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order processor resume example with 12+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hard-working, multi-tasking assistant with outstanding telephone, scheduling and documentation skills. Offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Flexible who excels in a fast-paced environment looking for a position with growth opportunities.Resourceful and accomplished office administrative with extensive office operations and personnel organization expertise.Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Flexible and hardworking with the drive to succeed.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Schedule management
  • Invoice processing
  • Appointment setting
  • Scheduling
  • Reliable and punctual
  • Cash handling
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Delivers exceptional customer service management
  • Strong leader
  • Supervisory skills
  • Inventory systems
  • Type 50 WPM
  • Bi-lingual
Accomplishments

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Scheduling

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Promoted to Manager after 6 months of employment.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Routinely helped as many as 100 customers each day in a high-volume retail outlet.Fielded and processed up to 100 calls per day.
Education
Expected in 2006 to to High School Diploma | Citrus High School, Fontana, CA GPA:
Expected in to to Associate of Science | Child Development , Visalia, CA GPA:
Child Development
Experience
2013 to Current Order processor Gaia Herbs | Brevard, NC,

Verified and logged in deadlines for responding to daily inquiries.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Verified that information in the computer system was up-to-date and accurate.Created monthly reports for records, closed terminated records and completed chart audits.Maintained accurate stock records and schedules.Oversaw special orders and after-hours, urgent shipping jobs.Reported inventory balances and cycle counts in both the ERP and WMS systems.Entered data into excel spreadsheets to load and manipulate data and to produce reports.

Worked at a rapid pace to meet tight deadlines.

07/2013 to 10/2014 Manager The Hertz Corporation | Southfield, MI,
  • Oversaw daily office operations for staff of 18 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Complied annual recommendations for end of fiscal year budgets.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Hire and train new staff members Open and close procedures for store Make daily deposits and count registers .

Handled incoming and outgoing correspondence, including mail, email and faxes.Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Recruited, hired, developed and retained retail talent for the company.Processed shipments and maintained organized stock shelves.

2007 to 02/2011 Personal Assistant Juv Consulting | New York, NY,

Wrote sales slips and sales contracts.Trained in negotiations and time management.Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Processed an average of 15 transactions each day in a timely manner.Answered customers’ questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Resolved guest complaints.Traveled with the manager to take notes and dictation at meetings.Handled incoming and outgoing correspondence, including mail, email and faxes.Checked mail, shopped for groceries and handled bill payments.Screened telephone calls and inquiries and directed them as appropriate.Ran errands, including grocery shopping and picking up dry cleaning. Translator with customers and owners.

Skills

Creative Problem Solving

Critical thinking

Data collection

Data entry,filling, email

Multi task management

Scheduling, Spreadsheets

Telephone skills, Type 50 WPM

Cash handling

Shipping and receiving

Professional and friendly

Bilingual Spanish/ English

Excellent Customer Service



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Resume Overview

School Attended

  • Citrus High School

Job Titles Held:

  • Order processor
  • Manager
  • Personal Assistant

Degrees

  • High School Diploma
  • Associate of Science

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