Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable employee highly skilled in operations, organization and efficiency. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices.

  • Light maintenance
  • Route logs
  • Pallet arrangement
  • Product picking
  • Interdepartmental communication
  • Forklift Operation
  • Problem resolution
  • Organization
  • Warehousing functions
  • Shipping and receiving
  • Recordkeeping strengths
  • Shipping procedures understanding
  • Exceptional time management skills
  • Operated Pallet Jack, Standing & Seated Forklift
Work History
01/2020 to Current Order Selector Kroger | Ypsilanti, MI,
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
08/2019 to 03/2020 Service Professional Horizon Services | Claymont, DE,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Assisted 75+ customers in average 24 hrs. by answering questions, responding to inquiries and handling telephone requests.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
07/2018 to 10/2019 CNC Laser Operator Cnh Industrial | Memphis, TN,
  • Properly loaded and unloaded materials in and out of machines.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Moved finished work to correct staging area for disposition.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Loaded and unloaded parts to maintain high level of production.
  • Maintained tight tolerances with design specifications.
  • Maintained excellent attendance record, consistently arriving to work on time.
02/2016 to 01/2018 Server Shift Leader Bd (Becton, Dickinson And Company) | San Diego, CA,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Set and oversaw weekly and special event menu plans.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Greeted and maintained relationships with regular customers.
  • Managed food resources, memorized orders and coordinated service in 81- table restaurant.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Expected in 06/2011 High School Diploma | Bend Senior High School, Bend, OR GPA:
Expected in 08/2013 Associate of Arts | Audio Engineering Conservatory of Recording Arts And Sciences, Tempe, AZ GPA:
  • Awarded Master Pro Tools Certification
  • Awarded Live Sound Production Certification
  • Awarded Sound Location and Troubleshooting Certification
  • Graduated with 3.93 GPA

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School Attended

  • Bend Senior High School
  • Conservatory of Recording Arts And Sciences

Job Titles Held:

  • Order Selector
  • Service Professional
  • CNC Laser Operator
  • Server Shift Leader


  • High School Diploma
  • Associate of Arts

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