Organizational Development Manager, Product & Process designer
Organizational Development, Human Resources and Financial support sectors.
Strategic leadership across all business lines providing content and development for leaders and front line team members.
Designed and organized development activities in C.R England University and internal LMS.
Outstanding verbal and written communication skills. C-Level support and consultation to develop operational efficiencies and leadership development.
Extensive ability to coach, mentor and evaluate all levels of an organization in personal development, department success and performance management.
Extensive experience in brand marketing, writing procedures relative to processing, technical, credit processes and performance management.
Analytic eye trained to identify key performance metrics, review trends and develop and execute action plans for improvement as a result of auditing procedures and processes.
Organizational Development Manager January 2013 to July 2016C.R. England
Identified gaps in business development developing objectives to achieve a reduction in employee turnover from 220% to 150%.
Holistic LMS Management- Through organizational needs analysis, developed and implemented targeted LMS training curriculum for employee development.
Curriculum participation increased 85% across the entire organization.
Effective Performance Management- Developed a performance management system aimed at providing the necessary tools to promote healthy manager to employee conversations through the fiscal year.
Responsible for training 150 coaches and mentors through the organization.Developed communication material to assist coaching of 5,000+ employees and teams within the company.Engineered base line measurement system used to identify gaps in process across all lines of business.Gaps are then presented to C- level board for process improvement prioritization and budget analysis.Consistent change environment established resulting in an increase of employee satisfaction by 5% per quarter.Developed online web tool providing C Suite leadership visibility to business aligned metrics across all lines of the organization.Oversight of risk management in partnership with all lines of business, compliance and legal teams.Ensuring policies and procedures are followed.Particularly involved with financial partners and payroll teams to re-tool payroll process and policies- contributing to efficient processes and a 14% increase in driver retention during first six months of 2013.Dedicated leader providing professional focus and steering of key initiatives through automation of several process focused teams and retention efforts resulting in an increase of accuracies in multiple lines of business.Directs and Leads online meetings, in person meetings and teleconferences relative to risk management projects.This leadership provides proper steering of initiatives such as handling increased flow of students and medical reviews, after hour support, technology enhancements, payroll and third party vendor relationship management.Evaluates quarterly reporting for all lines of business relative to client and employee feedback.Performance is tracked in tandem with performance improvement plans.Report findings to executive leadership team in addition to strategy for improvement.HR Project Manager- leading and consulting with teams responsible for providing new processes to drive organizational efficiency.
Regional Credit Director January 2010 to January 2012Merrill Lynch Bank of America
Rock-solid curriculum and training of sales support staff nationwide.
Traveled extensively to work with High Net Worth clients and brokers teaching various investment opportunities and processes.
Problem Solver establishing key relationships with regional branch CFO; partnering to identify gaps in sales and implement strategies to exceed location sales goals.
Networked with executive management and regional sales team to develop and execute sales and service strategy, online classroom learning centers and credit field knowledge and compliance documents.
Efforts actively contributed to steady growth of lending portfolios exceeding $26 Billion in outstanding balances.
Management of KPI's and budget.
Purchasing and Supply Chain Manager January 2010
Responsible contract review with oil and gas suppliers, international polymer vendors, and machine processing companies.
Researched various market indicators and developed trend analysis focusing on cost effective purchasing based on contract extension, sales demands and client need.
Vice President January 1998 to January 2010Merrill Lynch Bank of America
Leader of national training campaign responsible for delivery of product service and positioning training of 17,000 financial advisors and 5,000 administrative assistants.
Delivered training in person and coordinated multiple training sessions across the country.
Manager of CRM product development and implementation relative to call center functionality- phone systems support of staff 100+ agents in multiple sites (east and west coast).
Created a startup business credit card quality center.
Designed and implemented training for QA and credit process, assisted in Fraud development.
Selected as primary contact for vendor relations in the card industry and developed compliance policies and procedures based on changing federal regulatory environment.
BACHELOR OF SCIENCE : BUSINESS MANAGEMENTUniversity of Phoenix － Salt Lake City, UtahBUSINESS MANAGEMENT
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Companies Worked For:
Merrill Lynch Bank of America
University of Phoenix
Job Titles Held:
Organizational Development Manager
Regional Credit Director
Purchasing and Supply Chain Manager
BACHELOR OF SCIENCE : BUSINESS MANAGEMENT
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