Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Healthcare professional offering thirteen years of experience in healthcare administration. Proven success in leading initiatives to improve day-to-day business functions and enduring quality patient care. Adept at maximizing occupancy, streamlining operations, and improving profits to meet demanding business objectives. Knowledgeable about industry standards and best practices.

Skills
  • Strategic planning and execution
  • Budgeting
  • Relationship building
  • Team building
  • Marketing and advertising
  • Operations Oversight
  • Staff Management
  • Staff training/development
  • Brand development
  • Company Organization
Work History
OSHA Specialist/Logistics Manager, 07/2019 - Current
Related Companies Rochester, NY,
  • Identify accident causes and optimal prevention strategies by conducting thorough investigations and analyses
  • Conduct investigations into incidents and reported on findings
  • Develop safety training procedures and documented into manuals for distribution to all staff members
  • Inspect facilities for adherence to fire, hazard and safety guidelines
  • Recommend changes to company culture in order to improve safety and meet changing demands
  • Verify monthly practice of fire drills for every work shift
  • Oversee safety strategy progress and maintained compliance with deadlines to support standards and process optimization
  • Perform regular safety hazard assessments to reduce risks and promote positive behaviors at all levels
  • Conduct safety evaluations to recommend alternate safety procedures
  • Direct logistics operations, including shipping and receiving of wide range of products daily.
  • Resolve conflicts and negotiated mutually beneficial agreements between parties.
  • Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
Director of Operations, 08/2017 - 06/2019
Purpose Home Health Solutions, LLC City, STATE,
  • Manage all departments within organization
  • Oversee budget/fiscal management of all departments
  • Review month end financial statements and report on budget variance
  • Oversee purchasing and give final approval on purchase request for agency
  • Responsible for CMS guidelines and regulations as related to agency operations
  • Ensure agency is providing high level patient care and customer satisfaction
  • Provide staff with monthly, quarterly, and annual education through testing and education in-service as required by state regulations
  • Ensure compliance with local, state and federal laws, Medicare and Medicaid regulations, and company's policies and procedures
  • Ensure effective and on-going training of team members, evaluate, record individual and team performance, provide coaching and counseling, and make appropriate developmental recommendations
  • Provide general supervision and monitoring of agency operation, including routine audits, reports, and appropriate follow up, to ensure proper function and regulatory compliance
  • Oversee Human Resources practices to verify compliance with employment laws and company policies
  • Maintain working relationships and effectively communication with outside contractors, vendors, and physicians
  • Oversee Risk Management for both patients and employees
  • Oversee Quality Assurance and Performance Improvement committees
  • Coordinate systems/plans for emergency preparedness
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Researched new vendors and partners to obtain most cost effective pricing for medical supplies
  • Led development and review of contractual documents binding relationship between company and clients, partners, vendors and employees
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
  • Improved productivity while reducing staffing and operational costs by 50%
  • Oversaw preparation of marketing copy, images, videos, emails and other collateral.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Director of Ancillary Operations, 04/2014 - 07/2017
Cloverdale Rehabilitation And Nursing Center City, STATE,
  • Review month end financial statements and report on variance
  • Responsible for CMS guidelines and regulations as related to facility operations
  • Responsible for Life Safety Compliance and Surveys, with 3 tags or less during annual surveys
  • Oversee facility compliance with OSHA regulations
  • Maintain working relationships and effectively communication with outside contractors, vendors, and physicians
  • Reviewed Minimum Data Set sections during review periods
  • Oversee Risk Management for both patient and employees
  • Coordinate systems/plans for emergency preparedness
  • QAPI Advisory Board
  • Assist to improve positive customer relations and feedback to ensure expectations are met
  • Oversee new construction and renovation of facility
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget
  • Led cross-department initiatives to develop and pursue cost reduction programs
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate
  • Coordinated successfully and with full compliance to prevent infections according to facility and state regulations
  • Collaborated with marketing team to coordinate advertisements and promotions.
Director of Therapy Services, 12/2008 - 04/2014
Cloverdale Rehabilitation And Nursing Center City, STATE,
  • Managed recruiting, hiring, and training of over 30 therapy department staff
  • Managed all physical, occupational, and speech therapy services
  • Audited patient charts for proper documentation and coding
  • Managed operational relationships with other facility departments to maximize resident care outcomes and foster economic operations
  • Participated on facility committees such as quality assurance, care planning, and utilization review
  • Monitored for fraudulent billing
  • Assist business office staff with claim denials and appeals
  • Ordered supplies and equipment for therapy department
  • Participated in marketing/community relations
  • Monitored for compliance with CMS guidelines
Education
Doctor of Chiropractic Science: , Expected in 2007
-
Life University - Marietta, GA,
GPA:
  • Graduated summa cum laude
Bachelor of Science Degree: Zoology/ Biomedical Science (Pre-Med), Expected in 2001
-
Life University - Marietta, GA,
GPA:
  • Trained in all aspects of Physiotherapy including: rehabilitative exercises, conditioning and strength training, electrical modalities, and neuromuscular training
  • Performed patient care with an emphasis on returning patients to their normal activities of daily living
  • Documented patient treatment and progress
  • Performed extensive patient evaluations such as range of motion and functional analysis
  • Educate patients on how to use assistive and adaptive devices, such as crutches, prosthetics, and wheel-chairs
Bachelor of Science: Zoology, Expected in 2001
-
Auburn University - Auburn, AL,
GPA:
  • Phi Theta Kappa Honor Society
  • Mu Alpha Theta Honor Society
  • Received Board of Trustee Scholarship to Auburn University
  • Graduated Cum Laude at Auburn University, Was chosen out of select group of Alabama college students to work with the University of Alabama in Birmingham and Huntsville Hospital Rural Healthcare Program
Additional Information
  • Licensed Nursing Home Administrator by the Alabama Board of Examiners of Nursing Home Administrators, March 2017
  • Licensed by the National Council of Certified Dementia Practioners
  • Member of North Alabama Healthcare Coalition
  • Risk Management Training
  • Life Safety Guidelines Training
  • Emergency Preparedness Training
  • Medicare/Medicaid Training
  • MDS Training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Life University
  • Life University
  • Auburn University

Job Titles Held:

  • OSHA Specialist/Logistics Manager
  • Director of Operations
  • Director of Ancillary Operations
  • Director of Therapy Services

Degrees

  • Doctor of Chiropractic Science
  • Bachelor of Science Degree
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: