Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven order management specialist with four years of progressively responsible experience managing order process in support of sales and customers. Technically-advanced and innovative with proven success at implementing new software solutions to streamline operations. Versatile, can-do professional eager to communicate and document flawlessly to exceed company goals.

  • Verifying shipments
  • Releasing orders
  • Returns processing
  • Data entry
  • Invoice preparation
  • Problem resolution
  • Friendly, positive attitude
  • Basic math
  • People skills
  • Active listening
  • AR Aging Reports
  • Analytical and Critical ThinClaire
  • Financial Documentation
  • Account Monitoring
  • Problem Investigation
  • Correspondence Sorting and Filing
  • Payment Processing
  • Updating Customer Accounts
  • Customer Relationship Management
  • Terms Review and Enforcement
  • Customer Advising and Referral
  • Attention to Detail
  • Damage Claims
  • Pleasant Telephone Demeanor
  • Organizational Skills
  • Presentation Skills
  • Creative Problem Solving
  • Relationship Building
  • Time Management
  • Paperwork Processing
  • Training and Teaching
  • Verbal and Written Communication
  • Microsoft Office
  • Computer Proficiency
  • Customer Service
06/2017 to Current
Order Management Specialist Carlisle Companies Inc. Snoqualmie, WA,
  • Processed orders and entered into Netsuite for tracClaire, maintaining, monitoring and reporting.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
  • Devised and implemented new order management processes to streamline efforts of sales staff and customers.
  • Reviewed and interpreted purchase orders for compliance to contractual agreements, product model numbers and standard terms and conditions of sale.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.
  • Provided tracClaire details and resolved problems for customers.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Prepared invoices, shipping documents and contracts.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Conferred with production, sales, shipping, warehouse and common carrier personnel to expedite and trace shipments.
  • Obtained customer information from phone calls and email communication and entered in into Netsuite to update internal records.
  • Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
01/2016 to 06/2017
Collections/Accounts Receivable Specialist Performance Systems Integration Seattle, WA,
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Generated weekly statements for accounts receivable operations.
  • Coded invoices and other records to maintain organized and accurate records.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
10/2014 to 01/2015
Server Watermark Retirement Communities Palm Beach Gardens, FL,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checClaire identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Documented food orders and ran items to guest tables in dining room.
Education and Training
Expected in 05/2013
High School Diploma:
Cartersville High School - Cartersville, GA
  • Become a Great Communicator: Pryor Seminar - 2020

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School Attended

  • Cartersville High School

Job Titles Held:

  • Order Management Specialist
  • Collections/Accounts Receivable Specialist
  • Server


  • High School Diploma

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