LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • SignIn
Member Login
  • LiveCareer
  • Resume Search
  • Organizational Development Manager
Please provide a type of job or location to search!
SEARCH

Organizational Development Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
Stacey
Miller
Professional Summary

Enthusiastic Training Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in developing policies and organizational strategies based on data-driven approaches. Excellent reputation for resolving problems and conflict management skills. Data-driven, hardworking and diligent with adaptable and responsive mindset.

Skills
  • Training
  • Organization
  • Scheduling
  • Human resources support
  • Administrative support
  • MS Office (Word, Intermediate/Advanced Excel, PowerPoint, Visio)
  • Quality Assurance
  • Customer Service
  • Team Building
  • Project Management
Education
Broward CollegeFort Lauderdale, FLGeneral Studies
Academy High SchoolBoca Raton, FLHigh School Diploma
Affiliations
  • Member, Association for Talent & Development (ATD), 2015-2020
Accomplishments
  • Awarded "Utility Player" in 2015?
  • Consistantly promoted up every 2 years.
Hobbies & Joys

Nature

Animals

Swimming

Movies

Work History
Warehouse Goods LLC- Organizational Development Manager
Boca Raton, FL04/2013 - 02/2020

Organizational Development Manager – Shortly after going public, department assigned to Human Resources, with new directives such as focus on implementation of new HR systems, company-wide compliance, employee engagement & full course library.

  • Developed training programs to meet company objectives
  • Planned various brand sponsored events
  • Hosted, planned and oversaw sales brand visits
  • Managed new employee orientation training process
  • Devised and optimized training processes, practices and program initiatives
  • Researched and obtained relevant course materials to achieve training objectives
  • Organized and edited training manuals, multimedia visual aids and other educational materials
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
  • Analyzed effectiveness of training programs and recommended updates
  • Conducted orientation sessions and organized on-the-job training for new-hires
  • Developed tutorials, curricula, instructions, reference materials, tests and more for various types of training courses

Training & Development Manager – Focus on building out Department, as almost non-existent when I arrived. Doubled team size, to allow coverage for various new assignments and initiatives.

  • Implemented and developed customer service training processes
  • Eliminated process gaps by implementing new methods of standardized training
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectives
  • Directly reporting to C.O.O
  • Managed quality assurance program for customer service and sales
  • Collaborating with management to identify company training needs
  • Developed training programs to meet company objectives
  • Planned team-building events and assisted with corporate annual events
  • Developed 1st standard operating procedure template with Chief
  • Officers and oversaw implementation
  • Oversaw development and upkeep of company intranet portal
  • Traveling to other offices for key training needs and initiatives

Training/ Brands Manager – Work with exclusive brand executives as main contact on service levels and delivering reports as needed. All while overseeing a small team of trainers and verifications specialists.

  • Liaise with brand corporate contacts to ensure satisfaction levels are high
  • Review and note all related contract requirements per brand, ensuring adherences to contractual guidelines
  • Reporting directly to CS Manager
  • Worked with C.O.O., IT, and Finance team to ensure proper fulfillment services, operations flowing properly and ensure exceptional customer service
  • Developed training program for new brands and routinely updating for accuracy
  • Managed quality assurance program and increased customer satisfaction percentage
  • Monitor brand specific customer feedback
  • Implemented monthly and annual team bonding events for customer service

Customer Service Representative/Brand Supervisor – Began on key brand, and soon after given lead on exclusive brands, verifications, assisting with training needs and running various reports for management.

  • Investigated and resolved customer inquiries and complaints quickly
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Assist management with oversight of customer service team, including addressing escalated cases, ensuring processes & protocols are followed, training team members when needed and assigning various tasks daily
  • Assist fulfillment, backend order processing and customer service

In my time working for this once small private company, I was able to grow and was continuously promoted throughout my 7 years.

Teleperformance- Customer Service Representative
Boca Raton, FL01/2012 - 01/2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Advanced to tier 2 support level, addressing only escalated cases
  • Answering customer telephone calls promptly to avoid high wait times
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Recorded actions taken, issues resolved and other relevant information to effectively manage customer accounts

During my brief time at this call center I began as a Billing Agent for Microsoft until the division moved, then reassigned as Technical Support for AT&T U-verse.

Brooklyn Boys Pizzeria & Restaurant- Lead Waitress
Boca Raton, FL09/2006 - 01/2012
  • Performed complete opening & closing
  • Managed scheduling for waitress staff
  • Reviewed, Interviewed and hired employees
  • Directly assisting owners with receiving inventory & overseeing daily operations
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers

Began my first position at this family owned pizzaria where I proved my work ethic and trustworthiness.

Additional Information

I am a positive thinker who loves organization and efficiency.

I work best in a fast-pasted environment and love new challenges. You will not regret making me a part of your team.

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Warehouse Goods LLC
  • Teleperformance
  • Brooklyn Boys Pizzeria & Restaurant

School Attended

  • Broward College
  • Academy High School

Job Titles Held:

  • Organizational Development Manager
  • Customer Service Representative
  • Lead Waitress

Degrees

  • General Studies
    High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Organizational-Development-Manager-resume-sample

Organizational Development Manager

C.R. England

Sandy, Utah

Organizational-Development-Manager-resume-sample

Organizational Development Manager

BENTLEY MILLS INC

Anaheim, California

Organizational-Development-Manager-resume-sample

Organizational Development Manager

Crystal Finishing Systems

Mosinee, Wisconsin

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.