Enthusiastic Training Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in developing policies and organizational strategies based on data-driven approaches. Excellent reputation for resolving problems and conflict management skills. Data-driven, hardworking and diligent with adaptable and responsive mindset.
Organizational Development Manager – Shortly after going public, department assigned to Human Resources, with new directives such as focus on implementation of new HR systems, company-wide compliance, employee engagement & full course library.
Training & Development Manager – Focus on building out Department, as almost non-existent when I arrived. Doubled team size, to allow coverage for various new assignments and initiatives.
Training/ Brands Manager – Work with exclusive brand executives as main contact on service levels and delivering reports as needed. All while overseeing a small team of trainers and verifications specialists.
Customer Service Representative/Brand Supervisor – Began on key brand, and soon after given lead on exclusive brands, verifications, assisting with training needs and running various reports for management.
In my time working for this once small private company, I was able to grow and was continuously promoted throughout my 7 years.
During my brief time at this call center I began as a Billing Agent for Microsoft until the division moved, then reassigned as Technical Support for AT&T U-verse.
Began my first position at this family owned pizzaria where I proved my work ethic and trustworthiness.
I am a positive thinker who loves organization and efficiency.
I work best in a fast-pasted environment and love new challenges. You will not regret making me a part of your team.
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