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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
  • Strong organizational skills
  • inventory control
  • familiarity Active listening skills
  • Telecommunication skills
  • Seasoned in conflict resolution
  • Adaptive team player
  • Sharp problem solver
  • Opening/closing procedures
  • Courteous demeanor
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales Consistently generated additional revenue through skilled sales techniques.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Inventory control familiarity
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Top sales performer
Accomplishments
  • Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

  • Sales

Consistently generated additional revenue through skilled sales techniques..

  • Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders

  • Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.



Work Experience
09/2014 to Order Entry Representative Caleres | Columbus, OH,
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Take down customer information in order to process order.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information Maintains customer records by updating account information Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Complete fields such as name, address, account number, item number, price, and any sales or promotions.
  • Input data into computer.
  • Inform customer of prices and collect payment.
  • Set up payment plan if necessary.
  • Ensure payment information is accurate.
  • Process order and distribute receipt.
  • Input orders into database.
  • Inform customer of expected delivery date.
  • Follow up on orders.
  • Handle complaints about unfulfilled orders.
  • Check inventory control.
  • Order more merchandise to replenish inventory.
  • Inform customer if item is out of stock or discontinued.
  • Suggest other items.
  • Prepare invoices and shipping documents.
  • Have parcel picked up by shipping company.
  • Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Prepare order reports for management.
  • Interact with salespeople and give them trends reports.
09/2013 to 09/2014 Guest Services Supervisor Four Seasons Hotels Inc | Vail, CO,
  • Greet, register, and assign rooms to guests of hotels or motels Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
08/2011 to 08/2013 Store Manager Blain Supply, Inc. | Waukesha, WI,
  • Sales and "bottom-line" profits of the store.
  • Recruit, hire, train, evaluate and counsel store employees.
  • Schedule, organize and direct assignments.
  • Maintain, encourage and possess "ownership mentality".
  • Develop and implement employee performance evaluations and improvement plans.
  • Effectively manage employee turnover.
  • Provide a positive working environment and handle employee issues appropriately and in a timely manner.
  • Resolve customer problems or complaints by determining optimal solutions.
  • Ensure interior and exterior of store is maintained to company standards.
  • Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.
  • Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
  • Provide exceptional customer service and ensure the employees also provide the same level of service.
  • Communicate, execute, and manage marketing and merchandising programs.
  • Conduct regular store meetings.
  • Ensure employee awareness of safety and emergency procedures.
  • Maintain and utilize surveillance equipment.
  • Maintain adequate store supplies.
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
  • Execute and monitor loss prevention and shrink programs.
  • Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
  • Successful candidates should be able to cite significant achievements, demonstrating their ability to handle all aspects of retail operational and merchandising management issues, from the delivery of stock to the store to the final sale of the product to the customer.
  • Assign service orders to technicians, schedule technicians to perform delivery and installation work at customer sites and ensure a first in/first out workflow.
  • Prepare technician daily logs and route sheets for review by the District Manager.
  • Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
  • Order and receive spare parts for service orders, return defective parts to RMA department file all service order and purchase order paperwork, review service orders for correctness in billing.
  • Ensure all orders are properly documented and released for pick-up Responsible for preparation of work schedules.
  • Effectively teach/develop others to next level.
09/XXX9 to 09/2011 Store Manager Blain Supply, Inc. | Dubuque, IA,
  • Responsible for day to day store operations, including scheduling, training, and supervising employees and assistant manager.
  • Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.
  • Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the Express Mart Team, ensuring excellent customer service.
  • Motivate, encourage, and challenge store cashiers.
  • Promote and resolve customer complaints, in a timely and professional manner.
  • Implement and enforce established daily operating procedures to ensure store is clean, Adequately stocked, organized, and well kept.
  • Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manne Maintain quality brand image standards as pass evaluations.
  • Supervise, and discipline all store employees (and assistant manager) according to company policy.
  • Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
  • Complete daily paperwork and computer entry in a timely manner as established by management.
  • Monitor cash over/short, inventory shrinkage, and drive offs daily.
  • Conduct Store meetings as needed with employees.
  • A minimum of one monthly) Have the physical ability to perform all duties of a store cashier regularly.
  • Understand all information in the daily reporting of store operations.
  • Follow and enforce all Company Policies and Established Procedures in the store Operations Implement Monthly promotions, insure all POS advertising/signage is properly posted at the proper time.
  • Communicate and perform all price change request, mark downs / ups as requested by the owners.
  • Communicate any problems with merchandise pricing to the Price Book administrator.
  • Implement and enforce all merchandising and vendor policies and procedures.
  • Enforce all Safety and Security Issues and report any and all unsafe conditions.
  • Conduct regular safety and Security Meeting and document with employees attending signatures.
  • Report and process all employee and/ or customer incidents or accidents following company procedure.
09/XXX8 to 09/XXX9 CNA Supervisor Bridgepoint Healthcare | Marrero, LA,
