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organizational development independent consultant resume example with 10+ years of experience

Jessica Claire
  • , San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Multi-talented Organizational Development leader with over 15 years in business management roles. Passionate about empowering others and improving company cultures. Excellent organizational and time management skills with ability to prioritize and manage multiple tasks. Inquisitive and collaborative leader who can inspire executives and teams toward change. Amicable and resourceful with an energetic "can-do" approach to problem solving. Lean Leader Certified. SHRM-SCP qualified. Multiple HR training certifications to empower employees and improve company cultures. Advanced presentation skills in PowerPoint, Microsoft 365 Suite and online tools for project management and team communications.
Skills
  • Leadership
  • Negotiations
  • Relationship Management
  • Training & Presentations
  • Employee Relations
  • Accounting & Finance
  • Project Management
  • Psychological Assessments
  • Budgeting
  • Team Building
  • Employee Engagement
  • Ethics & Positive Behavior Support
  • Accounting, Marketing
  • Benefits, Meetings
  • Budgets, Office
  • Budget, Negotiations
  • Budgeting, Organizational development
  • Business development, Organizational
  • Change management, Payroll
  • Charts, Policies
  • Controller, Presentations
  • Creative direction, Processes
  • Clientele, Profit
  • Clients, Project Management
  • Client, Quality
  • Customer service, Relationship Management
  • Employee Relations, Reporting
  • ERP, Unique
  • Executive Management, Vision
  • Finance, Website
  • Financial, Written
  • Functional
  • Government
  • Hiring
  • HR
  • Team Building
  • Leadership
  • Legal
  • Director
  • Managing
Work History
Organizational Development - Independent Consultant, 09/2010 - Current
Agendia Irvine, CA,
  • Tailors business objectives to address each client’s unique challenge.
  • Investigates, maps, and finds solutions for every-day and complex business problems.
  • Creatively presents project scopes and recommendations to executives, proposing strategies, implementations, timelines, budgets, and milestones.
  • Ongoing expertise in non-profit and for-profit start-ups.
  • Interprets policy, federal, state and industry standards, makes recommendations to satisfy legal requirements and organizational goals.
  • Coaches teams and fosters cross-functional communication on change management and value driven projects, resulting in improved office culture and overall efficiencies.
  • Has saved clients over $175,000 and improved revenues up to 50% through financial reviews and organizational process mapping.
  • Consistently provides value for clients within 3 weeks of hiring.
  • Follows up and provides support long after projects are complete, resulting in continued company growth and repeat clientele.
Corporate Controller, 04/2019 - 07/2020
Southern Nevada Health District Las Vegas, NV,
  • Start-up organizational leader, utilizing multiple skills and expertise above and beyond typical Controller duties.
  • Provided vision and creation of value driven systems in HR, finance, and operations.
  • Advised CEO and Board of Directors with reports and recommendations for plans of action on business development and operational efficiencies.
  • Conducted onboarding and terminations, provided transparent communications to staff, resulting in retention of valuable employees.
  • Administered and trained staff on benefits and payroll programs, compliance, and government reporting.
  • Reduced expenses by 32% analyzing benefit plans, compensation policies and implementing new PEO program.
  • Trained staff and coached on managing relationships.
  • Eliminated costly discrepancies in recordkeeping by creating new ERP and collaborative online systems.
  • Developed new revenue streams, built Amazon brand and fulfillment programs.
  • Created and integrated WordPress website and online apps.
  • Managed social media team and provided creative direction, budgets, and oversight of marketing projects.
  • Ensured transparent communications to employees during and after company closure due to COVID impact.
Chief Operations Officer, 09/2016 - 07/2017
Advantage Behavioral Health Systems City, STATE,
  • Organizational leader of change management in large behavioral healthcare system with 10 clinics, 500+employees and budget of $25+ million.
  • Recruited from previous employer to remedy failed transition from "grant in aid" budget to "fee for services" (value driven) model.
  • Investigated and mapped operational processes to remedy failed claims and excessive patient wait times within 3 weeks of hiring.
  • Hired, trained, and supervised Executive Management Teams.
  • Conducted daily meetings and extensive staff interviews, administered assessments, garnering valuable information for change.
  • Negotiated first "shared employee" arrangement with a competitor to obtain specialized talent.
  • Created new job descriptions, organizational development plan and company charts.
  • Spearheaded new Care Management Dept.
  • Significantly increasing patient care, operational improvement, and revenues.
  • Lead reduction in force plan (RIF) notably, re-hiring all employees into new jobs with promotional opportunities.
  • Developed online training and communication systems, ensuring future compliance and accountability.
  • Trained, coached, and mentored staff to support smooth adoption of new procedures, resulting in client service deliveries worth over $25 million through efficient coordination of daily operations.
  • Met KPI's for 1st time, reduced waste, improved quality of care for clients and staff morale.
Health, Safety and Client Rights Officer, 02/2016 - 09/2016
Avita Community Partners City, STATE,
  • Gained certifications and provided in person and online training for up to 350 employees in multiple locations.
  • Handled all customer service of daily corporate and client rights complaints, tracked, investigated, and remedied inquiries and concerns.
  • Conducted formal written incident investigations and recommendation reports for internal and external stakeholders.
