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Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in industry standards and best practices.
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- Prepared salads and appetizers to back up kitchen staff.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Set up and activated customer accounts.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Jordan High School - Columbus Ga,
- ServSafe
- Association for Project Management (APM)
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
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resume Strength
- Clear Contact Info
- Completeness
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
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Resume Overview
School Attended
- Jordan High School
Job Titles Held:
- Server
- Customer Service Representative
- Cashier/Stocking Associate
Degrees
- High School Diploma
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