order processor customer service specialist resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Customer Service and Assistance
Responding to Difficult Customers
Building Customer Trust and Loyalty
Upselling Products and Services
Efficient and Detail-Oriented
Cash Register Operations
Customer Order Management
Courteous with Strong Service Mindset
Needs Assessment
Upbeat and Positive Personality
Data Entry and Maintenance
Order and Refund Processing
Customer Data Confidentiality
Issue and Complaint Resolution
High-Volume Call Environments
Ability to Work Independently
Computer Proficiency
Customer Information Databases
Establishing and Maintaining Customer Relationships
Patient and Empathetic
Reading Comprehension
Cultural Awareness
Team-Oriented and Cooperative
Cash Counting
Administrative and Office Support
Call Volume and Quality Metrics
Inbound and Outbound Calling
Excellent Attention to Detail
Education
T. Wingate Andrews High SchoolHigh Point, NC, Expected in 06/2018 ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR Certification
CNA Certification
Child Development Certificate
Work History
Encompass Health Corp. - Order Processor/Customer Service Specialist Morgantown, WV, 03/2022 - Current
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Resolved concerns with products or services to help with retention and drive sales.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Read customer orders, work orders, shipping orders
Open requisitions to determine items to be moved, gathered, or distributed.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
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