Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Order Management Specialist with more than 8 years of experience with the last 7 years being with the Kohl’s Team. Excellent organizational and communication skills. Meticulous when reviewing and entering orders. Proactive always looking for a solution to the problem.

  • Data entry
  • Shipment processing
  • Releasing orders
  • Verifying shipments
  • Multitasking
  • Basic math
  • Fluent in Spanish
  • Planning & Organizing
  • Conflict Resolution
  • Microsoft Office
  • Computer Skills
  • Reliable & Trustworthy
  • Good Work Ethic
  • Critical Thinking
  • Problem Resolution
  • Flexibility
  • Creativity
  • Attention to detail
  • Responsibility
  • EDI (Electronic Data Interchange)
  • AS400
  • Routing
  • Project management
  • Administrative
  • Zoom
  • Teams
02/2014 to Current Order Management Specialist Carlisle Companies Inc. | Kansas City, MO,
  • Reviewing orders, comparing the information provided in the BP sheet (Buy Plan) to the information the AM (Account Manager) provided in the worksheet, worksheet with all the order information that was uploaded into UNITY (company system).
  • Creating new styles, orders and cuts in AS400 as well as creating PI (Packing Instructions) in Excel. Uploading all this information into UNITY.
  • Attend weekly meetings to monitor the progress of the order throughout the production and shipping process.
  • Tracked orders and ensured they were submitted to the traffic team on time to meet the customer CXL date and routing deadline.
  • Coordinate with the (AM) account manager when purchase orders need revisions, changes or updates.
  • Run and review the OPEN order report in AS400 to confirm all orders were ship on time and if any orders were not ship, I will reach out to the corresponded departments (Warehouse/Shipping/Traffic) to figure out the reason why.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
08/2012 to 03/2013 Order Processing Clerk Ross Stores, Inc | Alhambra, CA,
  • Monitored stock, maintained company inventory and managed client information in computer databases.
  • Facilitated team communication and adhered to deadlines and quality assurance standards.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Reported incomplete and incorrect orders to supervisors and verified client information.
  • Input order details into computerized systems to track costs and profits.
  • Read and understood pick sheets in order to prepare accurate customer orders.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Prepared invoices, shipping documents and contracts.
  • Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Obtained customer information from phone calls and email communication and entered in into Excel Sheet to update internal records.
03/2012 to 06/2012 Front Desk School Receptionist Watermark Retirement Communities | Shelton, CT,
  • Welcomed students to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Directed visitor security screening before allowing entry.
  • Assisted staff and executives with special projects.
  • Maintained office equipment, scheduling service to repair issues.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Enter and update student information into the system.
  • Filing all student documents.
03/2006 to 03/2011 Administrative Assistant Fortune Fashion Industries | City, STATE,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.
  • Composed correspondence, reports and meeting notes.
  • Answered and routed telephone calls and took messages.
  • Orchestrated innovative and technologically advanced process for communicating with vendors, carriers and customers and upgraded efficiency of both shipping and receiving operations.
  • Automated document tracking and data collection for efficiency.
  • Monitored usages of hours and funds against budget projections.
  • Worked with carrier representatives to handle shipping and delivery needs.
  • Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Education and Training
Expected in 06/1998 High School Diploma | Bell High School, City Of Bell, GPA:

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