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Order Services Specialist Resume Example

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ORDER SERVICES SPECIALIST
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Skills
  • Microsoft (Word, Excel, Outlook), Adobe PDF and SAP
  • Excellent communication skills
  • Good customer service skills
  • Ability to work with cross functional teams.
  • Certified Production and Inventory Management credential pending
  • Administrative support
  • Adobe
  • Clerical
  • Excellent communication
  • Customer service skills
  • Delivery
  • Documentation
  • EDI
  • Filing
  • Functional
  • Inventory Management
  • Inventory
  • Legal
  • Logistics
  • Excel
  • Mail
  • Outlook
  • Word
  • Organizational
  • PDF
  • Personnel
  • Reporting
  • SAP
  • Shipping
  • Specification
  • Phone
  • Workflow
  • Cross-functional collaboration
  • Quality assurance controls
  • Project management abilities
  • Data evaluation
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Product organization
  • Schedule mastery
  • Customer relations
  • Shipping and receiving understanding
  • Business development understanding
  • Office equipment proficiency
Experience
Company Name | City, StateOrder Services Specialist10/2017 - Current
  • Facilitate the distribution of goods to ensure the fulfillment of purchase orders Selected Contributions:.
  • Process EDI and manual orders via SAP.
  • Ensure all orders meet specification for shipping.
  • Coordinate with distribution centers, plants and carriers for status update on inbounds and outbounds of shipments to ensure on time delivery of orders.
  • Respond to customer inquiries; handling complaints in a prompt, courteous and effective manner.
  • Coordinate with appropriate personnel for returns.
  • Prepare Customs Documentation for export orders.
  • Ensure Standard Operating Procedures are kept up-to-date for cross training purposes.
Company Name | City, StateOffice Assistant07/2014 - 12/2014
  • Supported various operational functions through detailed, organized, and customer-focused clerical performance.
  • Selected Contributions: Organized and maintained accurate filing system of various records.
  • Utilized excel to maintain up-to-date records and reporting.
  • Managed incoming mail and phone calls creating a positive customer experience and proper and timely documentation and delivery.
Company Name | City, StateAdministrative Support04/2013 - 07/2014
  • Provided administrative support ensuring proficient and organized operational value in alignment with organizational goals.
  • Selected Contributions: Oversaw logistics of inventory for title opinion incoming from various resources as well as created and executed lease documents encompassing the definition of legal description, related wells, and related agreement.
  • Decreased backlog of critical documents through efficient workflow and timely handling.
  • Applied knowledge of Quorum to provide time-sensitive solutions of request to convert documents.
Company Name | City, StateData Clerk 204/2012 - 02/2013
  • Assisted in the management of data ensuring adequate updating and uploading into Pro Steward and Live Link in support of overall operational performance.
  • Selected Contributions: Cleaned significant data backlog by successfully entering 400+ data sources daily until project was complete.
  • Collaborated cross-departmentally on the completion of necessary information for data uploads.
Education and Training
DeVry University | City, StateBachelor of Science in Business Management, Global Supply Chain Management2017
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Resume Overview

School Attended

  • DeVry University

Job Titles Held:

  • Order Services Specialist
  • Office Assistant
  • Administrative Support
  • Data Clerk 2

Degrees

  • Bachelor of Science in Business Management, Global Supply Chain Management

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