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Order Processor Medicare Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Hardworking Customer Service Representative with 9 years of experience . Trained in project and time management with extensive knowledge of Customer service skills and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
  • Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 9 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
  • Well-qualified call center customer serivce representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals .
  • Passionate about promoting lasting customer satisfaction by delivering top-notch service .
  • Grasps company initiatives quickly , achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities.
Skills
  • Medicare and Medicaid knowledge
  • Data entry skills
  • Payment collection
  • Quality assurance
  • Conflict resolution
  • Team building
  • Problem resolution
  • Network development
  • Scheduling understanding
  • Point-of-sale orders
  • Sales expertise
  • Product promotions
  • Revenue Generation
  • Order processing
  • Credit card processing
  • Technical Support
  • Good listening skills
  • Medical terminology knowledge
  • Creative problem solving
Work History
Order Processor ( Medicare & Medicaid ) , 09/2017 to Current
Direct Traffic SolutionsBoca Raton, FL,
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed team communications and information for ongoing meetings
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Managed over 40 customers per day
Customer Sales Representative, 10/2013 to 03/2018
Lg ElectronicsLincolnshire, IL,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals
  • Contacted potential customers to capitalize on sales opportunities
  • Assisted call-in customers with questions and orders
  • Brought in more than $10,000 in new sales each week by leveraging successful sales techniques to build relationships and convert prospects into paying customers
  • Emphasized product specifications to meet customer needs
  • Helped 40 customers every day ame] by approaching conversations with positive attitude and dedication to patient satisfactory
  • Maintained customer accounts and relationships
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Educated customers on promotions to enhance sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Verified delivery schedules and processes
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Technical Support Representative, 05/2011 to 10/2017
Road Runner SportsKing Of Prussia, PA,
  • Monitored systems in operation and input commands to troubleshoot areas such as Home appliances and electronics and garden tools
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Engaged end-users and answered questions via email, phone, website live chat and in forums
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
  • Conducted in-depth product and issue resolution research to address customer concerns
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Processed over 200 support requests received over for technical assistance on wide range of issues related to appliannces and electornic's
Retail Sales Associate, 04/2010 to 05/2011
WalmartCity, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Education
High School Diploma: , Expected in 05/2010
Southwest High School - San Antonio, TX
GPA:
Associate of Applied Science: Surgical Technology, Expected in 08/2013
Concorde Career College - San Antonio,
GPA:
Additional Information

Contact information

Cell Phone number : 210-385-7086

Email is teal.a@yahoo.com

Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

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Resume Overview

School Attended
  • Southwest High School
  • Concorde Career College
Job Titles Held:
  • Order Processor ( Medicare & Medicaid )
  • Customer Sales Representative
  • Technical Support Representative
  • Retail Sales Associate
Degrees
  • High School Diploma
  • Associate of Applied Science

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