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order services representative resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.
Highlights
♦ 10+ years of exceptional Customer Service skills ♦ Over 6 years of Administrative experience ♦ Computer Software: Microsoft Word, Power Point, Excel, Outlook, VISIO, SAP, Concur, iBuy, Internet, GuestNet, and JPAS knowledge ♦ Experienced with the handling of PPI (Privacy Act, and HIPPA procedures & policies) ♦ U.S. Army Veteran(Motor Transport Operator, Tax Assistant, Administrative Assistant) ♦ Office machine usage (Fax Machine, Copier, Calculator, Telephone answering-10 line system)
Data collection and analysis
Exceptional organizational skills
Analytical thinker
Citizen engagement
Employee relations
Creative problem solver
Accomplishments
KEE BUSINESS COLLGE (DEAN'S LIST) - NEWPORT NEWS, VA
Experience
01/1 to Current Order Services Representative Arkray Usa, Inc. | Birmingham, AL, Perform detailed analyses of operations, maintenance and repair of the facility involving assigned functional areas and initiates actions to resolve operational problems. Perform analysis of the facility operating requirements for equipment and buildings. Implement policies, standards and procedures relating to the operations of the building, covering alterations and improvements to facility. Implement plans, programs, and budgets regarding facility operations and protective services for Suffolk Facility occupied space. Assist in the negotiations of schedules, work in progress, inspection and review of contractors' General Services Administration (GSA), Procurement. Facility key management and inventory. Prepare progress inspections and status reports relating to the building, air conditioning, elevator service, water, water, sewer, storm drainage, snow removal, concessions, janitorial and cleaning services and supplies, toilet facilities, painting, redecorating, partitioning and alterations, parking, etc. Formulate schedules and coordination of alterations and improvements, maintenance and general building services with the least disruption to the employees. Assist in coordinating the logistics of meetings for program staff and/or managers by scheduling conference rooms, ensuring audiovisual support, making copies of handouts, sending out packets. Preparing and assuring that procurement requests for supplies, materials and services are documented, justified and cleared appropriately. Communicate with vendors to ensure that products and services meet program requirements. Perform a variety of human resource related duties such as preparation of personnel packages and updates, assistance with the recruitment process, assistance with in-and-out processing of staff, and maintenance of updated reports personnel actions. Establish and/or implement new office procedures; receive and refer visitors and incoming calls; manage priorities and daily workflow among actions on administrative and clerical matters required by staff; coordinate with other offices; interact and communicate across all levels of management, staff, and high level officials; collect program or administrative information from staff, and provide research support to staff by providing information from and into a variety of sources; integrate it for reports, presentations, or spreadsheets, using Microsoft Office software: Word, Excel, PowerPoint, Access, Outlook, and SharePoint. Knowledge of planning, estimating, and arranging reservations and reimbursement for hotels and air/ground transportation, reimbursements, interprets assistance-in-kind policy/procedures and federal travel regulations. Knowledge of preparing travel documents for domestic travel, interact with the travel office; and, reconcile travel vouchers. Communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. Input all concerns or suggestions for company follow-up, as well as survey responses. Resubmit any system designated corrections. Complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. Notify supervisor of problems or trends and provide feedback on survey results to the originator. Suggest ideas to improve quality. Transfer calls to appropriate department. Meet department goals of call expectations, productivity and call abandonment rate by effectively handling each customer call.
12/2009 to 06/2011 Receptionist Standardaero | Maryville, TN, Greet visitors and other company officials, and provide timely, courteous and knowledgeable responses to information requests; screen and transfer calls. Schedule and set up for large conferences and meetings. Order supplies/inventory control for the facility. Operate computerized alarm, access control and alarm monitoring equipment. Issue control badges as required; record visitors' arrival and departures. Provide guidance to staff on policy procedures on obtaining security sponsorship for conferences involving foreign/government attendees. Knowledge of the process for submittal of installation determinations regarding visit requests in JPAS.
09/2008 to 04/2009 Office Assistant Rexco Equipment Inc | Iowa City, IA, Answer incoming calls, and or take verbal and written messages and transmit them to exact person/destination. Assist with ordering supplies/inventory control within the office. Present clients with accurate information and other materials in a timely manner. Provide administrative support to office partners and staff as needed. Maintain the incoming/outgoing flow of mail and packages into the office and distribute to appropriate staff. Coordinate maintenance of the front desk reception area equipment, furniture, lighting, and break room appliances, and ensure that the reception & meeting room areas are clean & welcoming.
03/2007 to 04/2008 Customer Service Specialist Prism Health Care Services | Schaumburg, IL, Prepare complex reports for supervisors, ensuring full compliance with agency requirements and tight deadlines. Provide editing remarks for client to correct the advertisement and resubmit for approval. Thoroughly check ad content for quality, grammar, spelling, policy violations, and accuracy. Approve/disapprove online ads for appropriate/inappropriate content. Provide feedback as appropriate to improve ads while utilizing Microsoft software (Excel, Outlook, Word, Adobe Acrobat), and also the internet to carry out the duties of this position.
