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Results-driven order management specialist with four years of progressively responsible experience managing order process in support of sales and customers. Technically-advanced and innovative with proven success at implementing new software solutions to streamline operations. Versatile, can-do professional eager to communicate and document flawlessly to exceed company goals.
- Verifying shipments
- Releasing orders
- Returns processing
- Data entry
- Invoice preparation
- Problem resolution
- Friendly, positive attitude
- Basic math
- People skills
- Active listening
- AR Aging Reports
- Analytical and Critical ThinClaire
- Financial Documentation
- Account Monitoring
- Problem Investigation
- Correspondence Sorting and Filing
- Payment Processing
- Updating Customer Accounts
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- Customer Relationship Management
- Terms Review and Enforcement
- Customer Advising and Referral
- Attention to Detail
- Damage Claims
- Pleasant Telephone Demeanor
- Organizational Skills
- Presentation Skills
- Creative Problem Solving
- Relationship Building
- Time Management
- Paperwork Processing
- Training and Teaching
- Verbal and Written Communication
- Microsoft Office
- Computer Proficiency
- Customer Service
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06/2017 to Current Order Management Specialist Carlisle Companies Inc. – Snoqualmie, WA,
- Processed orders and entered into Netsuite for tracClaire, maintaining, monitoring and reporting.
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
- Devised and implemented new order management processes to streamline efforts of sales staff and customers.
- Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
- Provided tracClaire details and resolved problems for customers.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Prepared invoices, shipping documents and contracts.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
- Obtained customer information from phone calls and email communication and entered in into Netsuite to update internal records.
- Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
- Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
01/2016 to 06/2017 Collections/Accounts Receivable Specialist Performance Systems Integration – Seattle, WA,
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Generated weekly statements for accounts receivable operations.
- Coded invoices and other records to maintain organized and accurate records.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Identified past due accounts and contacted account holders to arrange payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
10/2014 to 01/2015 Server Watermark Retirement Communities – Palm Beach Gardens, FL,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checClaire identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Documented food orders and ran items to guest tables in dining room.
Expected in 05/2013 High School Diploma:
Cartersville High School - Cartersville, GA
GPA:
- Become a Great Communicator: Pryor Seminar - 2020
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