  • Maintained up to date knowledge of industry standards and provided recommendations to Executive teams.
  • Worked closely with HR Director on employee relations.
Education
MBA: Business Management, Expected in 2001
-
Brenau University - Gainesville, Ga.
GPA:
Status -
Bachelor of Science: Psychology, Expected in 1997
-
Brenau Women's College - Gainesville, Ga.
GPA:
Status -
Work History
Organizational Development - Independent Consultant, 09/2010 - Current
Patriot Promotions, LLC. DBA: Advanced Outsourcing Solutions Cumming, GA.
  • Tailors business objectives to address each client’s unique challenge.
  • Investigates, maps, and finds solutions for every-day and complex business problems.
  • Creatively presents project scopes and recommendations to executives, proposing strategies, implementations, timelines, budgets, and milestones.
  • Ongoing expertise in non-profit and for-profit start-ups.
  • Interprets policy, federal, state and industry standards, makes recommendations to satisfy legal requirements and organizational goals.
  • Coaches teams and fosters cross-functional communication on change management and value driven projects, resulting in improved office culture and overall efficiencies.
  • Has saved clients over $175,000 and improved revenues up to 50% through financial reviews and organizational process mapping.
  • Consistently provides value for clients within 3 weeks of hiring.
  • Follows up and provides support long after projects are complete, resulting in continued company growth and repeat clientele.
Corporate Controller, 04/2019 - 07/2020
Gant Medical Inc Alpharetta, GA
  • Start-up organizational leader, utilizing multiple skills and expertise above and beyond typical Controller duties.
  • Provided vision and creation of value driven systems in HR, finance, and operations.
  • Advised CEO and Board of Directors with reports and recommendations for plans of action on business development and operational efficiencies.
  • Conducted onboarding and terminations, provided transparent communications to staff, resulting in retention of valuable employees.
  • Administered and trained staff on benefits and payroll programs, compliance, and government reporting.
  • Reduced expenses by 32% analyzing benefit plans, compensation policies and implementing new PEO program.
  • Trained staff and coached on managing relationships.
  • Eliminated costly discrepancies in recordkeeping by creating new ERP and collaborative online systems.
  • Developed new revenue streams, built Amazon brand and fulfillment programs.
  • Created and integrated WordPress website and online apps.
  • Managed social media team and provided creative direction, budgets, and oversight of marketing projects.
  • Ensured transparent communications to employees during and after company closure due to COVID impact.
Chief Operations Officer, 09/2016 - 07/2017
Advantage Behavioral Health Systems Athens, GA
  • Organizational leader of change management in large behavioral healthcare system with 10 clinics, 500+employees and budget of $25+ million.
  • Recruited from previous employer to remedy failed transition from "grant in aid" budget to "fee for services" (value driven) model.
  • Investigated and mapped operational processes to remedy failed claims and excessive patient wait times within 3 weeks of hiring.
  • Hired, trained, and supervised Executive Management Teams.
  • Conducted daily meetings and extensive staff interviews, administered assessments, garnering valuable information for change.
  • Negotiated first "shared employee" arrangement with a competitor to obtain specialized talent.
  • Created new job descriptions, organizational development plan and company charts.
  • Spearheaded new Care Management Dept.
  • Significantly increasing patient care, operational improvement, and revenues.
  • Lead reduction in force plan (RIF) notably, re-hiring all employees into new jobs with promotional opportunities.
  • Developed online training and communication systems, ensuring future compliance and accountability.
  • Trained, coached, and mentored staff to support smooth adoption of new procedures, resulting in client service deliveries worth over $25 million through efficient coordination of daily operations.
  • Met KPI's for 1st time, reduced waste, improved quality of care for clients and staff morale.
Health, Safety and Client Rights Officer, 02/2016 - 09/2016
Avita Community Partners Flowery Branch, GA
  • Gained certifications and provided in person and online training for up to 350 employees in multiple locations.
  • Handled all customer service of daily corporate and client rights complaints, tracked, investigated, and remedied inquiries and concerns.
  • Conducted formal written incident investigations and recommendation reports for internal and external stakeholders.
  • Maintained up to date knowledge of industry standards and provided recommendations to Executive teams.
  • Worked closely with HR Director on employee relations.
Skills
  • Leadership
  • Negotiations
  • Relationship Management
  • Training & Presentations
  • Employee Relations
  • Accounting & Finance
  • Project Management
  • Psychological Assessments
  • Budgeting
  • Team Building
  • Employee Engagement
  • Ethics & Positive Behavior Support,
  • Accounting, benefits, budgets, budget, Budgeting, business development, change management, charts, Controller, creative direction, clientele, clients, client, customer service, Employee Relations, ERP, Executive Management, Finance, financial, functional, government, hiring, HR, Team Building, Leadership, legal, Director, managing, marketing, meetings, office, Negotiations, organizational development, Organizational, payroll, policies, Presentations, processes, profit, Project Management, quality, Relationship Management, reporting, unique, vision, website, written
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    Resume Overview

    School Attended

    • Brenau University
    • Brenau Women's College

    Job Titles Held:

    • Organizational Development - Independent Consultant
    • Corporate Controller
    • Chief Operations Officer
    • Health, Safety and Client Rights Officer

    Degrees

    • MBA
    • Bachelor of Science

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