05/2006 to 08/2007 Consumer Relations Specialist Appfolio | Denver, CO, Prepare correspondences in response to consumer's inquiries and or complaints. Assist irate consumers that call into the call center. Log all customer notes and follow up information accurately from customer call. Locate customer service tickets, schedule repair appointments and evaluate customer complaints, while responding in a timely manner. Process orders for parts that are ordered for the consumer. Gather information for and initiate vendor contract service agreements and implements service orders as needed. Maintain a thorough knowledge of all GE products, services, rates and policies.
01/2006 to 03/2006 Office Assistant Rexco Equipment Inc | Burlington, IA, Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Answer office telephone and give information to callers, take messages, or transfer calls to appropriate individuals. Greet office visitors and handle their inquiries or direct them to the appropriate person based on their needs. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions as needed. Compose, type, and distribute meeting notes, routine correspondence, and reports. Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Education
Expected in 2003 to to Bachelor's | Business Administration, Human Resources UNIVERSITY OF PHEONIX, NEWPORT NEWS, VA GPA:
KEE BUSINESS COLLGE (DEAN'S LIST) - NEWPORT NEWS, VA Medical Administrative Assistant, 2003 (National Honor's Society) UNIVERSITY OF PHEONIX (ONLINE) - PHEONIX, ARIZONA Bachelor's Degree Business Administration with a minor in Human Resources (Credits completed 72) Training & Development
Professional Affiliations
Medical Administrative Assistant, (National Honor's Society)
Presentations
Greet visitors and other company officials, and provide timely, courteous and knowledgeable responses to information requests; screen and transfer calls. Schedule and set up for large conferences and meetings Perform detailed analyses of operations, maintenance and repair of the facility involving assigned functional areas and initiates actions to resolve operational problems. Perform analysis of the facility operating requirements for equipment and buildings. Implement policies, standards and procedures relating to the operations of the building, covering alterations and improvements to facility. Implement plans, programs, and budgets regarding facility operations and protective services for Suffolk Facility occupied space. Assist in the negotiations of schedules, work in progress, inspection and review of contractors' General Services Administration (GSA), Procurement. Facility key management and inventory. Prepare progress inspections and status reports relating to the building, air conditioning, elevator service, water, water, sewer, storm drainage, snow removal, concessions, janitorial and cleaning services and supplies, toilet facilities, painting, redecorating, partitioning and alterations, parking, etc. Formulate schedules and coordination of alterations and improvements, maintenance and general building services with the least disruption to the employees. Assist in coordinating the logistics of meetings for program staff and/or managers by scheduling conference rooms, ensuring audiovisual support, making copies of handouts, sending out packets. Preparing and assuring that procurement requests for supplies, materials and services are documented, justified and cleared appropriately. Communicate with vendors to ensure that products and services meet program requirements. Perform a variety of human resource related duties such as preparation of personnel packages and updates, assistance with the recruitment process, assistance with in-and-out processing of staff, and maintenance of updated reports personnel actions. Establish and/or implement new office procedures; receive and refer visitors and incoming calls; manage priorities and daily workflow among actions on administrative and clerical matters required by staff; coordinate with other offices; interact and communicate across all levels of management, staff, and high level officials; collect program or administrative information from staff, and provide research support to staff by providing information from and into a variety of sources; integrate it for reports, presentations, or spreadsheets, using Microsoft Office software
Skills
Inventory, Access, Excel, Outlook, Word, Incoming Calls, Maintenance, Air Conditioning, Budgets, Clerical, Drainage, Estimating, Gsa, Inspection, Inspections, Logistics, Microsoft Office, Microsoft Sharepoint, Ms Office, Operations, Painting, Powerpoint, Procurement, Progress, Recruitment, Scheduling, Sharepoint, Storm Drainage, Vouchers, Workflow, Receptionist, Customer Service, Retail Sales, Inventory Control, Greet, Access Control, Security, Process Orders, Acrobat, Adobe Acrobat, Ads, Office Assistant, Administrative Support, Clients, Front Desk, Lighting, Ordering, Accounting, Answering, Benefits, Business Management, Capacity Planning, Claims, Clerk, Customer Service Representative, Drafting, Faxing, Forecasting, Hipaa, Hippa, Human Resource Management, Marketing, Microsoft Word, Operations Management, Org Development, Organizational Development, Registrations, Sap, Scanning, Switch Capacity, Trademark, Visio, Satisfaction, Correspondence, Filing, Incoming Mail, Telephone, Administrative Assistant, Human Resources, Training

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Resume Overview

School Attended

  • UNIVERSITY OF PHEONIX

Job Titles Held:

  • Order Services Representative
  • Receptionist
  • Office Assistant
  • Customer Service Specialist
  • Consumer Relations Specialist
  • Office Assistant

Degrees

  • Bachelor's

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