  • Daily unit rounds, Preparation of daily assignments, Chart audits for CNA'S Documentation, Re-stocking unit supplies, Educating CNAS on their units, Conduct Monthly meeting with aides, Serving as preceptor during orientation for new CNAS Attend daily leadership meeting, Interacting and problem solving with residents/families, Oversee job performance of other CNAS in collaboration with Nurse Manager.
  • Participates in the identification of staff educational needs, Perform other related duties As assigned or requested by nurse manager, Participates in the quality assessment and Improvement process and activities.
03/XXX1 to 09/XXX8 Certified Nursing Assistant Blain Supply, Inc. | Loves Park, IL,
  • Adhere to instructions issued by the Clinical Leader/Licensed Nursing Staff and perform duties Follows Standard Precautions and OSHA Guidelines.
  • Follows specific precautions (i.e.
  • MRSA, contact, respiratory) as necessary.
  • Maintain an organized, neat, well-stocked resident unit.
  • Prepare and maintain a record of observations and care given.
  • Documents information clearly and completely utilizing correct forms and in a timely manner.
  • Assist with admissions to the unit.
  • Orient family members/responsible parties to the unit; provide hospitality to residents' families/responsible parties.
  • Maintain a safe, secure, comfortable environment for every resident.
  • Participate in and receive report daily at start of shift.
  • Plan and organize work assignment; prioritize the specific needs of residents.
  • Support nursing staff in a calm, efficient manner during acute, emergency situations.
  • Bathe residents by multiple methods: tub/whirlpool, shower, bed bath and perineal care.
  • Follow prescribed bathing protocols.
  • Dress and groom (brush hair, shave, oral hygiene, etc.) residents.
  • Provide nail care.
  • Make occupied and unoccupied beds.
  • Measure and report vital signs: temperature, pulse, respiration, and blood pressure.
  • Weigh residents monthly as ordered and record.
  • Measure and record intake and output.
  • Provide care that minimizes the risk of skin breakdown by being attentive to the resident's hygiene, proper positioning and injury prevention.
  • Observe and report the presence of skin breakdown to nursing staff.
  • Properly and safely lift, move, transfer and position residents in bed, wheelchairs and while using other equipment.
  • Provide ROM exercises.
  • Perform chest physical therapy as ordered by MD.
  • Monitor residents closely.
  • Safely feed residents as ordered, following prescribed feeding protocols.
  • Record resident's intake and report any changes.
  • Provide adequate care to ill/injured residents under the direction of the nursing staff.
  • Provide care as detailed in interdisciplinary care plan.
  • Demonstrate awareness of orders regarding resident's diet, allergies and activities.
  • Apply adaptive devices and restraints as ordered.
  • Monitor residents closely.
  • Accurately observe, recognize changes and report to nursing staff in a timely fashion.
  • Communicate any changes from norm, or "unusual" observations to the nurse in a timely fashion.
  • Report accidents, with or without injury, promptly to immediate supervisor.
  • Assist with postmortem care as directed by nursing staff.
09/XXX1 to 09/XXX7 Store Manager Einride | Stockholm, ME,
  • Managing and motivating a team to increase sales and ensure efficiency; Managing stock levels and making key decisions about stock control Maintaining awareness of market trends in the retail industry, Initiating changes to improve the business, e.g.
  • revising opening hours to ensure the store competes effectively in the local market Dealing with sales, as and when required.
  • Ensuring standards for quality customer service.
09/1997 to 09/XXX1 Office Manager Global Business Network, Inc | City, STATE,
  • Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
  • Allocation of resources to enable task performance.
  • Coordinate office staff activities to ensure maximum efficiency.
  • Evaluate and manage staff performance.
  • Recruit and select office staff.
  • Organize orientation and training of new staff members.
  • Coach and discipline office staff.
  • Design and implement filing systems.
  • Ensure filing systems are maintained and current.
  • Establish procedures for record keeping.
  • Monitor record keeping.
  • Ensure security and confidentiality of data.
  • Design and implement office policies and procedures.
  • Ensure office policies and procedures are being adhered to.
  • Analyze and monitor internal processes.
  • Implement procedural and policy changes to improve operational efficiency.
  • Prepare operational reports and schedules to ensure efficiency.
  • Monitor and maintain office supplies inventory.
  • Review and approve office supply acquisitions.
  • Maintain a safe and secure working environment.
  • Handle customer inquiries and complaints Manage internal staff relations.
Educational Background
Expected in XXX2 Microsoft Certification | Indian River State College, , GPA:
Expected in Associate of Applied Science | Industrial Electronics Alexandria University, , GPA:
Expected in 1992 Associate Degree | Industrial Electronics Alexandria University, Alexandria, GPA:
Industrial Electronics
Expected in Associate of Science | Continuing Education in physical therapy South University, West Palm Beach, Florida GPA:
Skills

acquisitions, administrative, administrative duties, advertising, assistant manager, basic, billing, bookkeeping, Book, cash handling, cashier, CNA, clerical, Coach, credit, make change, resolve customer complaints, excellent customer service, customer service, Database, delivery, direction, Documentation, fashion, filing, financial, forms, image, injury prevention, inventory levels, inventory, inventory control, Prepare invoices, leadership, loss prevention, Managing, mark, market trends, marketing, market, meetings, merchandising, mail, office, neat, physical therapy, pick, Policies, POS, positioning, pricing, problem solving, processes, protocols, quality, Express, record keeping, recording, recruiting, reporting, retail, Safety, Sales, scheduling, secretarial, shipping, stock control, supervisor, supervising, technician, telephones, work flow,Careful and active listener,

Multi-tasking,Professional and friendly

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Resume Overview

School Attended

  • Indian River State College
  • Alexandria University
  • Alexandria University
  • South University

Job Titles Held:

  • Order Entry Representative
  • Guest Services Supervisor
  • Store Manager
  • Store Manager
  • CNA Supervisor
  • Certified Nursing Assistant
  • Store Manager
  • Office Manager

Degrees

  • Microsoft Certification
  • Associate of Applied Science
  • Associate Degree
  • Associate of Science

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