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Order Filler Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills
  • RF scanning devices
  • Shipping oversight
  • Merchandise restock
  • Boxing and labeling
  • Loading and unloading
  • Quality control
  • Workload priorities
  • Critical thinking
  • Data management
  • Conflict resolution
  • Microsoft Office expertise
  • Report creation
  • Credit card payment processing
  • System implementation
  • Process optimization
  • Clerical support
  • Office equipment proficiency
  • Senior leadership support
  • Business development understanding
  • Call Center Operations
  • Inbound and Outbound Calling
  • Conflict mediation
  • Customer relations
Experience
02/2019 to Current Order Filler Patterson Companies | Rochester, NY,
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
  • Used RF scanner to pick items from bins and complete orders.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Unloaded merchandise from delivery trucks quickly and efficiently.
  • Used handheld scanners to key in data for packages.
  • Attended company safety meetings to implement new measures.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Arranged items on pallets according to size and weight.
  • Sorted, organized and stacked items in warehouse.
  • Collaborated with peers to complete tasks in timely manner.
  • Selected and transported items using forklift to complete customer orders.
06/2017 to 02/2019 Quality Assurance Analyst Amplifi Loyalty Solutions | Naperville, IL,
  • Reported on internal and external outcomes of quality activities project stakeholders.
  • Recommended improvements to systems and procedures for increased productivity.
  • Assessed and tested builds to uncover bugs and assisted in finding resolutions.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Crafted quality control tests to analyze data for process improvement initiatives.
  • Coordinated with management team to prioritize sustainable cost savings plans.
  • Kept abreast of regulatory requirements from accrediting bodies and federal, state and local statutes.
  • Operated hand trucks, forklifts and scissor lifts.
  • Set up and tended equipment with machine operators to complete runs.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
11/2014 to 06/2017 Customer Service Representative Ceco Environmental Corp. | Cincinnati, OH,
  • Capitalized on upsell opportunities by offering additional product and service options to customers.
  • Promoted target products during special promotions through cold and warm calling.
  • Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
  • Established and enforced sales goals to boost team success.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
05/2013 to 11/2014 Customer Service Representative Ceco Environmental Corp. | Columbia, TN,
  • Informed customers about billing procedures, balance inquiries, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales
  • Educated customers on special pricing opportunities and company offerings
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Managed high-volume of inbound and outbound customer calls.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.
  • Applied banking knowledge and credit union programs to boost after-market product sales.
  • Managed accurate and adequate cash stock and inventory balances.
  • Evaluated benefits for each caller to determine service needs and address concerns.
Education and Training
Expected in 2013 High School Diploma | G.W. Carver High School, Columbus, GA, GPA:

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Resume Overview

School Attended
  • G.W. Carver High School
Job Titles Held:
  • Order Filler
  • Quality Assurance Analyst
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • High School Diploma