Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Relationship-builder and systems thinker with expertise and interest in: alternative dispute resolution and organizational change through conflict resolution systems and outreach. Thirteen years of experience and academic study in conflict navigation, customer service and administration through policy and procedure. My focus is to drive practical solutions to conflicts within any organization by offering a collaborative approach to compliant management, policies and procedures, thereby enhancing a healthy and profitable work culture.

  • Conflict resolution
  • Corporate leadership
  • Organizational development
  • Mediation
  • Compliance & policy
  • Organizational strategy conveyance
Work History
Organizational Ombudsman, 11/2018 - 05/2020
The Bank Of New York Mellon Wilmington, NC,
  • Managed internal marketing platforms for Dispute Resolution Program and Ombuds Office team resulting in increase of Program participant count by 22% within one year
  • Resolved complex medical regulatory dispute by negotiations with the Texas Board of Insurance resulting in cost savings of $86,000 to former employee
  • Provided frequent recommendations to legal counsel, executive leadership and operational stakeholders with appropriate insight and action plan to promote diversity and inclusion strategies to policy, and operational decisions
  • Delivered feedback analysis reporting to Ombuds office team on social media, and industry trends
  • Conducted qualitative analysis and research on high conflict areas within product service groups to identify trends and patterns that enhance conflict resolution and organizational efficiency
  • Drafted Annual Ombuds Office report for systemic Dispute Resolution Program metric and data collection identifying high conflict trends within the Company
  • Provided workplace training to company employees on Difficult Conversations, Mindful Practices and Effective Conflict Management
  • Served as organizational Ombuds to constituents of the Company and community facilitating peaceful resolutions to disputes under the core principals and standards of the International Ombuds Association (IOA)
  • Resolved systemic conflicts through mediation, coaching and negotiations to provide mutually beneficial agreements between parties
  • Resolved policy-oriented problems, improved operations and provided exceptional support to executive leadership
  • Drove operational improvements for Dispute Resolution Program which resulted in savings and improved profit margins
Client Service Analyst, 07/2014 - 08/2016
Arena Investors Lp New York, NY,
  • Utilized the dimensions of diversity to enhance client-advisor relationship by conducting community outreach and marketing platforms resulting in the overall increase of minority clientele by 65%.Enhanced team asset management amount by $24M from the addition of comprehensive partnerships with ultra-net worth clientele
  • Liaised with clients, management and sales team to better understand customer needs and recommend appropriate solutions
  • Provided frequent, honest coaching and feedback to team members resulting in strategy and plans for developmental growth namely in diversity & inclusion matters
  • Provided innovative ideas to continually build metric management, change facilitation, problem solving and results oriented skill sets into operating business practices
  • Led training and development programs for effective cross cultural engagement methodologies
  • Drafted quarterly reports for company organizational engagement levels
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
Compliance Manager, 05/2011 - 07/2014
Atlas Airlines City, STATE,
  • Provided oversight, supervision and adherence to all first-level policies and procedures complaints
  • Advised Executive leaders of regulatory risks in business processed and provided recommendations for improvement
  • Ensured consistency in planning, quality control, quality insurance and quality improvement by providing supervision to 300 flight attendants
  • Evaluated compliance-related cabin service policies and procedures throughout the company by monthly compliance check reports
  • Provided improvement plans, and recommendations through assessment reporting, and Annual Atlas Air Compliance Summary Report to Executive Team members
  • Drafted written policies and procedures related to compliance activities, and business practices under the guidelines of the Federal Aviation Administration(FAA)
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients
  • Advised Senior Counsel on regulatory risks in business processed and provided recommendations for improvement
  • Liaised with flight crew and mechanics to identify areas of risk (in-flight), workflow and other inefficiencies to provide feedback key stakeholders and members of the Executive team
Graduate Research Fellow, 05/2010 - 12/2010
Houston Police Department City, STATE,
  • Conducted comprehensive qualitative research project, studying Effects of Community Distrust in Policing Due to Routine Racial Profiling in Lower-class Neighborhoods that resulted in internal policy change for HPD patrolmen
  • Worked with Crime Analysis & Command Center Division to coordinate qualitative research
  • Supervised team of four undergraduate students that assisted in research gathering and interviewing
  • Presented data research results to former Police Chief Harold Hurtt and staff providing the Department with recommendations and strategy-based training for patrol officers and community members bridge building
  • Collaborated with the Deputy Director of Public Affairs to create community town hall mediation between Houston Police Department and local clergy and residents
  • Wrote and edited data collection forms and questionnaires for study
Master of Dispute Resolution : , Expected in 2020
Pepperdine School of Law - Straus Institute - Malibu, CA
  • Advanced coursework in Cross-Cultural Conflict, Organizational Conflict and Mediation
M.S. Administration of Justice: , Expected in 12/2010
Texas Southern University - Houston, TX
  • Thesis: Building a Better Community: Community distrust in the Police
Bachelor of Science: Sociology, Expected in 12/2007
The University of New Mexico - Albuquerque, NM
  • Coursework in Social Conflict, Conflict Resolution and Class Conflict
  • Member of Delta Sigma Theta Sorority, Inc
  • International Ombuds Association (IOA)
  • Corporate Organizational Ombuds Roundtable (COOR)
  • Texas Association of Mediators (TAM)

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School Attended

  • Pepperdine School of Law - Straus Institute
  • Texas Southern University
  • The University of New Mexico

Job Titles Held:

  • Organizational Ombudsman
  • Client Service Analyst
  • Compliance Manager
  • Graduate Research Fellow


  • Master of Dispute Resolution
  • M.S. Administration of Justice
  • Bachelor of Science

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