance with local, state and federal laws, Medicare and Medicaid regulations, and company's policies and procedures
Ensure effective and on-going training of team members, evaluate, record individual and team performance, provide coaching and counseling, and make appropriate developmental recommendations
Provide general supervision and monitoring of agency operation, including routine audits, reports, and appropriate follow up, to ensure proper function and regulatory compliance
Oversee Human Resources practices to verify compliance with employment laws and company policies
Maintain working relationships and effectively communication with outside contractors, vendors, and physicians
Oversee Risk Management for both patients and employees
Oversee Quality Assurance and Performance Improvement committees
Coordinate systems/plans for emergency preparedness
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Researched new vendors and partners to obtain most cost effective pricing for medical supplies
Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees
Managed quality assurance program including on site evaluations, internal audits and customer surveys
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
Improved productivity while reducing staffing and operational costs by 50%
Oversaw preparation of marketing copy, images, videos, emails and other collateral.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Director of Ancillary Operations, 04/2014 - 07/2017 Cloverdale Rehabilitation And Nursing Center – City, STATE,
Review month end financial statements and report on variance
Responsible for CMS guidelines and regulations as related to facility operations
Responsible for Life Safety Compliance and Surveys, with 3 tags or less during annual surveys
Oversee facility compliance with OSHA regulations
Maintain working relationships and effectively communication with outside contractors, vendors, and physicians
Reviewed Minimum Data Set sections during review periods
Oversee Risk Management for both patient and employees
Coordinate systems/plans for emergency preparedness
QAPI Advisory Board
Assist to improve positive customer relations and feedback to ensure expectations are met
Oversee new construction and renovation of facility
Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget
Led cross-department initiatives to develop and pursue cost reduction programs
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs
Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate
Coordinated successfully and with full compliance to prevent infections according to facility and state regulations
Collaborated with marketing team to coordinate advertisements and promotions.
Director of Therapy Services, 12/2008 - 04/2014 Cloverdale Rehabilitation And Nursing Center – City, STATE,
Managed recruiting, hiring, and training of over 30 therapy department staff
Managed all physical, occupational, and speech therapy services
Audited patient charts for proper documentation and coding
Managed operational relationships with other facility departments to maximize resident care outcomes and foster economic operations
Participated on facility committees such as quality assurance, care planning, and utilization review
Monitored for fraudulent billing
Assist business office staff with claim denials and appeals
Ordered supplies and equipment for therapy department
Participated in marketing/community relations
Monitored for compliance with CMS guidelines
Education
Doctor of Chiropractic Science: , Expected in 2007 - Life University - Marietta, GA, GPA:
Graduated summa cum laude
Bachelor of Science Degree: Zoology/ Biomedical Science (Pre-Med), Expected in 2001 - Life University - Marietta, GA, GPA:
Trained in all aspects of Physiotherapy including: rehabilitative exercises, conditioning and strength training, electrical modalities, and neuromuscular training
Performed patient care with an emphasis on returning patients to their normal activities of daily living
Documented patient treatment and progress
Performed extensive patient evaluations such as range of motion and functional analysis
Educate patients on how to use assistive and adaptive devices, such as crutches, prosthetics, and wheel-chairs
Bachelor of Science: Zoology, Expected in 2001 - Auburn University - Auburn, AL, GPA:
Phi Theta Kappa Honor Society
Mu Alpha Theta Honor Society
Received Board of Trustee Scholarship to Auburn University
Graduated Cum Laude at Auburn University, Was chosen out of select group of Alabama college students to work with the University of Alabama in Birmingham and Huntsville Hospital Rural Healthcare Program
Additional Information
Licensed Nursing Home Administrator by the Alabama Board of Examiners of Nursing Home Administrators, March 2017
Licensed by the National Council of Certified Dementia Practioners
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