Hard-working, multi-tasking assistant with outstanding telephone, scheduling and documentation skills. Offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Flexible who excels in a fast-paced environment looking for a position with growth opportunities.Resourceful and accomplished office administrative with extensive office operations and personnel organization expertise.Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Flexible and hardworking with the drive to succeed.
Verified and logged in deadlines for responding to daily inquiries.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Verified that information in the computer system was up-to-date and accurate.Created monthly reports for records, closed terminated records and completed chart audits.Maintained accurate stock records and schedules.Oversaw special orders and after-hours, urgent shipping jobs.Reported inventory balances and cycle counts in both the ERP and WMS systems.Entered data into excel spreadsheets to load and manipulate data and to produce reports.
Worked at a rapid pace to meet tight deadlines.
Handled incoming and outgoing correspondence, including mail, email and faxes.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Recruited, hired, developed and retained retail talent for the company.Processed shipments and maintained organized stock shelves.
Wrote sales slips and sales contracts.Trained in negotiations and time management.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Processed an average of 15 transactions each day in a timely manner.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Resolved guest complaints.Traveled with the manager to take notes and dictation at meetings.Handled incoming and outgoing correspondence, including mail, email and faxes.Checked mail, shopped for groceries and handled bill payments.Screened telephone calls and inquiries and directed them as appropriate.Ran errands, including grocery shopping and picking up dry cleaning. Translator with customers and owners.
Creative Problem Solving
Data entry,filling, email
Multi task management
Telephone skills, Type 50 WPM
Shipping and receiving
Professional and friendly
Bilingual Spanish/ English
Excellent Customer Service
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