Order Processor resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Sales Operations /Order Management professional with experience of 17 plus years in key accounts and customer relationship Management . Successful manager of multiple and diverse responsibilities .
Skills
Account management
Product management
Order Management
Sales Operations Management
Sales & customer service coordination
IT retail sales
Proficiency in SAP , Oracle & forecasting tool Demantra
Sales reports
Spread sheets
Microsoft office
Administrative Tasks
Graphic applications
Experience
Order Processor, 06/2022 to Current Lamps Plus – San Francisco, CA,
Responsible for receiving and processing incoming work orders, maintaining records and
compiling reports. Gather and translate all necessary customer and internal data to develop
accurate and detailed orders that support successful installation. Work in conjunction with
branches, customers, and other internal teams to ensure orders are completed in a timely
manner.
Performs accurate and timely entry of customer selection into order processing system.
Calculates and enters initial pricing at the time of order creation.
• Identifies and escalates gaps in company and customer ordering information with
appropriate level of urgency. Researches shortages and provides accurate details of all
shortage issues.
• Monitors orders using system reports and communicates progress to leadership.
• Proactively communicates to resolve discrepancies in up-front data to ensure accurate
and timely order entry.
• Monitors and tracks customer orders to meet material lead times and ensure on-time
delivery.
• Maintains customer rituals regarding selection, billing back-up and order
acknowledgments.
• Interacts with internal and external customers daily through clear and concise written
and oral communication.
Sr. Sales Operations Account Manager, 05/2010 to 09/2017 1-800-Flowers.Com, Inc. – Austin, TX,
Interfaced with the assigned customers to handle all Pre and Post sales support functions with a focus on supporting the maintenance of revenue generating activities associated with these accounts
Account responsibility included multiple sales channels and required the ability to execute multiple business processes, coordination of cross- functional resolution of customer and sales related issues
Assigned accounts included company's major strategic OEMs (Eg : HP , Dell , Lenovo etc)
Duties and Responsibilities handled : customer profile set up in the data base system which included working with necessary internal contacts , internal approvals and setting up in the
ERP
Manage customer orders , respond to customer inquiries regarding product shipments , product information and availability , pricing , product transition , rebates , claims and credit issues
Coordinate with supply team on the allocations and customer forecasts
Negotiate and manage customer product accommodations - inventory turns and swaps
Manage customer inventory and POS weekly reports
Maintain collaborative working relationship with sales teams to insure seamless support for mutually assigned accounts and segments
Actively participated in new hire training
Responsible for the daily SLA checks of the team members and communicate the team members on the SLA check results .
Redington Gulf is one of the leading IT distributors in the Middle East and
Africa
Duties and Responsibilities handled:
Communicate with vendors / suppliers & preparing weekly reports as
required by the suppliers
Follow-up with the vendor for the credit notes, MAF, PRM and other
activities
Work with inventory control on product issues and handle inquiries
Write reports, assist in preparing presentations
Provide input to the Product Manager regarding critical vendor program
decisions
Coordination in all aspect of product development and maintaining the
updated product information in the server
Maintain all assigned product and vendor files including price changes,
material changes etc in the business system and hard copies of all related
active, inactive and completed projects.
Sales Coordinator, 08/2006 to 02/2008 Alarm.Com – San Diego, CA,
Kobian is the owner of the Mercury brand of computer components,
peripherals and Lifestyle Products
Kobian also offers IT Distribution and PC
wholesale of major brands
Duties and Responsibilities handled :
Regular follow-ups with customers for orders & coordination between
execution and delivery team
The responsibility entails coordination in business promotion, institutional
sales, handling key accounts
Developing and maintaining close relationship with the customers, to
ensure that their requirements are met up to their fullest satisfaction
Handling customer services, preparing quotations, bids and offers, sales
presentations, order processing, etc
Coordinating with the principal companies for stock and shipment status,
new promos and execution
Close co-ordination with the accounts for credit status, invoicing &
payment outstanding and follow- up with the customer accordingly.
Inside Sales Executive, 08/2001 to 01/2006 DIGITAL SYSTEMS – City, STATE,
Digital Systems deals in Computer components and Peripherals which is
based in, Duties and Responsibilities handled
Responsible for generating business / revenues and managing revenue
growth
Local vendor management, Inventory management and its control ensuring
product non- aging
Developing and maintaining close relationship with the customers, to
ensure that their requirements are met up to their fullest satisfaction
Maintaining a breadth of interaction with all dedicated accounts
Preparing quotations, bids, offers, sales presentations etc.
Education and Training
: GRAPHIC DESIGN AND 3D ANIMATION, Expected in 09/2001 AMRITA INSTITUTE OF COMPUTER TECHNOLOGY - KOCHI , INDIA, GPA:
Bachelor of Arts: English Language and Literature, Expected in 05/2000 MAHATHMA GANDHI UNIVERSITY - KERALA, GPA:
Languages
English:
Full Professional
Negotiated:
Malayalam:
Native/ Bilingual
Negotiated:
Hindi:
Professional
Negotiated:
Tamil:
Professional
Negotiated:
Accomplishments
Recognized as Employee of the year in 2009 for outstanding performance and team contributions. (Company Redington Gulf )
Promoted from Account Manager 2 to Sr. Sales Operations Account Manager (Company Western Digital)
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