Order Processor resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Sales Operations /Order Management professional with experience of 17 plus years in key accounts and customer relationship Management . Successful manager of multiple and diverse responsibilities .

  • Account management
  • Product management
  • Order Management
  • Sales Operations Management
  • Sales & customer service coordination
  • IT retail sales
  • Proficiency in SAP , Oracle & forecasting tool Demantra
  • Sales reports
  • Spread sheets
  • Microsoft office
  • Administrative Tasks
  • Graphic applications
Order Processor, 06/2022 to Current
Lamps PlusSan Francisco, CA,
  • Responsible for receiving and processing incoming work orders, maintaining records and
    compiling reports. Gather and translate all necessary customer and internal data to develop
    accurate and detailed orders that support successful installation. Work in conjunction with
    branches, customers, and other internal teams to ensure orders are completed in a timely
  • Performs accurate and timely entry of customer selection into order processing system.
    Calculates and enters initial pricing at the time of order creation.
    • Identifies and escalates gaps in company and customer ordering information with
    appropriate level of urgency. Researches shortages and provides accurate details of all
    shortage issues.
    • Monitors orders using system reports and communicates progress to leadership.
    • Proactively communicates to resolve discrepancies in up-front data to ensure accurate
    and timely order entry.
    • Monitors and tracks customer orders to meet material lead times and ensure on-time
    • Maintains customer rituals regarding selection, billing back-up and order
    • Interacts with internal and external customers daily through clear and concise written
    and oral communication.
Sr. Sales Operations Account Manager, 05/2010 to 09/2017
1-800-Flowers.Com, Inc.Austin, TX,
  • Interfaced with the assigned customers to handle all Pre and Post sales support functions with a focus on supporting the maintenance of revenue generating activities associated with these accounts
  • Account responsibility included multiple sales channels and required the ability to execute multiple business processes, coordination of cross- functional resolution of customer and sales related issues
  • Assigned accounts included company's major strategic OEMs (Eg : HP , Dell , Lenovo etc)
  • Duties and Responsibilities handled : customer profile set up in the data base system which included working with necessary internal contacts , internal approvals and setting up in the
  • ERP
  • Manage customer orders , respond to customer inquiries regarding product shipments , product information and availability , pricing , product transition , rebates , claims and credit issues
  • Coordinate with supply team on the allocations and customer forecasts
  • Negotiate and manage customer product accommodations - inventory turns and swaps
  • Manage customer inventory and POS weekly reports
  • Maintain collaborative working relationship with sales teams to insure seamless support for mutually assigned accounts and segments
  • Actively participated in new hire training
  • Responsible for the daily SLA checks of the team members and communicate the team members on the SLA check results .
Product Coordinator, 03/2008 to 05/2010
Allied Universal SecurityThornton, CO,
  • Redington Gulf is one of the leading IT distributors in the Middle East and
  • Africa
  • Duties and Responsibilities handled:
  • Communicate with vendors / suppliers & preparing weekly reports as required by the suppliers
  • Follow-up with the vendor for the credit notes, MAF, PRM and other activities
  • Work with inventory control on product issues and handle inquiries
  • Write reports, assist in preparing presentations
  • Provide input to the Product Manager regarding critical vendor program decisions
  • Coordination in all aspect of product development and maintaining the updated product information in the server
  • Maintain all assigned product and vendor files including price changes, material changes etc in the business system and hard copies of all related active, inactive and completed projects.
Sales Coordinator, 08/2006 to 02/2008
Alarm.ComSan Diego, CA,
  • Kobian is the owner of the Mercury brand of computer components, peripherals and Lifestyle Products
  • Kobian also offers IT Distribution and PC wholesale of major brands
  • Duties and Responsibilities handled :
  • Regular follow-ups with customers for orders & coordination between execution and delivery team
  • The responsibility entails coordination in business promotion, institutional sales, handling key accounts
  • Developing and maintaining close relationship with the customers, to ensure that their requirements are met up to their fullest satisfaction
  • Handling customer services, preparing quotations, bids and offers, sales presentations, order processing, etc
  • Coordinating with the principal companies for stock and shipment status, new promos and execution
  • Close co-ordination with the accounts for credit status, invoicing & payment outstanding and follow- up with the customer accordingly.
Inside Sales Executive, 08/2001 to 01/2006
  • Digital Systems deals in Computer components and Peripherals which is based in, Duties and Responsibilities handled
  • Responsible for generating business / revenues and managing revenue growth
  • Local vendor management, Inventory management and its control ensuring product non- aging
  • Developing and maintaining close relationship with the customers, to ensure that their requirements are met up to their fullest satisfaction
  • Maintaining a breadth of interaction with all dedicated accounts
  • Preparing quotations, bids, offers, sales presentations etc.
Education and Training
: GRAPHIC DESIGN AND 3D ANIMATION, Expected in 09/2001
Bachelor of Arts: English Language and Literature, Expected in 05/2000
Full Professional
Native/ Bilingual
  • Recognized as Employee of the year in 2009 for outstanding performance and team contributions. (Company Redington Gulf )
  • Promoted from Account Manager 2 to Sr. Sales Operations Account Manager (Company Western Digital)

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School Attended


Job Titles Held:

  • Order Processor
  • Sr. Sales Operations Account Manager
  • Product Coordinator
  • Sales Coordinator
  • Inside Sales Executive


  • Bachelor of Arts

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