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Order and Inventory Processor Resume Example

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ORDER AND INVENTORY PROCESSOR
Summary

Results-focused management professional offering 22 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Motivated Sales Account Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales.

Highlights
  • Operations management
  • Inventory control
  • Staff development
  • Risk Management Certified
  • Human Resource Generalist
  • Merchandising and Price Point Development of Goods and Services
  • Staff training
  • Skilled negotiator
  • Supervision and training
  • Compensation/benefits administration
  • Floor set design
  • POS systems knowledge
  • Visual displays
  • Store maintenance
  • Shipping and receiving
  • MS Office proficiency
  • Display resetting
  • Active listener
  • Supplier audits
  • Team player
  • Retail buying
  • Organized
Accomplishments
  • Led 4 merchandising teams and successfully exceeded sales goals by 20%.
  • Successfully managed $500,000 in merchandise per day.
  • Achieved 98% accuracy during 2014 Inventory Audit of a 40000 stock-keeping unit warehouse facility.
  • Developed highly effective sales training strategies as Sales Manager of a 60 Revamped the orientation process for all new hires, which was implemented company-wide.
  • Revamped the orientation process for all new hires, which was implemented company-wide.person team.
  • Designed a standard exit process and interview survey that was implemented permanently.

Experience
Mirage Pet ProductsAugust 2013 to December 2014Order and Inventory Processor
Aurora, Missouri
  • Processed an average of 200 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Key member of global distribution operations team, which coordinated shipments across 40 countries.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Operated Shipworks shipping system efficiently and accurately.
  • Resolved service issues in a timely manner, including coordinating and processing returns.
  • Oversaw warehousing and storage practices and housekeeping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Entered data into Microsoft Excel Spreadsheets to load and manipulate data and to produce reports.
  • Transported goods from racks, shelves and vehicles.
  • Worked at a rapid pace to meet tight deadlines.


Sunrise Media Partners, IncFebruary 2009 to January 2013Call Center Associate/Team Lead
Springfield, Missouri
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Conduct client or market surveys in order to obtain information about potential customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
  • Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Wyndham Vacation ResortsMay 2008 to February 2009Sales Representative
Springfield, Missouri

  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
  • Explain products or services and prices, and answer questions from customers.
Wal-Mart Stores Inc.February 1990 to May 2008Assistant Manager
Oklahoma City, Oklahoma
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
  • Plan store layouts or design displays.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Education
Longview Community College1991Associate Degree: Business AdministrationLee's Summit, Missouri, United States

Business Administration

Belton High School1989High School Diploma: General EducationBelton, Missouri, United States
Skills
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Powerpoint
  • Google Drive


























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Resume Overview

Companies Worked For:

  • Mirage Pet Products
  • Sunrise Media Partners, Inc
  • Wyndham Vacation Resorts
  • Wal-Mart Stores Inc.

School Attended

  • Longview Community College
  • Belton High School

Job Titles Held:

  • Order and Inventory Processor
  • Call Center Associate/Team Lead
  • Sales Representative
  • Assistant Manager

Degrees

  • Associate Degree : Business Administration
    High School Diploma : General Education

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