Order Services Specialist Resume Example
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Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction. Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.
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- Facilitate the distribution of goods to ensure the fulfillment of purchase orders Selected Contributions:.
- Process EDI and manual orders via SAP.
- Ensure all orders meet specification for shipping.
- Coordinate with distribution centers, plants and carriers for status update on inbounds and outbounds of shipments to ensure on time delivery of orders.
- Respond to customer inquiries; handling complaints in a prompt, courteous and effective manner.
- Coordinate with appropriate personnel for returns.
- Prepare Customs Documentation for export orders.
- Ensure Standard Operating Procedures are kept up-to-date for cross training purposes.
- Supported various operational functions through detailed, organized, and customer-focused clerical performance.
- Selected Contributions: Organized and maintained accurate filing system of various records.
- Utilized excel to maintain up-to-date records and reporting.
- Managed incoming mail and phone calls creating a positive customer experience and proper and timely documentation and delivery.
- Provided administrative support ensuring proficient and organized operational value in alignment with organizational goals.
- Selected Contributions: Oversaw logistics of inventory for title opinion incoming from various resources as well as created and executed lease documents encompassing the definition of legal description, related wells, and related agreement.
- Decreased backlog of critical documents through efficient workflow and timely handling.
- Applied knowledge of Quorum to provide time-sensitive solutions of request to convert documents.
- Assisted in the management of data ensuring adequate updating and uploading into Pro Steward and Live Link in support of overall operational performance.
- Selected Contributions: Cleaned significant data backlog by successfully entering 400+ data sources daily until project was complete.
- Collaborated cross-departmentally on the completion of necessary information for data uploads.
DeVry University - Houston, TX
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Resume Overview
- DeVry University
- Order Services Specialist
- Office Assistant
- Administrative Support
- Data Clerk 2
- Bachelor of Science
