Results-driven order management specialist with four years of progressively responsible experience managing order process in support of sales and customers. Technically-advanced and innovative with proven success at implementing new software solutions to streamline operations. Versatile, can-do professional eager to communicate and document flawlessly to exceed company goals.
Skills
Verifying shipments
Releasing orders
Returns processing
Data entry
Invoice preparation
Problem resolution
Friendly, positive attitude
Basic math
People skills
Active listening
AR Aging Reports
Analytical and Critical ThinClaire
Financial Documentation
Account Monitoring
Problem Investigation
Correspondence Sorting and Filing
Payment Processing
Updating Customer Accounts
Customer Relationship Management
Terms Review and Enforcement
Customer Advising and Referral
Attention to Detail
Damage Claims
Pleasant Telephone Demeanor
Organizational Skills
Presentation Skills
Creative Problem Solving
Relationship Building
Time Management
Paperwork Processing
Training and Teaching
Verbal and Written Communication
Microsoft Office
Computer Proficiency
Customer Service
Experience
06/2017 to Current
Order Management SpecialistCarlisle Companies Inc. – Snoqualmie, WA,
Processed orders and entered into Netsuite for tracClaire, maintaining, monitoring and reporting.
Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
Devised and implemented new order management processes to streamline efforts of sales staff and customers.
Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
Provided tracClaire details and resolved problems for customers.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Prepared invoices, shipping documents and contracts.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Verified client information and validated data before creating shipping paperwork and internal documents.
Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
Obtained customer information from phone calls and email communication and entered in into Netsuite to update internal records.
Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
01/2016 to 06/2017
Collections/Accounts Receivable SpecialistPerformance Systems Integration – Seattle, WA,
Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Generated weekly statements for accounts receivable operations.
Coded invoices and other records to maintain organized and accurate records.
Entered, posted and scanned accounts receivable documents into accounting software.
Identified past due accounts and contacted account holders to arrange payment.
Created repayment plans based on account holders' financial status and repayment abilities.
Monitored accounts to identify overdue payments and pursue timely remedies.
Recovered lost revenue by persistently reaching out to customers with past due accounts.
Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
