A highly-motivated, detail oriented individual with focused experience in the management of diverse personnel and product categories, as well as developing and analyzing new strategies for a large customer base.
Performs well in a team setting with the ability to work in a highly demanding environment
Ability to be flexible in different circumstances and different work demands
Excellent oral, written, and telephonic communication skills across multiple levels
Organized and methodical, able to multi-task and prioritize
Proficiency with Microsoft Word, WordPerfect, Microsoft Outlook, Multimedia (fax, e-mail, internet), Harvard Graphics, AS400, Power Point and Excel
04/2015 - 12/2017
Houghton Mifflin Harcourt － St. Charles, ILOrder Management Analyst
Managed the subscription process for my seven state territory using SAP to look at specific orders for customers and school districts to ensure that quantities and delivery dates were tracked and met.
Often asked by Management to work on new key initiatives Primary contact in Order Management to work with the Professional Development team.
My objective was to work with the team and determine if open orders were to be processed based on information retrieved in SalesForce Helped troubleshoot and reconcile data inconsistencies between SAP and SalesForce Sent daily Professional Development reporting to Senior Management using an Access dashboard Worked with the warehouses to release orders and provide delivery dates to the customer.
08/2014 - 04/2015
Rockford Army Surplus － Rockford, ILSenior Associate
Worked with the owner to set up the store from the ground up.
Helped set up and implement POS system to include tagging and organizing inventory.
Helped organize and design the display layout and flow of the store.
03/2013 - 06/2014
PB Industries － Elk Grove Village, ILManager
Managed staff of 4, ensuring all daily work orders are input in the system and overseeing 1500 container shipments a week coming through the department Supported the Director of Operations with reporting and analysis of new and lost customers to determine profit and loss Provided trending analysis of revenue and activities for six Terminal Managers to help spot trends and direct focus Worked closely with the Chicago Terminal by providing rating of shipments to new and existing customers Worked with all departments to make certain shipment data is input correctly, in a timely and accurate manner to guarantee on time customer billing Used industry software, developed new weekly and monthly reporting used by all Terminal Managers and Management Worked closely with troubled staff member; increasing productivity, accuracy and job satisfaction.
This in turn created a more positive team environment.
05/2007 - 02/2013
TranzAct Technologies, Inc － Elmhurst, ILTeam Lead
Managed staff of 14, prioritizing and delegating team workload and overseeing the processing of over 1 million client freight bills per month for a freight audit and payment and logistics management firm Supported Vice President of Operations through ongoing client status updates and the facilitation of productive client meetings through reporting and processing assessments Supported Sales staff by developing and attending proposals and presentations for new clients and by performing logistical studies to identify potential shipping savings Worked with all departments to deliver smooth implementations of new clients and manage client expectations through reporting tools and process improvement Used information provided by clients to build, manage and analyze accruals to help clients accurately book transportation expenses Worked with special projects team to develop new business strategies for the company and clients A significant accomplishment during my employment with TranzAct was to discover billing inaccuracies by a major carrier resulting in an $800,000 refund to the client, Home Depot.
05/2004 - 04/2007
World Market － Orland Park, ILAssociate General Manager
Supported store manager in driving comp sales results; daily store operations and human resource functions to ensure maximum productivity and profitability of the company Supported store manager in managing payroll functions, communication with regional, district, and headquarter employees on store functions Managed all areas of the sales floor/zone to maintain and exceed sales goals Responsible for the store and its staff providing an excellent customer experience by addressing customer complaints and handling difficult customer issues Trained, developed, and managed sales associates through motivation and modeling excellent customer service techniques Created, assigned, motivated and supervised the completion of sales associate projects along with prioritizing store responsibilities and required non-selling functions daily Managed the associate recruiting and interview process and the sales associate review process Promoted within a year from Shift Supervisor position.
Obtain and analyze investment objectives, market trends and risk tolerance of potential clients and recommend appropriate investment vehicles and/or Company products to meet the investors' goal.
Develop and expand account relationships with current and potential customers through cold calling, direct mail, seminars and banking relationships in accordance with established sales plans; cross-sell Company products and services.
Ensure timely and accurate execution of client trades and ensure superior customer service to account base.
01/1999 - 01/2001
Alberto-Culver Company － Melrose Park, ILSales Analyst
Produced new customer accounts, driving revenue growth by more than 152% during my tenure Created and developed new customer marketing presentations for specific sales and launches of new product lines Designed monthly reports used by team for tracking of brands and items Negotiated Information Resources contract to achieve best benefit for Alberto-Culver Maintained and published weekly sell through reports, highlighting key trends and activity while developing and distributing "key item" selling reports Assimilated data to forecast trends and communicate selling opportunities to sales team Proactively communicate and trouble-shoot specific customer issues and selling opportunities with the sales team Maintain collaborative relationships with Sales, Marketing, and Customers.
01/1998 - 01/1999
Information Resources, Inc － Chicago, ILClient Solutions - Manager
Worked closely with clients to produce reports and presentations for numerous client applications Negotiated pricing and terms for client products at a national level Conducted sales analysis for clients such as Keebler, Candle Corporation of America, Nakano Vinegar and Jim Beam Brands Managed day-to-day services for clients which included Human Resources planning, revenue and expense management, analytic support, and proposing new initiatives for clients Identified over $250,000 in new revenue opportunities.
01/1994 - 01/1998
Bell-Carter Company － North Aurora, ILCategory Analyst
Develop pricing and promotional tools for buying team along with educating them on the appropriate application of available internal and external data Perform pricing elasticity analyses and make product recommendations Utilize POS and syndicated data to determine and quantify category business opportunities and key drivers Monitor competitive and market conditions of categories and report finding to buying team and management in their specific category Develop consumer insights for category/brand to optimize volume and profits with a specific knowledge of industry, vendor and CompUSA objectives to make strategic, trend based recommendations Work to develop new analysis tools and improve product-pricing recommendations.
Education and Training
Northwestern University Weinburg College of Arts and SciencesEvanston, ILB.S: General StudiesGeneral Studies
business strategies, cold calling, addressing customer complaints, direct mail, logistics management, market trends, Multimedia, Order Management, process improvement, improve product, profit and loss, Sales, sales plans, SAP, store manager