Articulate oriented quality focused professional driven to succeed. Highly motivated with an extensive experience and an impressive record of achievements within all facets of administrative and customer relations. Exceptional interpersonal and communication skills with proficiency to promote confidence while building and maintaining strategic client relationship.
Claims appeal procedures
Insurance eligibility verifications
Managing multiple priorities
Professional and mature
Strong problem solver
Advanced MS Office Suite knowledge
Billing and coding
Excellent communication skills
Filing and data archiving
Order Processor January 2012 to January 2016Devon Promotions and Advertising － Detroit, MIVerified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget. Liaised between the creative and the account services team. Produced error-free paperwork and SMART transactions.
Medical Office Administrator January 2008 to CurrentSKBROWN LLC － Detroit, MIDisseminated information to correct department, individual or outside location. Consolidated diverse medical records. Assigned patients to correct diagnosis-related groups. Followed-up with insurance companies and individuals to resolve discrepancies. Maintained complete confidentiality in accordance with organization and legal requirements. Wrote reports, emails, memoranda, letters and releases. Maintained 100% compliance with all hospital and government regulations. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed patient data and medical records. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled patient appointments. Performed full-cycle medical billing in a fast-paced medical billing company.
Membership Secretary/Database Clerk January 2000 to January 2008NAACP － Detroit, MIManaged operations in accordance with budget requirements. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Developed more efficient filing systems and customer database protocols. Directly supported CEO in managing operation work flow. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Created PowerPoint presentations used for business development. Created weekly and monthly reports and presentations. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Addressed questions and concerns from the general public. Maintained up-to-date and accurate program files and records. Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs. Verified that information in the computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Verified and logged in deadlines for responding to daily inquiries. Created employee training materials and procedures to teach in-house workers proper software and hardware protocols. Worked with product designers and product managers to design user interactions in applications. Fixed bugs as they were encountered. Set up equipment for employee use. Answered user inquiries regarding computer software and hardware operation.
Medical Office Specialist, November 2011Kaplan Career Institute － Detroit, MI, USA
High School Diploma : June 1996Osborn High School － Detroit, MI, USA
Accounting, Administrative Support, PhotoShop, ads, PageMaker, art, billing, brochures, clerical, Corel, customer services, Data entry, data processing, databases, Database Management, designing, senior management, fax, fax machine, forms, GoldMine, help desk, Illustrator, Information Technology, insurance, Explorer, Internet Explorer, Maintain inventory, layout, Lotus Notes, mailing, medical terminology, Medisoft, Access, Excel, Microsoft Office Suite, Microsoft Suite, Office, Outlook, Outlook Express, Photo Editor, PowerPoint, Word, office equipment i, prepare patient, payroll, telephone systems, copiers, pricing, printers, Project Planning, QuickBooks, sales, scanners, shipping, switchboard, Phone, troubleshoot, typesetting, WordPerfect