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order filler resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Shipping oversight
  • Merchandise restock
  • RF scanning devices
  • Workload priorities

Customer Service Rep.

  • Report creation
  • Credit card payment processing
  • Product organization
  • Promotional support
  • Senior leadership support
  • Process optimization
  • Business development understanding
  • Call Center Operations
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Technologically savvy
  • Office equipment proficiency
  • Schedule mastery
  • System implementation
  • Conflict mediation
  • Microsoft Office expertise
  • Clerical support
Experience
10/2019 to 07/2020 Order Filler Qbp | Sparks, NV,
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Used RF scanner to pick items from bins and complete orders.
  • Used handheld scanners to key in data for packages.
  • Attended company safety meetings to implement new measures.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Limited damage to products and orders by using care when choosing items.
  • Reviewed orders for specialty codes to determine item locations in warehouse.
  • Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
  • Confirmed items picked for orders by keying codes into system.
01/2021 to 02/2021 Customer Service Representative Jet Aviation Us | Santa Ana, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
02/2021 to 09/2022 Customer Service Representative Jet Aviation Us | Scottsdale, AZ,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
11/2021 to Current Customer Service Representative Jet Aviation Us | Belgrade, MT,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Created and implemented process improvements to maximize efficiency.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upsold products and services to address customer needs and maximize sales.
  • Made outbound calls to obtain account information.
Education and Training
Expected in 06/2018 to to High School Diploma | West Lincoln High School, Lincolnton, NC GPA:
Expected in to to BBA | Clinical Child Psychology South University, Savannah, GA GPA:
Languages
ASL:
Limited
Negotiated:

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Resume Overview

School Attended

  • West Lincoln High School
  • South University

Job Titles Held:

  • Order Filler
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma
  • BBA

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